WO2008008800A3 - Method for assigning tasks to providers using instant messaging notifications - Google Patents

Method for assigning tasks to providers using instant messaging notifications Download PDF

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Publication number
WO2008008800A3
WO2008008800A3 PCT/US2007/073192 US2007073192W WO2008008800A3 WO 2008008800 A3 WO2008008800 A3 WO 2008008800A3 US 2007073192 W US2007073192 W US 2007073192W WO 2008008800 A3 WO2008008800 A3 WO 2008008800A3
Authority
WO
WIPO (PCT)
Prior art keywords
work
providers
instant message
provider
instant messaging
Prior art date
Application number
PCT/US2007/073192
Other languages
French (fr)
Other versions
WO2008008800A2 (en
Inventor
A. Jones Scott
E. Cooper Thomas
Bostic Brad
Original Assignee
Chacha Search, Inc.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Chacha Search, Inc. filed Critical Chacha Search, Inc.
Publication of WO2008008800A2 publication Critical patent/WO2008008800A2/en
Publication of WO2008008800A3 publication Critical patent/WO2008008800A3/en

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04Real-time or near real-time messaging, e.g. instant messaging [IM]
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/10Office automation; Time management
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/06Buying, selling or leasing transactions

Abstract

A method and system for correlating a work request to a provider based on content of the work request and delegating the work request to the provider using an instant message (IM) service. An instant message service including those offered by existing IM service providers is used to notify a provider that a request has been received requesting work to be performed. The instant message may include a link to details of the work being requested, establish an electronic mail communication, point to a web site or initiate an application that communicates with web-enabled services on a server connected to the Internet.
PCT/US2007/073192 2006-07-14 2007-07-11 Method for assigning tasks to providers using instant messaging notifications WO2008008800A2 (en)

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
US80742306P 2006-07-14 2006-07-14
US60/807,423 2006-07-14
US11/647,309 US8671008B2 (en) 2006-07-14 2006-12-29 Method for notifying task providers to become active using instant messaging
US11/647,309 2006-12-29

Publications (2)

Publication Number Publication Date
WO2008008800A2 WO2008008800A2 (en) 2008-01-17
WO2008008800A3 true WO2008008800A3 (en) 2016-06-16

Family

ID=38924116

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2007/073192 WO2008008800A2 (en) 2006-07-14 2007-07-11 Method for assigning tasks to providers using instant messaging notifications

Country Status (2)

Country Link
US (1) US8671008B2 (en)
WO (1) WO2008008800A2 (en)

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Also Published As

Publication number Publication date
US20080051064A1 (en) 2008-02-28
US8671008B2 (en) 2014-03-11
WO2008008800A2 (en) 2008-01-17

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