WO2009067712A3 - Issue-oriented service management and method of operation thereof - Google Patents

Issue-oriented service management and method of operation thereof Download PDF

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Publication number
WO2009067712A3
WO2009067712A3 PCT/US2008/084435 US2008084435W WO2009067712A3 WO 2009067712 A3 WO2009067712 A3 WO 2009067712A3 US 2008084435 W US2008084435 W US 2008084435W WO 2009067712 A3 WO2009067712 A3 WO 2009067712A3
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WO
WIPO (PCT)
Prior art keywords
issue
services
service management
key
end points
Prior art date
Application number
PCT/US2008/084435
Other languages
French (fr)
Other versions
WO2009067712A2 (en
Inventor
Edward S. Pelley
Original Assignee
Motive, Incorporated
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
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Publication date
Family has litigation
First worldwide family litigation filed litigation Critical https://patents.darts-ip.com/?family=40394073&utm_source=google_patent&utm_medium=platform_link&utm_campaign=public_patent_search&patent=WO2009067712(A3) "Global patent litigation dataset” by Darts-ip is licensed under a Creative Commons Attribution 4.0 International License.
Application filed by Motive, Incorporated filed Critical Motive, Incorporated
Publication of WO2009067712A2 publication Critical patent/WO2009067712A2/en
Publication of WO2009067712A3 publication Critical patent/WO2009067712A3/en

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Classifications

    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/06Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063Operations research, analysis or management
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/06Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063Operations research, analysis or management
    • G06Q10/0631Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06313Resource planning in a project environment
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/50Network service management, e.g. ensuring proper service fulfilment according to agreements
    • H04L41/5041Network service management, e.g. ensuring proper service fulfilment according to agreements characterised by the time relationship between creation and deployment of a service
    • H04L41/5054Automatic deployment of services triggered by the service manager, e.g. service implementation by automatic configuration of network components
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/50Network service management, e.g. ensuring proper service fulfilment according to agreements
    • H04L41/5061Network service management, e.g. ensuring proper service fulfilment according to agreements characterised by the interaction between service providers and their network customers, e.g. customer relationship management
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00Network arrangements or protocols for supporting network services or applications
    • H04L67/01Protocols
    • H04L67/12Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
    • H04L67/125Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks involving control of end-device applications over a network
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00Network arrangements or protocols for supporting network services or applications
    • H04L67/2866Architectures; Arrangements
    • H04L67/30Profiles
    • H04L67/306User profiles

Abstract

A service management system and method. In one embodiment, the service management system includes: (1) a service description repository configured to contain service descriptions that define services in terms of a set of end points that assume roles in the services and (2) a application configured to collect ones of the end points mapped into roles pertaining to one of the services from a corresponding one of the service descriptions, collect key/value pairs on the ones of the end points pertaining to an issue with respect to the one of the services, evaluate the key/value pairs using optimal values and, if a predefined condition regarding the issue is met, attempt to employ the key/value pairs to address the issue.
PCT/US2008/084435 2007-11-21 2008-11-21 Issue-oriented service management and method of operation thereof WO2009067712A2 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US98973007P 2007-11-21 2007-11-21
US60/989,730 2007-11-21

Publications (2)

Publication Number Publication Date
WO2009067712A2 WO2009067712A2 (en) 2009-05-28
WO2009067712A3 true WO2009067712A3 (en) 2009-09-24

Family

ID=40394073

Family Applications (9)

Application Number Title Priority Date Filing Date
PCT/US2008/084437 WO2009067714A2 (en) 2007-11-21 2008-11-21 Provisioning and management of end points with respect to a subscriber
PCT/US2008/084436 WO2009067713A1 (en) 2007-11-21 2008-11-21 Application and method for generating automated offers of service and service management system incorporating the same
PCT/US2008/084431 WO2009067709A2 (en) 2007-11-21 2008-11-21 Service management system and method of executing a policy in a network
PCT/US2008/084432 WO2009067710A2 (en) 2007-11-21 2008-11-21 System and method for network service management and diagnostics
PCT/US2008/084438 WO2009067715A1 (en) 2007-11-21 2008-11-21 System and method for invoking a function of a service in response to an event and service management system employing the same
PCT/US2008/084429 WO2009067707A2 (en) 2007-11-21 2008-11-21 Normalization engine and method of requesting a key-value pair of a device
PCT/US2008/084425 WO2009067704A2 (en) 2007-11-21 2008-11-21 Role-based network service management
PCT/US2008/084426 WO2009067705A1 (en) 2007-11-21 2008-11-21 System and method for identifying and calling a function of a service
PCT/US2008/084435 WO2009067712A2 (en) 2007-11-21 2008-11-21 Issue-oriented service management and method of operation thereof

Family Applications Before (8)

Application Number Title Priority Date Filing Date
PCT/US2008/084437 WO2009067714A2 (en) 2007-11-21 2008-11-21 Provisioning and management of end points with respect to a subscriber
PCT/US2008/084436 WO2009067713A1 (en) 2007-11-21 2008-11-21 Application and method for generating automated offers of service and service management system incorporating the same
PCT/US2008/084431 WO2009067709A2 (en) 2007-11-21 2008-11-21 Service management system and method of executing a policy in a network
PCT/US2008/084432 WO2009067710A2 (en) 2007-11-21 2008-11-21 System and method for network service management and diagnostics
PCT/US2008/084438 WO2009067715A1 (en) 2007-11-21 2008-11-21 System and method for invoking a function of a service in response to an event and service management system employing the same
PCT/US2008/084429 WO2009067707A2 (en) 2007-11-21 2008-11-21 Normalization engine and method of requesting a key-value pair of a device
PCT/US2008/084425 WO2009067704A2 (en) 2007-11-21 2008-11-21 Role-based network service management
PCT/US2008/084426 WO2009067705A1 (en) 2007-11-21 2008-11-21 System and method for identifying and calling a function of a service

Country Status (5)

Country Link
US (15) US8527889B2 (en)
EP (7) EP2215778B1 (en)
CN (7) CN102037680B (en)
AT (2) ATE555571T1 (en)
WO (9) WO2009067714A2 (en)

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