WO2002096126A3 - Method and apparatus for message escalation by digital assistants - Google Patents

Method and apparatus for message escalation by digital assistants Download PDF

Info

Publication number
WO2002096126A3
WO2002096126A3 PCT/US2002/015805 US0215805W WO02096126A3 WO 2002096126 A3 WO2002096126 A3 WO 2002096126A3 US 0215805 W US0215805 W US 0215805W WO 02096126 A3 WO02096126 A3 WO 02096126A3
Authority
WO
WIPO (PCT)
Prior art keywords
person
digital assistants
importance
exceeds
threshold
Prior art date
Application number
PCT/US2002/015805
Other languages
French (fr)
Other versions
WO2002096126A2 (en
Inventor
Paul Pierce
Shreekant Thakkar
Andrew Anderson
Uttam Sengupta
Kit Tham
Steven Bennett
Trevor Pering
Scott Robinson
Nicholas Wade
Original Assignee
Intel Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US09/865,919 external-priority patent/US20020178226A1/en
Application filed by Intel Corp filed Critical Intel Corp
Priority to AU2002303800A priority Critical patent/AU2002303800A1/en
Priority to DE10296892T priority patent/DE10296892T5/en
Publication of WO2002096126A2 publication Critical patent/WO2002096126A2/en
Publication of WO2002096126A3 publication Critical patent/WO2002096126A3/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/02—Services making use of location information
    • H04W4/029—Location-based management or tracking services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21—Monitoring or handling of messages
    • H04L51/214—Monitoring or handling of messages using selective forwarding
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21—Monitoring or handling of messages
    • H04L51/224—Monitoring or handling of messages providing notification on incoming messages, e.g. pushed notifications of received messages
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/58—Message adaptation for wireless communication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/02—Services making use of location information

Abstract

A method and apparatus for evaluating the importance of an event to a person and taking action if the level of importance meets or exceeds one threshold (310), but is below or only meeting another; attempting to contact at least one person if the level of importance meets or exceeds a threshold (330); or attempting to contact at least one person using a first way to do so if the level of importance meets or exceeds a threshold (350), and selecting and using a second way to contact the at least one person if the at least one person has not responded within a period of time after using the first way (360).
PCT/US2002/015805 2001-05-24 2002-05-16 Method and apparatus for message escalation by digital assistants WO2002096126A2 (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
AU2002303800A AU2002303800A1 (en) 2001-05-24 2002-05-16 Method and apparatus for message escalation by digital assistants
DE10296892T DE10296892T5 (en) 2001-05-24 2002-05-16 Process and device for message escalation by digital assistants

Applications Claiming Priority (6)

Application Number Priority Date Filing Date Title
US09/865,919 US20020178226A1 (en) 2001-05-24 2001-05-24 Method and apparatus for message escalation by digital assistants
US09/865,919 2001-05-24
US09/895,557 US20020178019A1 (en) 2001-05-24 2001-06-29 Method and apparatus for message escalation by digital assistants
US09/895,557 2001-06-29
US10/039,960 2001-12-31
US10/039,960 US20020178022A1 (en) 2001-05-24 2001-12-31 Method and apparatus for message escalation by digital assistants

Publications (2)

Publication Number Publication Date
WO2002096126A2 WO2002096126A2 (en) 2002-11-28
WO2002096126A3 true WO2002096126A3 (en) 2003-09-04

Family

ID=27365638

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2002/015805 WO2002096126A2 (en) 2001-05-24 2002-05-16 Method and apparatus for message escalation by digital assistants

Country Status (3)

Country Link
CN (1) CN1578951A (en)
DE (1) DE10296892T5 (en)
WO (1) WO2002096126A2 (en)

Families Citing this family (10)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8255225B2 (en) 2008-08-07 2012-08-28 Vocollect Healthcare Systems, Inc. Voice assistant system
US8451101B2 (en) 2008-08-28 2013-05-28 Vocollect, Inc. Speech-driven patient care system with wearable devices
US20110029315A1 (en) * 2009-07-28 2011-02-03 Brent Nichols Voice directed system and method for messaging to multiple recipients
CN105490921A (en) * 2015-12-08 2016-04-13 宁波优而雅电器有限公司 Information transmission system based on message grades
CN105450509A (en) * 2015-12-08 2016-03-30 宁波优而雅电器有限公司 Information transmission method based on message level
CN105577510A (en) * 2015-12-08 2016-05-11 宁波优而雅电器有限公司 Terminal information sending device based on information priority
CN107404395A (en) * 2016-05-20 2017-11-28 北京京东尚科信息技术有限公司 Event is defined the level/adjusted a wage scale method and device automatically
US10552742B2 (en) 2016-10-14 2020-02-04 Google Llc Proactive virtual assistant
US11170285B2 (en) * 2017-05-05 2021-11-09 Google Llc Virtual assistant configured to recommended actions in furtherance of an existing conversation
US10198877B1 (en) * 2018-05-23 2019-02-05 Google Llc Providing a communications channel between instances of automated assistants

Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5870549A (en) * 1995-04-28 1999-02-09 Bobo, Ii; Charles R. Systems and methods for storing, delivering, and managing messages
US6147977A (en) * 1997-12-12 2000-11-14 Motorola, Inc. Method and apparatus for processing messages based on originator and recipient priorities
US6430604B1 (en) * 1999-08-03 2002-08-06 International Business Machines Corporation Technique for enabling messaging systems to use alternative message delivery mechanisms
US20020135462A1 (en) * 2001-03-26 2002-09-26 Nels Michael J. Method for proactive personalization and alerts to mobile devices
US20020160757A1 (en) * 2001-04-26 2002-10-31 Moshe Shavit Selecting the delivery mechanism of an urgent message
US20030046421A1 (en) * 2000-12-12 2003-03-06 Horvitz Eric J. Controls and displays for acquiring preferences, inspecting behavior, and guiding the learning and decision policies of an adaptive communications prioritization and routing system

Patent Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5870549A (en) * 1995-04-28 1999-02-09 Bobo, Ii; Charles R. Systems and methods for storing, delivering, and managing messages
US6147977A (en) * 1997-12-12 2000-11-14 Motorola, Inc. Method and apparatus for processing messages based on originator and recipient priorities
US6430604B1 (en) * 1999-08-03 2002-08-06 International Business Machines Corporation Technique for enabling messaging systems to use alternative message delivery mechanisms
US20030046421A1 (en) * 2000-12-12 2003-03-06 Horvitz Eric J. Controls and displays for acquiring preferences, inspecting behavior, and guiding the learning and decision policies of an adaptive communications prioritization and routing system
US20020135462A1 (en) * 2001-03-26 2002-09-26 Nels Michael J. Method for proactive personalization and alerts to mobile devices
US20020160757A1 (en) * 2001-04-26 2002-10-31 Moshe Shavit Selecting the delivery mechanism of an urgent message

Also Published As

Publication number Publication date
CN1578951A (en) 2005-02-09
DE10296892T5 (en) 2004-07-01
WO2002096126A2 (en) 2002-11-28

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