WO2005106740A1 - Automated on-demand online media manufacturing and fulfillment system - Google Patents
Automated on-demand online media manufacturing and fulfillment system Download PDFInfo
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- WO2005106740A1 WO2005106740A1 PCT/US2005/012754 US2005012754W WO2005106740A1 WO 2005106740 A1 WO2005106740 A1 WO 2005106740A1 US 2005012754 W US2005012754 W US 2005012754W WO 2005106740 A1 WO2005106740 A1 WO 2005106740A1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
Definitions
- the present invention relates to on-demand manufacturing and fulfillment systems and more particularly, this invention relates to a system and method for an automated on- demand manufacturing and fulfillment system.
- the replication service will ship the final product to the supplier, all 1000 units for $1,100.00 to $1,500.00.
- the supplier calculates the amount of time and money spent for shipping and supplies, labeling cost, printing and 3.2% return rate due to manufacturing imperfections, the cost suddenly increases to $5,300.00 to $6,000.00.
- Music sharing services such as NAPSTER and KAZAA once allowed millions of songs to be downloaded to users' computers via a platform based on "freeware shareware" and imprinted, or "burned" on CDs.
- the software did provide for payment of royalties to the record companies for the use of music. This has been the source of major conflict between major record labels, RIAA and the performing rights societies BMI and ASCAP.
- the present invention provides the first true fully automated on-demand product manufacturing and fulfillment system capable of bringing high quality media and media services to multiple market segments.
- the custom media (e.g., CD/DVD) on-demand system and method of the present invention provide an innovative service that fulfills the needs of CD/DVD end-users, both professional and private, seeking an all-in-one alternative to mass produced CDs/DVDs.
- present invention provides a convenient and economically efficient solution for producing the highest quality retail ready product obtainable. At little or no cost to the content developer, this new business technology will bring success to a number of high volume industries.
- a short list of industries that could implement the system of the present invention would include: independent record companies, recording artists, film studios, school yearbook producers, auto manufacturers, infomercial producers, healthcare providers, videogame producers, movie companies, and television networks. Accordingly, the present invention provides a system and method for automated on-demand manufacturing and fulfillment of products such as media.
- a server receives an order for a product and requests payment for the order without human intervention.
- a manufacturing subsystem manufactures the media without human intervention.
- a shipping preparation subsystem places the product into a shipping container and adds a delivery address to the shipping container without human intervention.
- the shipping subsystem can also calculate the shipping cost and add postage or delivery payment information to the shipping container.
- the order can be received from a local or geographically distant computing device based on human input to the computing device.
- the computing device is connected to the server via a communications link such as the Internet.
- a website listing at least some of the content available for ordering can be hosted for allowing selection of the content.
- the geographically distant computing device can be a personal computer located in at least one of a human's home and workplace.
- the geographically distant computing device can also be located at a retail location.
- the geographically distant computing device can even be located in a kiosk.
- the order can be received from a handheld device.
- the order includes an identification of the content, delivery information, and payment information, though delivery and payment information can also be obtained from a local or remotely stored user account.
- the media can be, for example, compact discs (CDs), digital video discs
- the content on the media can be, for example, audio, video, text, software, tables, photos, and combinations thereof.
- a labeling subsystem can be used to add indicia to the media without human intervention.
- a packaging subsystem can be used to package the media in a presentation package without human intervention.
- multiple pieces of media each having different content can be manufactured and prepared for shipping simultaneously. Where multiple pieces of media are to be sent to the same addressee, and thus can be sent in the same shipping container, the size of the shipping container is selected based on a collective size of the media.
- a royalty for the content is calculated and submitted to the author of the content or a representative of the author.
- FIG. 1 is a system diagram of an online automated on-demand manufacturing and fulfillment system according to one embodiment.
- FIG. 2 is a system diagram of a system for providing automated online on- demand manufacturing and fulfillment for media.
- FIG. 3 is a typical hardware configuration of a computing device according to one embodiment.
- FIG. 4 is a graphical depiction of a simplified user interface of a website.
- FIG. 5 is a graphical depiction of a simplified payment and shipping information user interface of a website.
- FIG. 6 is a perspective view of a kiosk according to one embodiment.
- FIG. 7 is a perspective view of a handheld computing device.
- FIG. 8 is a process diagram of a process for earning money by web-based on- demand product (e.g., media) manufacturing and fulfillment.
- FIG. 9 is a process diagram of a process for earning money by on-site on- demand media manufacturing and fulfillment.
- FIG. 1 illustrates a system 100 for an online automated on-demand manufacturing and fulfillment system according to one embodiment.
- This system when initiated with full magazines of components, labels, packaging, etc., does not require any human intervention to create an item and prepare the item for shipping.
- the system includes a server 102 in communication with a customer computing device 104 via a communications link 106 such as the Internet.
- a communications link 106 such as the Internet.
- the server receives the order and requests and verifies payment from a third party server 108 that can authorize payment on behalf of the customer, again via a communications link such as the Internet.
- the item ordered by the customer is manufactured via an automated manufacturing subsystem 110.
- the manufactured item is then sent to a packaging subsystem 112 that places the item in a presentation package that can include an identification of the contents of the presentation package, instructions for use, artwork, etc.
- the presentation package with the item therein is sent to a shipping preparation subsystem 114 that places the presentation package into a shipping container such as a box or envelope, adds the customer's delivery address and postage or delivery payment information to the container.
- a controller 116 (which can be hardware or software under control of the server) coordinates the operations of the various subsystems.
- the following description shall refer to a system for on-demand manufacturing and fulfillment for media.
- the present invention can be adapted for manufacture of any type of article of manufacture.
- FIG. 2 illustrates a system 200 for providing automated online on-demand manufacturing and fulfillment for media.
- the term "media” as used herein is broadly construed to include any kind of tangible medium (e.g., compact disc (CD), digital video disc (DVD), videotape (VHS tape), etc.) containing content including but not limited to audio, video, text, software, tables, photos, and combinations thereof.
- a short list of industries that could implement the system of the present invention include: retail, independent record companies, recording artists, film studios, software providers, video gaming, school yearbook producers, auto manufacturers, infomercial producers, healthcare providers, videogame producers, movie companies, and television networks. As shown, several computing devices 202-207 are provided.
- the first device 202 is a personal computer at a user's home or office.
- the second device 204 is a computing device at a retail location to allow ordering of media directly from a retailer's location.
- the second device can also be a personal computer.
- the third device 206 is a handheld device, which is described in more detail below.
- the fourth device 207 includes a wireless link.
- FIG. 3 illustrates a typical hardware configuration of a computing device 300 according to one embodiment. As shown, the computing device has a central processing unit 302, such as a microprocessor, and a number of other units interconnected via a system bus 304.
- the computing device also includes a Random Access Memory (RAM) 306, Read Only Memory (ROM) 308, an I/O adapter 310 for connecting peripheral devices such as disk storage units 312 to the bus, a user interface adapter 314 for connecting a keyboard 316, a mouse 318, a speaker 320, a microphone 322, and/or other user interface devices such as a touch screen and a digital camera (not shown) to the bus, communication adapter 324 for connecting the workstation to a communication network 326 (e.g., a data processing network or the Internet) and a display adapter 328 for connecting the bus to a display device 330.
- RAM Random Access Memory
- ROM Read Only Memory
- I/O adapter 310 for connecting peripheral devices such as disk storage units 312 to the bus
- a user interface adapter 314 for connecting a keyboard 316, a mouse 318, a speaker 320, a microphone 322, and/or other user interface devices such as a touch screen and a digital camera (not shown) to the bus
- the workstation may have resident thereon an operating system such as the Windows Operating System (OS), the IBM OS/2 operating system, the MAC OS, the LINUX operating system, or UNIX operating system. From any of these devices, a customer (or one acting on the customer's behalf) enters an order for content.
- the available content can be presented via a website listing the content.
- the website is searchable by keyword, artist, type of content, etc.
- FIG. 4 illustrates a simplified user interface 400 of the website.
- the user interface includes a login field 402 and a password field 404 for allowing the user to login to his or her account.
- the user interface also includes quick links 406 to various content types, a search field 408, and a list of content 410.
- FIG. 5 illustrates a simplified payment and shipping interface 500.
- the interface includes address fields 502 for entry of shipping information and a field 504 for entry of credit card information.
- the computing devices communicate via a communication link with a secure network server 208 that hosts the website, receives the order, address, payment information, and/or login information.
- the "server” need not be a single machine, but can include not only redundant systems but also multiple systems that are each responsible for performing a specific collection of tasks.
- the server may have resident thereon the Windows Operating System (OS), the IBM OS/2 operating system, the MAC OS, the LINUX operating system, or UNIX operating system. It will be appreciated that a preferred embodiment may also be implemented on platforms and operating systems other than those mentioned.
- a preferred embodiment may be written using JAVA, C, and/or C++ language, or other programming languages, along with an object oriented programming methodology.
- Object oriented programming (OOP) has become increasingly used to develop complex applications.
- Payment for the order is requested and verified automatically by the server, such as by contacting the credit card company, accessing the user's online account with a third party provider, etc. Alternatively, the customer may have a deposit account with the system, from which payment is debited.
- Coordination software running on the server or, as shown, a controller 209, manages the following subsystems to ensure that the product is created and labeled correctly and sent to the appropriate customer.
- The, server (or other computing device) can interconnected to each of the other subsystems in the system by an Ethernet connection, wireless connection, etc.
- each physical object in the manufacturing, labeling, packaging, and shipping preparation processes has a barcode, RFID tag, or other suitable identification means that is tracked by lasers, RFID readers, etc.
- the coordination software also allows the system to produce different pieces of media having the same or different content simultaneously, thereby greatly increasing the speed with which media can be produced.
- the order is routed to a storage subsystem 210 such as a Redundant Array of
- Inexpensive Disks box 212 containing content in digital format, label information, artist information, copyright information, etc.
- the content matching the order is selected (e.g., by filename, collection set, etc.) and sent to a duplicator subsystem 220 which creates media 221 (e.g., CD, DVD, VHS tape, etc.) containing the selected content in a format readable by conventional playback devices (e.g., CD drive, DVD player, videocassette player, home stereo, car stereo, etc.).
- media 221 e.g., CD, DVD, VHS tape, etc.
- conventional playback devices e.g., CD drive, DVD player, videocassette player, home stereo, car stereo, etc.
- a CD burner of a type known in the art is used to create the media on a writable CD (e.g., CD-R).
- the duplicator subsystem has multiple writers 222 all capable of creating independent media of different content simultaneously under the control of the coordination software.
- the duplicator subsystem includes a magazine of blank media, a mechanism for inserting the blank media in the writers, the writers themselves, and a mechanism for removing the written media from the writers and placing the written media on a conveyor belt 224 via a transportation mechanism 225 for further processing.
- the label information is sent to a labeling subsystem 230 which can either print labels having indicia thereon for affixing to the media, or can print the label information directly on the media.
- Illustrative media information includes the title of the collection of works, a song list, a list of video chapters, artist information, copyright information, logos, record or movie company names, etc.
- the labeling subsystem includes multiple printers 232 acting under the direction of the coordination software. The printers autoload labels from a magazine or roll of labels and print images and text on them corresponding to media. The labels are then coordinated with and coupled to the appropriate media the direction of the coordination software as the media travels along the conveyor belt under.
- a packaging subsystem 240 places the labeled media in a presentation package, such as a jewel case, etc. via any suitable mechanism. Labels, liners, artwork, booklets, etc. can also be added to the presentation package by the packaging subsystem. These items are also printed, folded (if necessary), and added to the presentation packages automatically.
- the packaging subsystem can also seal the presentation packages via shrink wrap, labels, etc. and return the presentation packages to the conveyor belt.
- a shipping preparation subsystem 250 inserts the presentation packages with media therein into shipping containers using any suitable apparatus, as will be understood by those skilled in the art of packaging.
- the coordination software matches the shipping information to the presentation packages traveling down the conveyor belt.
- a shipping container e.g., box, envelope, etc.
- a shipping container of appropriate size and durability is selected based on the quantity and size of the media ordered.
- the size of the interior of the container can be about the same size as the collective size of the media where multiple media are to be sent to the same address.
- the system can also split larger groups of media into two or more shipping containers.
- packaging for expedited shipping can be used.
- a U.S. Postal Service Express Mail package can be selected.
- Customer address information is extracted from the shipping information and used to add the shipping (customer) and return addresses to the shipping container such as via labels or direct imprint on the container. This step can be conducted either before or after the media are placed in the shipping containers.
- Postage is calculated (if applicable) by any suitable means including estimating the weight or directly weighing the packaged product and providing sufficient postage, determining a preset or "fixed" price for shipping with the type of container or shipping service selected, etc.
- the shipping subsystem adds the postage to the shipping container via labels or direct imprint on the packaging.
- the corporate account number can be placed on the container or label.
- the shipping provider will determine the shipping cost and request payment at a later date.
- a tracking number (if applicable) can be sent to the customer by email, on a paper invoice, etc.
- Backend functionality of the system includes tracking and paying royalties, generating internal and sharable statistics on sales, etc. These and other functions are described in more detail below.
- the only human intervention required by the system is reloading magazines for media, printer, packaging, shipping containers; transporting the final product to the shipper; and periodic maintenance.
- the items for shipment can be merely consolidated in an area where the shipper can retrieve them.
- the on-demand systems described hereinabove provide several advantages.
- media and other articles of manufacture
- cash flow is leveraged by eliminating up front costs.
- the system removes the initial investment barrier that can hinder small businesses, individuals, and others from producing their products.
- the customer can change his or her product fulfillment schedule or content at any time prior to shipping.
- the manufacturer can create products without worrying about new production costs or out-dated inventory.
- Retail The system also provides traditional retail support.
- one of the computing devices can be placed in a retail environment such as in a department store, music store, video store, etc.
- the user can browse the physical inventory of the store, a listing of products, and/or can view graphical and audible representations of the media via graphical user interfaces, headphones, listening modules, etc.
- the user can then select the desired item and order the item via the computing device (which may or may not be integrated with the graphical user interfaces, listening modules, etc.).
- the user also enters payment (e.g., credit card information, gift card information, etc.) and personal identification information (e.g., shipping and billing address(es), ID and password, etc.).
- payment e.g., credit card information, gift card information, etc.
- personal identification information e.g., shipping and billing address(es), ID and password, etc.
- the computing device recognizes the item(s) selected and payment and personal identification information and generates an order.
- the computing device then sends the order to the server of the system. Any feedback from the server can be output to the customer. Also, a receipt and confirmation can be printed at the computing device.
- the item is then produced and sent to the customer.
- the customer can indicate to sales personnel what they want to purchase. The sales person then performs the aforementioned entry into the computing device.
- the system is present at the retail location for creation of media in real time.
- the retailer orders a quantity of an item to have in stock. Once any inventory item is depleted, or the customer inventory tracking system issues an automatic re-order, new orders can be shipped within 24 to 48 hours.
- One advantage to the retailers is that they will never be overstocked with large quantities of slow moving products. The retailer need only order what is needed. Another advantage is that the retailer can offer a larger variety of products in a smaller floor space.
- FIG. 6 illustrates a kiosk 600 according to one embodiment.
- the kiosk includes a display 602 and a keyboard 604 for receiving user input.
- the kiosk can be provided with a touch-screen display for receiving user input.
- a card reader 606 of a type known in the art reads a credit or debit card swiped therethrough.
- FIG. 7 illustrates a handheld computing device 700 which the customer (or one acting on behalf of the customer) can use to order an item.
- the handheld device includes an input device 702 for receiving user input.
- the input device can be a keyboard, mouse, touchpad, navigation stick, touch screen, etc.
- a graphical interface 704 displays such things as what is being input by the user, a list of available products, information about a particular product, order confirmation, account information, etc.
- the handheld device also preferably includes a card reader 706 of a type known in the art. The card reader reads a credit or debit card swiped therethrough.
- the handheld device transmits the order to the server via a wireless link connected to a communications link, a docking station connected to the Internet, etc.
- An antenna 708 is provided for wireless communications.
- the fixed and handheld computing devices and kiosks described above can be provided at the concert to allow concert-goers to order CDs and DVDs on the spot.
- the customer simply swipes their credit card.
- the 24 hour a day 7 day a week operation of the automated manufacturing process begins to create the product almost immediately. Within 48 hours the customer receives their new product.
- the present invention provides an outlet for content without the high overhead that has become standard with record and administrative companies.
- the artists can also rest assured that royalties will be paid to them for each copy of the artist's work sold.
- the artist, author, or their representative would simply submit an electronic copy of their content to the system, along with any pertinent description of the content and artwork.
- the content and related description/artwork would then be made available to customers.
- a "do-it-yourself form could be filled out by the content creator to allow automatic addition of the content and related description/artwork to the system.
- a web based server hosts a website containing searchable lists of songs, compilations (e.g., albums), and movies stored in a catalog of, and information relating to the songs/movies, such as artist, actors, author, director, etc.
- the website includes a shopping cart to which a user adds songs for compiling an order.
- the website also includes a list of artwork and labeling options, allowing the customer to customize the label that will eventually be added to the media.
- the system Upon placing the order, the system creates the corresponding media and prepares it for shipment.
- the system can also provide music administration services.
- Music administration encompasses a variety of services, including the supervising of the financial and copyright matters of songs, including payment of royalties and other fees when content is sold to third parties.
- music administration services are provided to songwriters through publishing companies, independent music administrators, law firms, or business managers. However, these firms often charge as much as 15-20% of total sales for administrative costs.
- a reduced rate and/or flat fee can be charged for administration. For instance, a royalty can be calculated and submitted to the author (or his representative) when media is produced and sold. Other costs such as advertising fees, etc. can also be calculated and submitted to the appropriate parties.
- an artist may submit works directly to the system via upload, etc. with a request to register the artist's works with the U.S. Copyright Office. Forms need to be filed with the Copyright
- Registration consists of the completion of a Form PA and should include a tape copy of the unpublished work. Registration of the master recording or sound recording is performed by submitting a Form SR for the sound recording. A registration fee must also be submitted.
- the system is capable of automatically filling out the forms based on user input; creating media with the artist's works thereon; printing the forms and a check for the registration fee (or request for payment from a deposit account); packaging the media, payment, and forms in a shipping container; addressing the container to the U.S. Copyright Office; and adding postage or account number for shipping charges to the container.
- the songwriter and publisher are entitled to receive royalties when their song is performed, recorded or live, on radio and television, and through surveyed media such as the Internet, live concerts and programmed music services. These royalties are paid to both the composer and publisher through their performing rights organization of choice.
- the performing rights organization grants licenses to perform the music in their respective repertoires to thousands of users of music in public places, such as broadcasting stations, hotels, clubs, colleges, restaurants, stores, etc.
- Synchronization License When reproduction of music is made onto a soundtrack of a film or TV show, the reproduction is called “synchronization,” and the license that the TV or film producer needs to obtain is called a synchronization or “synch" license.
- Master-Use License A master-use license should be secured when the sound recording is being reproduced either in the soundtrack of a film or TV show, or in compilation records. All of the above copyright and licensing protection documents requires extensive paperwork in issuing licenses, tracking, and payment of fees and royalties. The system is preferably able to track the proper paperwork requirements for the customer, calculate the appropriate royalty, and submit payment to the appropriate parties.
- FIG. 8 illustrates a process for earning money by web-based on-demand product (e.g., media) manufacturing and fulfillment.
- a website is hosted.
- the website accessible to customers via computing devices connected to the Internet, has a listing of content available for purchase, as well as types of media that can be produced.
- User input indicating selection of content to be purchased by the customer is received in operation 804, such as via a shopping cart on the website.
- the price of the selected content (and shipping if applicable) is calculated and payment information is requested from the user via a payment screen presented to the user. Payment information such as credit card number, credit card expiration date, bank account number, billing address, etc. are received from the user via the computing device in operation 808.
- the ability to pay is verified in operation 810, and in operation 812, payment is requested from the customer's agent (e.g., credit provider or bank). Alternatively, a user's online account can be charged for the purchase.
- the system creates, labels, and packages the media with no human intervention in operations 816-820.
- the system then prepares the media with no human intervention for delivery to the customer.
- royalties are calculated for each portion of the content on the media (or for the collection of content as a whole), and in operation 826, payment is made to the owner of the content (or their representative).
- FIG. 9 illustrates a process for earning money by on-site on-demand media manufacturing and fulfillment.
- a catalog of content available for purchase is maintained locally on a computing device (e.g., PC, server, or handheld).
- the catalog is preferably resident in the computing device, such as in RAM, ROM, or on a removable storage medium.
- User input indicating the content to be purchased is received in operation 904.
- Payment for the content is calculated in operation 906 and requested in operation 908.
- the magnetic stripe of the customer's credit or debit card is read in operation 910 via a reader.
- the ability to pay is verified in operation 912, and payment is requested from the customer's agent (e.g., credit provider or bank) in operation 914.
- a user's online account can be charged for the purchase.
- the system creates, labels, and packages the media with no human intervention in operations 916-920. Because the system is local, the media is dispensed in operation 922 and can be retrieved by the customer or handed to the customer by a salesman. Accordingly, there has been described hereinabove a system for automated on- demand manufacture and fulfillment of products.
- the 24 hour a day, 7 day a week, unmanned automated manufacturing system will have the ability to produce high quantities, thus allowing for a lower price-point.
- the system can also include a mobile handheld device that allows artist/bands and game developers to sell their product on- site as they tour large and small night clubs and arenas, as well as trade shows worldwide.
- the system also provides legal online music acquisition that gives the consumer the ability to pick and choose tracks from individual artists with the ability to customize their own CD with custom artwork.
- the system is capable of fulfilling an on-demand request for any number of media (numbering 1 unit or 1,000,000 units), take a credit card order, and fulfill the delivery safely and securely.
- the primary market drivers that make the present invention particularly advantageous include: 1) the business practices of the entertainment conglomerates, 2) the on-demand manufacturing logistics vs. historical industry inventory practices for artist royalties in major label contracts, 3) artist preservation of proprietary rights-copyrights, and, 4) preferred artist payment schedules.
- the present invention can be used to produce any type of product.
Abstract
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Applications Claiming Priority (4)
Application Number | Priority Date | Filing Date | Title |
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US10/826,554 US20050234783A1 (en) | 2004-04-15 | 2004-04-15 | Business method for on-demand product manufacturing and fulfillment system |
US10/826,557 | 2004-04-15 | ||
US10/826,557 US20050234818A1 (en) | 2004-04-15 | 2004-04-15 | Automated on-demand online media manufacturing and fulfillment system |
US10/826,554 | 2004-04-15 |
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WO2005106740A1 true WO2005106740A1 (en) | 2005-11-10 |
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PCT/US2005/012754 WO2005106740A1 (en) | 2004-04-15 | 2005-04-14 | Automated on-demand online media manufacturing and fulfillment system |
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Citations (1)
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US5787283A (en) * | 1995-10-27 | 1998-07-28 | International Business Machines Corporation | Framework for manufacturing logistics decision support |
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US5787283A (en) * | 1995-10-27 | 1998-07-28 | International Business Machines Corporation | Framework for manufacturing logistics decision support |
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