WO2002028058A8 - Transaction management system - Google Patents

Transaction management system

Info

Publication number
WO2002028058A8
WO2002028058A8 PCT/US2001/029979 US0129979W WO0228058A8 WO 2002028058 A8 WO2002028058 A8 WO 2002028058A8 US 0129979 W US0129979 W US 0129979W WO 0228058 A8 WO0228058 A8 WO 0228058A8
Authority
WO
WIPO (PCT)
Prior art keywords
management system
transaction management
transaction
management
Prior art date
Application number
PCT/US2001/029979
Other languages
French (fr)
Other versions
WO2002028058A2 (en
Inventor
John M Maclean
Original Assignee
Tower Technology Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Tower Technology Inc filed Critical Tower Technology Inc
Priority to EP01973506A priority Critical patent/EP1356408A2/en
Priority to AU2001293078A priority patent/AU2001293078A1/en
Publication of WO2002028058A2 publication Critical patent/WO2002028058A2/en
Publication of WO2002028058A8 publication Critical patent/WO2002028058A8/en

Links

Classifications

    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/23Updating
    • G06F16/2379Updates performed during online database operations; commit processing
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/24Querying
    • G06F16/245Query processing
    • G06F16/2455Query execution
    • G06F16/24564Applying rules; Deductive queries
    • G06F16/24565Triggers; Constraints
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90Details of database functions independent of the retrieved data types
    • G06F16/95Retrieval from the web
    • G06F16/951Indexing; Web crawling techniques
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90Details of database functions independent of the retrieved data types
    • G06F16/95Retrieval from the web
    • G06F16/954Navigation, e.g. using categorised browsing
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/08Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/087Inventory or stock management, e.g. order filling, procurement or balancing against orders
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00Payment architectures, schemes or protocols
    • G06Q20/38Payment protocols; Details thereof
    • G06Q20/389Keeping log of transactions for guaranteeing non-repudiation of a transaction
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L43/00Arrangements for monitoring or testing data switching networks
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00Network arrangements or protocols for supporting network services or applications
    • H04L67/01Protocols
    • H04L67/10Protocols in which an application is distributed across nodes in the network
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00Network arrangements or protocols for supporting network services or applications
    • H04L67/50Network services
    • H04L67/535Tracking the activity of the user
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L69/00Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
    • H04L69/30Definitions, standards or architectural aspects of layered protocol stacks
    • H04L69/32Architecture of open systems interconnection [OSI] 7-layer type protocol stacks, e.g. the interfaces between the data link level and the physical level
    • H04L69/322Intralayer communication protocols among peer entities or protocol data unit [PDU] definitions
    • H04L69/329Intralayer communication protocols among peer entities or protocol data unit [PDU] definitions in the application layer [OSI layer 7]
PCT/US2001/029979 2000-09-28 2001-09-26 Transaction management system WO2002028058A2 (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
EP01973506A EP1356408A2 (en) 2000-09-28 2001-09-26 Transaction management system
AU2001293078A AU2001293078A1 (en) 2000-09-28 2001-09-26 Transaction management system

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
US23597300P 2000-09-28 2000-09-28
US60/235,973 2000-09-28
US09/782,477 US7287071B2 (en) 2000-09-28 2001-02-13 Transaction management system
US09/782,477 2001-02-13

Publications (2)

Publication Number Publication Date
WO2002028058A2 WO2002028058A2 (en) 2002-04-04
WO2002028058A8 true WO2002028058A8 (en) 2003-08-21

Family

ID=26929351

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2001/029979 WO2002028058A2 (en) 2000-09-28 2001-09-26 Transaction management system

Country Status (4)

Country Link
US (5) US7287071B2 (en)
EP (1) EP1356408A2 (en)
AU (1) AU2001293078A1 (en)
WO (1) WO2002028058A2 (en)

Families Citing this family (233)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6249775B1 (en) * 1997-07-11 2001-06-19 The Chase Manhattan Bank Method for mortgage and closed end loan portfolio management
EP1131759A2 (en) 1998-11-13 2001-09-12 The Chase Manhattan Bank System and method for multicurrency and multibank processing over a non-secure network
US8713641B1 (en) 1998-12-08 2014-04-29 Nomadix, Inc. Systems and methods for authorizing, authenticating and accounting users having transparent computer access to a network using a gateway device
US8266266B2 (en) 1998-12-08 2012-09-11 Nomadix, Inc. Systems and methods for providing dynamic network authorization, authentication and accounting
EP1188135A2 (en) 1998-12-23 2002-03-20 The Chase Manhattan Bank System and method for integrating trading operations including the generation, processing and tracking of trade documents
US7068832B1 (en) * 1999-05-11 2006-06-27 The Chase Manhattan Bank Lockbox imaging system
US7062462B1 (en) 1999-07-26 2006-06-13 The Chase Manhattan Bank On-line higher education financing system
AU1224101A (en) 1999-10-22 2001-05-08 Nomadix, Inc. Gateway device having an xml interface and associated method
US7805365B1 (en) 1999-10-25 2010-09-28 Jpmorgan Chase Bank, N.A. Automated statement presentation, adjustment and payment system and method therefor
US8571975B1 (en) 1999-11-24 2013-10-29 Jpmorgan Chase Bank, N.A. System and method for sending money via E-mail over the internet
US7574000B2 (en) * 2000-01-13 2009-08-11 Verint Americas Inc. System and method for analysing communications streams
GB0000735D0 (en) * 2000-01-13 2000-03-08 Eyretel Ltd System and method for analysing communication streams
US8510437B2 (en) 2000-01-27 2013-08-13 Yawonba Holdings Au, Llc Method and system for tracking screen activities
US7299281B1 (en) * 2000-01-27 2007-11-20 Inbit, Inc. Method and system for activating and capturing screen displays associated with predetermined user interface events
US7822656B2 (en) 2000-02-15 2010-10-26 Jpmorgan Chase Bank, N.A. International banking system and method
US8768836B1 (en) 2000-02-18 2014-07-01 Jpmorgan Chase Bank, N.A. System and method for electronic deposit of a financial instrument by banking customers from remote locations by use of a digital image
CA2397899A1 (en) * 2000-02-18 2001-08-23 Bank One Corporation System and method for electronic deposit of third-party checks by non-commercial banking customers from remote locations
US7599879B2 (en) * 2000-03-24 2009-10-06 Jpmorgan Chase Bank, National Association Syndication loan administration and processing system
US7475404B2 (en) 2000-05-18 2009-01-06 Maquis Techtrix Llc System and method for implementing click-through for browser executed software including ad proxy and proxy cookie caching
US8086697B2 (en) 2005-06-28 2011-12-27 Claria Innovations, Llc Techniques for displaying impressions in documents delivered over a computer network
US6978304B2 (en) * 2000-05-26 2005-12-20 Pearl Software, Inc. Method of remotely monitoring an internet session
US7584125B2 (en) * 2000-06-26 2009-09-01 Jpmorgan Chase Bank, N.A. Electronic check presentment system and method having an item sequence capability
US8468071B2 (en) * 2000-08-01 2013-06-18 Jpmorgan Chase Bank, N.A. Processing transactions using a register portion to track transactions
US20070228144A1 (en) * 2000-08-01 2007-10-04 Lee Knackstedt Processing transactions using a register portion to track transactions
WO2002015098A2 (en) 2000-08-11 2002-02-21 Loy John J Trade receivable processing method and apparatus
US7287071B2 (en) * 2000-09-28 2007-10-23 Vignette Corporation Transaction management system
US7325190B1 (en) 2000-10-02 2008-01-29 Boehmer Tiffany D Interface system and method of building rules and constraints for a resource scheduling system
US20070162387A1 (en) * 2000-11-06 2007-07-12 Cataline Glen R System and method for optimized funding of electronic transactions
WO2002037386A1 (en) 2000-11-06 2002-05-10 First Usa Bank, N.A. System and method for selectable funding of electronic transactions
US20020065839A1 (en) * 2000-11-21 2002-05-30 Mcculloch Darcy J. Method and system for centrally organizing transactional information in a network environment
US6917980B1 (en) * 2000-12-12 2005-07-12 International Business Machines Corporation Method and apparatus for dynamic modification of internet firewalls using variably-weighted text rules
US7958237B2 (en) 2001-01-23 2011-06-07 Pearl Software, Inc. Method for managing computer network access
US8805739B2 (en) 2001-01-30 2014-08-12 Jpmorgan Chase Bank, National Association System and method for electronic bill pay and presentment
GB0103381D0 (en) * 2001-02-12 2001-03-28 Eyretel Ltd Packet data recording method and system
US20020111818A1 (en) * 2001-02-15 2002-08-15 International Business Machines Corporation Method and apparatus for providing independent filtering of e-commerce transactions
WO2002067545A2 (en) * 2001-02-17 2002-08-29 Inktomi Corporation Content based billing
US7076459B2 (en) * 2001-03-21 2006-07-11 Hewlett-Packard Development Company, Lp. Demand estimation using auction price analysis
US8015042B2 (en) * 2001-04-02 2011-09-06 Verint Americas Inc. Methods for long-range contact center staff planning utilizing discrete event simulation
US6952732B2 (en) 2001-04-30 2005-10-04 Blue Pumpkin Software, Inc. Method and apparatus for multi-contact scheduling
US6959405B2 (en) * 2001-04-18 2005-10-25 Blue Pumpkin Software, Inc. Method and system for concurrent error identification in resource scheduling
US7401048B2 (en) * 2001-06-01 2008-07-15 Jpmorgan Chase Bank, N.A. System and method for trade settlement tracking and relative ranking
US7181488B2 (en) * 2001-06-29 2007-02-20 Claria Corporation System, method and computer program product for presenting information to a user utilizing historical information about the user
US8239531B1 (en) * 2001-07-23 2012-08-07 At&T Intellectual Property Ii, L.P. Method and apparatus for connection to virtual private networks for secure transactions
US20030033250A1 (en) * 2001-08-10 2003-02-13 Bob Mayes System and method for automatic terminal management
US20030069789A1 (en) * 2001-10-04 2003-04-10 Koninklijke Philips Electronics N.V. System and business method for offering seat upgrades to patrons at a public facility
US7822684B2 (en) * 2001-10-05 2010-10-26 Jpmorgan Chase Bank, N.A. Personalized bank teller machine
US7219138B2 (en) * 2002-01-31 2007-05-15 Witness Systems, Inc. Method, apparatus, and system for capturing data exchanged between a server and a user
US7424715B1 (en) 2002-01-28 2008-09-09 Verint Americas Inc. Method and system for presenting events associated with recorded data exchanged between a server and a user
US20030145140A1 (en) * 2002-01-31 2003-07-31 Christopher Straut Method, apparatus, and system for processing data captured during exchanges between a server and a user
US7882212B1 (en) 2002-01-28 2011-02-01 Verint Systems Inc. Methods and devices for archiving recorded interactions and retrieving stored recorded interactions
US20030142122A1 (en) * 2002-01-31 2003-07-31 Christopher Straut Method, apparatus, and system for replaying data selected from among data captured during exchanges between a server and a user
US9008300B2 (en) 2002-01-28 2015-04-14 Verint Americas Inc Complex recording trigger
US7047296B1 (en) * 2002-01-28 2006-05-16 Witness Systems, Inc. Method and system for selectively dedicating resources for recording data exchanged between entities attached to a network
US6874089B2 (en) * 2002-02-25 2005-03-29 Network Resonance, Inc. System, method and computer program product for guaranteeing electronic transactions
US7415605B2 (en) * 2002-05-21 2008-08-19 Bio-Key International, Inc. Biometric identification network security
US7689482B2 (en) 2002-05-24 2010-03-30 Jp Morgan Chase Bank, N.A. System and method for payer (buyer) defined electronic invoice exchange
US20030220858A1 (en) * 2002-05-24 2003-11-27 Duc Lam Method and system for collaborative vendor reconciliation
US20030220863A1 (en) 2002-05-24 2003-11-27 Don Holm System and method for varying electronic settlements between buyers and suppliers with dynamic discount terms
US7437327B2 (en) * 2002-05-24 2008-10-14 Jp Morgan Chase Bank Method and system for buyer centric dispute resolution in electronic payment system
US7324633B2 (en) 2002-05-30 2008-01-29 At&T Delaware Intellectual Property, Inc. Web integrated interactive voice response
GB0219493D0 (en) 2002-08-21 2002-10-02 Eyretel Plc Method and system for communications monitoring
US7646927B2 (en) * 2002-09-19 2010-01-12 Ricoh Company, Ltd. Image processing and display scheme for rendering an image at high speed
US7761459B1 (en) 2002-10-15 2010-07-20 Ximpleware, Inc. Processing structured data
US7603341B2 (en) 2002-11-05 2009-10-13 Claria Corporation Updating the content of a presentation vehicle in a computer network
US7769650B2 (en) * 2002-12-03 2010-08-03 Jp Morgan Chase Bank Network-based sub-allocation systems and methods for swaps
US20080040163A1 (en) * 2002-12-13 2008-02-14 James Lacy Harlin System and method for paying and receiving agency commissions
US7593915B2 (en) * 2003-01-07 2009-09-22 Accenture Global Services Gmbh Customized multi-media services
US10311412B1 (en) 2003-03-28 2019-06-04 Jpmorgan Chase Bank, N.A. Method and system for providing bundled electronic payment and remittance advice
US8630947B1 (en) 2003-04-04 2014-01-14 Jpmorgan Chase Bank, N.A. Method and system for providing electronic bill payment and presentment
US20040215747A1 (en) * 2003-04-11 2004-10-28 Jonathan Maron System and method for a configuration repository
US20040236647A1 (en) * 2003-05-23 2004-11-25 Ravi Acharya Electronic checkbook register
US7287223B2 (en) * 2003-06-06 2007-10-23 Fuji Xerox Co., Ltd. System for editing and aligning captured events and data to a common time base to create customer service engagement multimedia document
WO2005013057A2 (en) 2003-07-25 2005-02-10 Jp Morgan Chase Bank Financial network-based payment card
US7613656B2 (en) * 2003-08-11 2009-11-03 Jp Morgan Chase Bank Coupon payment system
US7953663B1 (en) 2003-09-04 2011-05-31 Jpmorgan Chase Bank, N.A. System and method for financial instrument pre-qualification and offering
JP2005115923A (en) * 2003-09-18 2005-04-28 Ricoh Co Ltd Information providing system
US20050182713A1 (en) * 2003-10-01 2005-08-18 Giancarlo Marchesi Methods and systems for the auto reconsideration of credit card applications
US7792717B1 (en) 2003-10-31 2010-09-07 Jpmorgan Chase Bank, N.A. Waterfall prioritized payment processing
US7702577B1 (en) 2003-11-06 2010-04-20 Jp Morgan Chase Bank, N.A. System and method for conversion of initial transaction to final transaction
US8170912B2 (en) 2003-11-25 2012-05-01 Carhamm Ltd., Llc Database structure and front end
FR2865823B1 (en) * 2003-12-11 2006-04-07 Georges Marc Cornuejols METHOD AND DEVICE FOR GENERATING ONLINE TRANSACTION RECAPITULATIVE DOCUMENTS
US7814003B2 (en) * 2003-12-15 2010-10-12 Jp Morgan Chase Billing workflow system for crediting charges to entities creating derivatives exposure
US20090313163A1 (en) * 2004-02-13 2009-12-17 Wang ming-huan Credit line optimization
US20050198315A1 (en) * 2004-02-13 2005-09-08 Wesley Christopher W. Techniques for modifying the behavior of documents delivered over a computer network
US7380707B1 (en) * 2004-02-25 2008-06-03 Jpmorgan Chase Bank, N.A. Method and system for credit card reimbursements for health care transactions
JP2005242520A (en) * 2004-02-25 2005-09-08 Ricoh Co Ltd Network communication system and network composite unit
US8260764B1 (en) 2004-03-05 2012-09-04 Open Text S.A. System and method to search and generate reports from semi-structured data
US20050273347A1 (en) * 2004-06-04 2005-12-08 Bank One, Delaware, National Association Method and system for processing payment items at a central processor
US8554673B2 (en) 2004-06-17 2013-10-08 Jpmorgan Chase Bank, N.A. Methods and systems for discounts management
US8121944B2 (en) 2004-06-24 2012-02-21 Jpmorgan Chase Bank, N.A. Method and system for facilitating network transaction processing
US8290862B2 (en) 2004-07-23 2012-10-16 Jpmorgan Chase Bank, N.A. Method and system for expediting payment delivery
US8290863B2 (en) * 2004-07-23 2012-10-16 Jpmorgan Chase Bank, N.A. Method and system for expediting payment delivery
WO2006022900A2 (en) * 2004-07-27 2006-03-02 Jp Morgan Chase Bank System and method for measuring communication-system infrastructure usage
US8255413B2 (en) 2004-08-19 2012-08-28 Carhamm Ltd., Llc Method and apparatus for responding to request for information-personalization
US8078602B2 (en) 2004-12-17 2011-12-13 Claria Innovations, Llc Search engine for a computer network
US8533030B1 (en) 2004-08-30 2013-09-10 Jpmorgan Chase Bank, N.A. In-bound telemarketing system for processing customer offers
US20060089891A1 (en) * 2004-10-21 2006-04-27 Nigam Rakesh K System and method for generating expense information
US20060095374A1 (en) * 2004-11-01 2006-05-04 Jp Morgan Chase System and method for supply chain financing
US7844518B1 (en) 2004-11-30 2010-11-30 Jp Morgan Chase Bank Method and apparatus for managing credit limits
US7693863B2 (en) 2004-12-20 2010-04-06 Claria Corporation Method and device for publishing cross-network user behavioral data
US20060147894A1 (en) * 2004-12-30 2006-07-06 Vicam, L.P. Jacketed vessel for holding semen for sex biasing mammals through artificial insemination and systems and methods for enhancing the probability of sex biasing using the same
US7983468B2 (en) * 2005-02-09 2011-07-19 Jp Morgan Chase Bank Method and system for extracting information from documents by document segregation
WO2006096700A2 (en) * 2005-03-07 2006-09-14 Claria Corporation Method for quantifying the propensity to respond to an advertisement
US8645941B2 (en) 2005-03-07 2014-02-04 Carhamm Ltd., Llc Method for attributing and allocating revenue related to embedded software
US8073866B2 (en) 2005-03-17 2011-12-06 Claria Innovations, Llc Method for providing content to an internet user based on the user's demonstrated content preferences
US20100121743A1 (en) * 2005-04-13 2010-05-13 Jp Morgan Chase Bank System and method for generating dividend information
US7360686B2 (en) * 2005-05-11 2008-04-22 Jp Morgan Chase Bank Method and system for discovering significant subsets in collection of documents
US7822682B2 (en) 2005-06-08 2010-10-26 Jpmorgan Chase Bank, N.A. System and method for enhancing supply chain transactions
US7496037B2 (en) * 2005-06-14 2009-02-24 International Business Machines Corporation Apparatus, system, and method for facilitating delivery of asynchronous response messages
US7996515B2 (en) * 2005-06-15 2011-08-09 Bmc Software, Inc. Network transaction discovery
US7676409B1 (en) 2005-06-20 2010-03-09 Jpmorgan Chase Bank, N.A. Method and system for emulating a private label over an open network
US20060293957A1 (en) * 2005-06-28 2006-12-28 Claria Corporation Method for providing advertising content to an internet user based on the user's demonstrated content preferences
US7925578B1 (en) 2005-08-26 2011-04-12 Jpmorgan Chase Bank, N.A. Systems and methods for performing scoring optimization
US8301529B1 (en) 2005-11-02 2012-10-30 Jpmorgan Chase Bank, N.A. Method and system for implementing effective governance of transactions between trading partners
US20080040249A1 (en) * 2006-01-20 2008-02-14 Jpmorgan Chase Bank, N.A. Method for transaction processing in a capture and deposit
US8489497B1 (en) 2006-01-27 2013-07-16 Jpmorgan Chase Bank, N.A. Online interactive and partner-enhanced credit card
US8117064B2 (en) * 2006-02-22 2012-02-14 Verint Americas, Inc. Systems and methods for workforce optimization and analytics
US8112298B2 (en) * 2006-02-22 2012-02-07 Verint Americas, Inc. Systems and methods for workforce optimization
US8670552B2 (en) * 2006-02-22 2014-03-11 Verint Systems, Inc. System and method for integrated display of multiple types of call agent data
US8160233B2 (en) * 2006-02-22 2012-04-17 Verint Americas Inc. System and method for detecting and displaying business transactions
US20070206767A1 (en) * 2006-02-22 2007-09-06 Witness Systems, Inc. System and method for integrated display of recorded interactions and call agent data
US8112306B2 (en) * 2006-02-22 2012-02-07 Verint Americas, Inc. System and method for facilitating triggers and workflows in workforce optimization
US8108237B2 (en) 2006-02-22 2012-01-31 Verint Americas, Inc. Systems for integrating contact center monitoring, training and scheduling
US7853006B1 (en) 2006-02-22 2010-12-14 Verint Americas Inc. Systems and methods for scheduling call center agents using quality data and correlation-based discovery
US7864946B1 (en) 2006-02-22 2011-01-04 Verint Americas Inc. Systems and methods for scheduling call center agents using quality data and correlation-based discovery
US7734783B1 (en) 2006-03-21 2010-06-08 Verint Americas Inc. Systems and methods for determining allocations for distributed multi-site contact centers
US8126134B1 (en) 2006-03-30 2012-02-28 Verint Americas, Inc. Systems and methods for scheduling of outbound agents
US8254262B1 (en) 2006-03-31 2012-08-28 Verint Americas, Inc. Passive recording and load balancing
US8594313B2 (en) 2006-03-31 2013-11-26 Verint Systems, Inc. Systems and methods for endpoint recording using phones
US7680264B2 (en) * 2006-03-31 2010-03-16 Verint Americas Inc. Systems and methods for endpoint recording using a conference bridge
US7822018B2 (en) * 2006-03-31 2010-10-26 Verint Americas Inc. Duplicate media stream
US8000465B2 (en) * 2006-03-31 2011-08-16 Verint Americas, Inc. Systems and methods for endpoint recording using gateways
US20070237525A1 (en) * 2006-03-31 2007-10-11 Witness Systems, Inc. Systems and methods for modular capturing various communication signals
US7672746B1 (en) 2006-03-31 2010-03-02 Verint Americas Inc. Systems and methods for automatic scheduling of a workforce
US7701972B1 (en) 2006-03-31 2010-04-20 Verint Americas Inc. Internet protocol analyzing
US8442033B2 (en) 2006-03-31 2013-05-14 Verint Americas, Inc. Distributed voice over internet protocol recording
US8204056B2 (en) * 2006-03-31 2012-06-19 Verint Americas, Inc. Systems and methods for endpoint recording using a media application server
US7792278B2 (en) 2006-03-31 2010-09-07 Verint Americas Inc. Integration of contact center surveys
US7995612B2 (en) * 2006-03-31 2011-08-09 Verint Americas, Inc. Systems and methods for capturing communication signals [32-bit or 128-bit addresses]
US7826608B1 (en) 2006-03-31 2010-11-02 Verint Americas Inc. Systems and methods for calculating workforce staffing statistics
US8130938B2 (en) * 2006-03-31 2012-03-06 Verint Americas, Inc. Systems and methods for endpoint recording using recorders
US7852994B1 (en) 2006-03-31 2010-12-14 Verint Americas Inc. Systems and methods for recording audio
US7774854B1 (en) 2006-03-31 2010-08-10 Verint Americas Inc. Systems and methods for protecting information
US8155275B1 (en) 2006-04-03 2012-04-10 Verint Americas, Inc. Systems and methods for managing alarms from recorders
US8331549B2 (en) * 2006-05-01 2012-12-11 Verint Americas Inc. System and method for integrated workforce and quality management
US8396732B1 (en) 2006-05-08 2013-03-12 Verint Americas Inc. System and method for integrated workforce and analytics
US7817795B2 (en) * 2006-05-10 2010-10-19 Verint Americas, Inc. Systems and methods for data synchronization in a customer center
US20070282807A1 (en) * 2006-05-10 2007-12-06 John Ringelman Systems and methods for contact center analysis
US7734545B1 (en) 2006-06-14 2010-06-08 Jpmorgan Chase Bank, N.A. Method and system for processing recurring payments
US7747745B2 (en) * 2006-06-16 2010-06-29 Almondnet, Inc. Media properties selection method and system based on expected profit from profile-based ad delivery
US20070297578A1 (en) * 2006-06-27 2007-12-27 Witness Systems, Inc. Hybrid recording of communications
US7660406B2 (en) * 2006-06-27 2010-02-09 Verint Americas Inc. Systems and methods for integrating outsourcers
US7660407B2 (en) 2006-06-27 2010-02-09 Verint Americas Inc. Systems and methods for scheduling contact center agents
US7660307B2 (en) * 2006-06-29 2010-02-09 Verint Americas Inc. Systems and methods for providing recording as a network service
US7903568B2 (en) * 2006-06-29 2011-03-08 Verint Americas Inc. Systems and methods for providing recording as a network service
US7769176B2 (en) * 2006-06-30 2010-08-03 Verint Americas Inc. Systems and methods for a secure recording environment
US20080052535A1 (en) * 2006-06-30 2008-02-28 Witness Systems, Inc. Systems and Methods for Recording Encrypted Interactions
US20080004945A1 (en) * 2006-06-30 2008-01-03 Joe Watson Automated scoring of interactions
US7953621B2 (en) 2006-06-30 2011-05-31 Verint Americas Inc. Systems and methods for displaying agent activity exceptions
US7853800B2 (en) 2006-06-30 2010-12-14 Verint Americas Inc. Systems and methods for a secure recording environment
US7848524B2 (en) * 2006-06-30 2010-12-07 Verint Americas Inc. Systems and methods for a secure recording environment
US7881471B2 (en) 2006-06-30 2011-02-01 Verint Systems Inc. Systems and methods for recording an encrypted interaction
US7966397B2 (en) * 2006-06-30 2011-06-21 Verint Americas Inc. Distributive data capture
US8131578B2 (en) * 2006-06-30 2012-03-06 Verint Americas Inc. Systems and methods for automatic scheduling of a workforce
US20080021822A1 (en) * 2006-07-18 2008-01-24 Jpmorgan Chase Bank, N.A. Method and system for receivables management
US7930314B2 (en) * 2006-09-28 2011-04-19 Verint Americas Inc. Systems and methods for storing and searching data in a customer center environment
US7953750B1 (en) 2006-09-28 2011-05-31 Verint Americas, Inc. Systems and methods for storing and searching data in a customer center environment
US8645179B2 (en) * 2006-09-29 2014-02-04 Verint Americas Inc. Systems and methods of partial shift swapping
US7570755B2 (en) * 2006-09-29 2009-08-04 Verint Americas Inc. Routine communication sessions for recording
US8199886B2 (en) * 2006-09-29 2012-06-12 Verint Americas, Inc. Call control recording
US7752043B2 (en) 2006-09-29 2010-07-06 Verint Americas Inc. Multi-pass speech analytics
US7920482B2 (en) 2006-09-29 2011-04-05 Verint Americas Inc. Systems and methods for monitoring information corresponding to communication sessions
US7899178B2 (en) 2006-09-29 2011-03-01 Verint Americas Inc. Recording invocation of communication sessions
US7613290B2 (en) * 2006-09-29 2009-11-03 Verint Americas Inc. Recording using proxy servers
US7965828B2 (en) 2006-09-29 2011-06-21 Verint Americas Inc. Call control presence
US7873156B1 (en) 2006-09-29 2011-01-18 Verint Americas Inc. Systems and methods for analyzing contact center interactions
US7881216B2 (en) * 2006-09-29 2011-02-01 Verint Systems Inc. Systems and methods for analyzing communication sessions using fragments
US20080082387A1 (en) * 2006-09-29 2008-04-03 Swati Tewari Systems and methods or partial shift swapping
US7899176B1 (en) 2006-09-29 2011-03-01 Verint Americas Inc. Systems and methods for discovering customer center information
US8005676B2 (en) * 2006-09-29 2011-08-23 Verint Americas, Inc. Speech analysis using statistical learning
US7991613B2 (en) 2006-09-29 2011-08-02 Verint Americas Inc. Analyzing audio components and generating text with integrated additional session information
US8837697B2 (en) * 2006-09-29 2014-09-16 Verint Americas Inc. Call control presence and recording
US8068602B1 (en) 2006-09-29 2011-11-29 Verint Americas, Inc. Systems and methods for recording using virtual machines
US20080080685A1 (en) * 2006-09-29 2008-04-03 Witness Systems, Inc. Systems and Methods for Recording in a Contact Center Environment
US7885813B2 (en) 2006-09-29 2011-02-08 Verint Systems Inc. Systems and methods for analyzing communication sessions
US8589190B1 (en) 2006-10-06 2013-11-19 Liberty Mutual Insurance Company System and method for underwriting a prepackaged business owners insurance policy
US8130926B2 (en) * 2006-12-08 2012-03-06 Verint Americas, Inc. Systems and methods for recording data
US8280011B2 (en) * 2006-12-08 2012-10-02 Verint Americas, Inc. Recording in a distributed environment
US8130925B2 (en) * 2006-12-08 2012-03-06 Verint Americas, Inc. Systems and methods for recording
US20080137814A1 (en) * 2006-12-07 2008-06-12 Jamie Richard Williams Systems and Methods for Replaying Recorded Data
US8060385B1 (en) 2006-12-08 2011-11-15 Safeco Insurance Company Of America System, program product and method for segmenting and underwriting using voting status
US8620952B2 (en) 2007-01-03 2013-12-31 Carhamm Ltd., Llc System for database reporting
US7916925B2 (en) 2007-02-09 2011-03-29 Jpmorgan Chase Bank, N.A. System and method for generating magnetic ink character recognition (MICR) testing documents
US20080244686A1 (en) * 2007-03-27 2008-10-02 Witness Systems, Inc. Systems and Methods for Enhancing Security of Files
US8743730B2 (en) * 2007-03-30 2014-06-03 Verint Americas Inc. Systems and methods for recording resource association for a communications environment
US8437465B1 (en) 2007-03-30 2013-05-07 Verint Americas, Inc. Systems and methods for capturing communications data
US8170184B2 (en) 2007-03-30 2012-05-01 Verint Americas, Inc. Systems and methods for recording resource association in a recording environment
US9106737B2 (en) * 2007-03-30 2015-08-11 Verint Americas, Inc. Systems and methods for recording resource association for recording
US20080300963A1 (en) * 2007-05-30 2008-12-04 Krithika Seetharaman System and Method for Long Term Forecasting
US8315901B2 (en) * 2007-05-30 2012-11-20 Verint Systems Inc. Systems and methods of automatically scheduling a workforce
US20080300955A1 (en) * 2007-05-30 2008-12-04 Edward Hamilton System and Method for Multi-Week Scheduling
US8762270B1 (en) 2007-08-10 2014-06-24 Jpmorgan Chase Bank, N.A. System and method for providing supplemental payment or transaction information
US8788281B1 (en) 2007-12-03 2014-07-22 Jp Morgan Chase Bank, N.A. System and method for processing qualified healthcare account related financial transactions
US7766244B1 (en) 2007-12-31 2010-08-03 Jpmorgan Chase Bank, N.A. System and method for processing transactions using a multi-account transactions device
US8622308B1 (en) 2007-12-31 2014-01-07 Jpmorgan Chase Bank, N.A. System and method for processing transactions using a multi-account transactions device
US8401155B1 (en) 2008-05-23 2013-03-19 Verint Americas, Inc. Systems and methods for secure recording in a customer center environment
US8112355B1 (en) 2008-09-05 2012-02-07 Jpmorgan Chase Bank, N.A. Method and system for buyer centric dispute resolution in electronic payment system
US20100077308A1 (en) * 2008-09-22 2010-03-25 At&T Intellectual Property I, L.P. Method and apparatus for distributing government and community information
US9092447B1 (en) 2008-10-20 2015-07-28 Jpmorgan Chase Bank, N.A. Method and system for duplicate detection
US8391584B2 (en) 2008-10-20 2013-03-05 Jpmorgan Chase Bank, N.A. Method and system for duplicate check detection
US8566235B2 (en) * 2008-12-23 2013-10-22 Verifi, Inc. System and method for providing dispute resolution for electronic payment transactions
US8719016B1 (en) 2009-04-07 2014-05-06 Verint Americas Inc. Speech analytics system and system and method for determining structured speech
IL199115A (en) * 2009-06-03 2013-06-27 Verint Systems Ltd Systems and methods for efficient keyword spotting in communication traffic
US10115065B1 (en) 2009-10-30 2018-10-30 Verint Americas Inc. Systems and methods for automatic scheduling of a workforce
US8447641B1 (en) 2010-03-29 2013-05-21 Jpmorgan Chase Bank, N.A. System and method for automatically enrolling buyers into a network
US8589288B1 (en) 2010-10-01 2013-11-19 Jpmorgan Chase Bank, N.A. System and method for electronic remittance of funds
US8543503B1 (en) 2011-03-30 2013-09-24 Jpmorgan Chase Bank, N.A. Systems and methods for automated invoice entry
US8543504B1 (en) 2011-03-30 2013-09-24 Jpmorgan Chase Bank, N.A. Systems and methods for automated invoice entry
US20130121490A1 (en) * 2011-11-15 2013-05-16 Martin Boliek Method and apparatus for trust based data scanning, capture, and transfer
US10679160B1 (en) 2012-05-24 2020-06-09 Jpmorgan Chase Bank Enterprise fulfillment system with dynamic prefetching capabilities, secured data access capabilities and system monitoring
US9990636B1 (en) 2012-05-24 2018-06-05 Jpmorgan Chase Bank, N.A. Enterprise fulfillment system with dynamic prefetching, secured data access, system monitoring, and performance optimization capabilities
US9697524B1 (en) 2012-05-24 2017-07-04 Jpmorgan Chase Bank, N.A. Enterprise fulfillment system with dynamic prefetching capabilities
US8688661B2 (en) * 2012-06-15 2014-04-01 International Business Machines Corporation Transactional processing
USD678653S1 (en) 2012-07-19 2013-03-19 Jpmorgan Chase Bank, N.A. Drive-up financial transaction machine
US8954495B2 (en) * 2013-01-04 2015-02-10 Netfilx, Inc. Proxy application with dynamic filter updating
USD690074S1 (en) 2013-03-13 2013-09-17 Jpmorgan Chase Bank, N.A. Financial transaction machine
WO2014188435A1 (en) 2013-05-23 2014-11-27 Davidshield L.I.A. (2000) Ltd. Automated reimbursement interactions
US9058626B1 (en) 2013-11-13 2015-06-16 Jpmorgan Chase Bank, N.A. System and method for financial services device usage
US10154103B2 (en) 2015-09-23 2018-12-11 At&T Intellectual Property I, L.P. System and method for exchanging a history of user activity information
US10430760B2 (en) * 2015-11-24 2019-10-01 Bank Of America Corporation Enhancing communications based on physical trade documents
CN107103539A (en) * 2016-02-22 2017-08-29 易保网络技术(上海)有限公司 A kind of method and system for the calculating premium that computer is performed
CN107103540A (en) * 2016-02-22 2017-08-29 易保网络技术(上海)有限公司 What a kind of computer was performed accesses the method and system of the specific data element in insurance products data structure
US10481995B1 (en) 2018-08-17 2019-11-19 Capital One Services, Llc Methods and systems for measuring user and system metrics

Family Cites Families (44)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4949252A (en) * 1985-10-17 1990-08-14 Technology 80, Inc. Computer channel analyzer with monitoring and selective display of predetermining events and related data
US4773003A (en) * 1985-10-17 1988-09-20 Technology 80, Inc. Apparatus for monitoring and analyzing large data blocks on a computer channel
DE69024287T2 (en) * 1989-09-04 1996-08-29 Omron Tateisi Electronics Co Programmable monitoring device and method
JPH0575628A (en) * 1991-09-13 1993-03-26 Fuji Xerox Co Ltd Network resource monitor system
US5577254A (en) * 1993-06-29 1996-11-19 Bull Hn Information Systems Inc. Method and apparatus for capturing the presentation of an interactive user session, monitoring, replaying and joining sessions
US5734903A (en) 1994-05-13 1998-03-31 Apple Computer, Inc. System and method for object oriented message filtering
JP3426428B2 (en) 1995-10-27 2003-07-14 富士通株式会社 Transaction tracing device
US5809250A (en) * 1996-10-23 1998-09-15 Intel Corporation Methods for creating and sharing replayable modules representive of Web browsing session
CA2190043C (en) * 1996-11-12 2001-10-16 Don E. Hameluck Buffered screen capturing software tool usability testing of computer applications
US6096096A (en) * 1996-12-13 2000-08-01 Silicon Graphics, Inc. Web-site delivery
US5958010A (en) 1997-03-20 1999-09-28 Firstsense Software, Inc. Systems and methods for monitoring distributed applications including an interface running in an operating system kernel
US6266681B1 (en) * 1997-04-08 2001-07-24 Network Commerce Inc. Method and system for inserting code to conditionally incorporate a user interface component in an HTML document
US6199104B1 (en) * 1997-04-28 2001-03-06 Sabre Inc. Server-based host monitor
DE19732033A1 (en) * 1997-07-25 1999-01-28 Bayer Ag Triazolinethione-phosphoric acid derivatives
US6101482A (en) * 1997-09-15 2000-08-08 International Business Machines Corporation Universal web shopping cart and method of on-line transaction processing
US6195679B1 (en) * 1998-01-06 2001-02-27 Netscape Communications Corporation Browsing session recording playback and editing system for generating user defined paths and allowing users to mark the priority of items in the paths
US6236987B1 (en) * 1998-04-03 2001-05-22 Damon Horowitz Dynamic content organization in information retrieval systems
US6414725B1 (en) * 1998-04-16 2002-07-02 Leitch Technology Corporation Method and apparatus for synchronized multiple format data storage
US6714931B1 (en) * 1998-04-29 2004-03-30 Ncr Corporation Method and apparatus for forming user sessions and presenting internet data according to the user sessions
US6526442B1 (en) * 1998-07-07 2003-02-25 Compaq Information Technologies Group, L.P. Programmable operational system for managing devices participating in a network
US6286030B1 (en) * 1998-07-10 2001-09-04 Sap Aktiengesellschaft Systems and methods for recording and visually recreating sessions in a client-server environment
US6223213B1 (en) * 1998-07-31 2001-04-24 Webtv Networks, Inc. Browser-based email system with user interface for audio/video capture
US6493758B1 (en) * 1998-09-08 2002-12-10 Microsoft Corporation Offline viewing of internet content with a mobile device
US7076546B1 (en) * 1999-02-10 2006-07-11 International Business Machines Corporation Browser for use in accessing hypertext documents in a multi-user computer environment
US6493702B1 (en) * 1999-05-05 2002-12-10 Xerox Corporation System and method for searching and recommending documents in a collection using share bookmarks
US6697824B1 (en) * 1999-08-31 2004-02-24 Accenture Llp Relationship management in an E-commerce application framework
US6449739B1 (en) * 1999-09-01 2002-09-10 Mercury Interactive Corporation Post-deployment monitoring of server performance
US6745367B1 (en) * 1999-09-27 2004-06-01 International Business Machines Corporation Method and computer program product for implementing parental supervision for internet browsing
US20040267820A1 (en) * 1999-10-14 2004-12-30 Microsoft Corporation Method and system for recording and replaying internet transactions
US7188176B1 (en) * 2000-01-20 2007-03-06 Priceline.Com Incorporated Apparatus, system, and method for maintaining a persistent data state on a communications network
US6662226B1 (en) * 2000-01-27 2003-12-09 Inbit, Inc. Method and system for activating and capturing screen displays associated with predetermined user interface events
US6883032B1 (en) * 2000-02-02 2005-04-19 Lucent Technologies Inc. Method and system for collecting data on the internet
US6601047B2 (en) * 2000-03-08 2003-07-29 Inbit Inc. Image-based digital evidence system and associated method
US7120676B2 (en) * 2000-04-28 2006-10-10 Agilent Technologies, Inc. Transaction configuration system and method for transaction-based automated testing
US6978304B2 (en) * 2000-05-26 2005-12-20 Pearl Software, Inc. Method of remotely monitoring an internet session
US20030061506A1 (en) * 2001-04-05 2003-03-27 Geoffrey Cooper System and method for security policy
US6667751B1 (en) * 2000-07-13 2003-12-23 International Business Machines Corporation Linear web browser history viewer
US20020029290A1 (en) * 2000-08-08 2002-03-07 Herman Burema System and method for tracking affiliates and merchants
US20020038388A1 (en) * 2000-09-13 2002-03-28 Netter Zvi Itzhak System and method for capture and playback of user interaction with web browser content
US7287071B2 (en) 2000-09-28 2007-10-23 Vignette Corporation Transaction management system
US7047296B1 (en) * 2002-01-28 2006-05-16 Witness Systems, Inc. Method and system for selectively dedicating resources for recording data exchanged between entities attached to a network
US7219138B2 (en) * 2002-01-31 2007-05-15 Witness Systems, Inc. Method, apparatus, and system for capturing data exchanged between a server and a user
US7685273B1 (en) * 2004-03-31 2010-03-23 Compuware Corporation Methods and apparatus for collecting and displaying performance metrics from a web site
US9318108B2 (en) * 2010-01-18 2016-04-19 Apple Inc. Intelligent automated assistant

Also Published As

Publication number Publication date
US20160154842A1 (en) 2016-06-02
US8543537B2 (en) 2013-09-24
US7792958B1 (en) 2010-09-07
US20020038363A1 (en) 2002-03-28
US10409806B2 (en) 2019-09-10
AU2001293078A1 (en) 2002-04-08
WO2002028058A2 (en) 2002-04-04
EP1356408A2 (en) 2003-10-29
US20140006266A1 (en) 2014-01-02
US20100312772A1 (en) 2010-12-09
US9275413B2 (en) 2016-03-01
US7287071B2 (en) 2007-10-23

Similar Documents

Publication Publication Date Title
WO2002028058A8 (en) Transaction management system
AU2001251701A1 (en) Secure transaction system
AU2001261851A1 (en) Local transaction management
AU2002307812A1 (en) Transaction management systems
AU2001245554A1 (en) Information management system
AU2001276885A1 (en) Credit system
AU2001286834A1 (en) Process-linked data management system
WO2002037394A8 (en) sUSINESS ASSET MANAGEMENT SYSTEM
AU2202001A (en) Secure transaction systems
AU2001283163A1 (en) Automatic transaction management
AU5871101A (en) Transaction system
AU4669001A (en) Data management system
AU2001275387A1 (en) Event revenue management system
AU2002235142A1 (en) Anonymous transaction system
AU2002213502A1 (en) Performance management system
AU2001259151A1 (en) Reticle management system
AU2001284074A1 (en) Payment system
AU4522899A (en) Secure transaction system
AUPR040100A0 (en) Data management system
AU2001274210A1 (en) Component management system
AU2002217196A1 (en) Payment system
AU2002238223A1 (en) Information management system
AU2001251656A1 (en) Business management system
AU2001228764A1 (en) A transaction system
AU2002256550A1 (en) Integrated business management system

Legal Events

Date Code Title Description
AK Designated states

Kind code of ref document: A2

Designated state(s): AE AG AL AM AT AU AZ BA BB BG BR BY BZ CA CH CN CO CR CU CZ DE DK DM DZ EC EE ES FI GB GD GE GH GM HR HU ID IL IN IS JP KE KG KP KR KZ LC LK LR LS LT LU LV MA MD MG MK MN MW MX MZ NO NZ PH PL PT RO RU SD SE SG SI SK SL TJ TM TR TT TZ UA UG UZ VN YU ZA ZW

AL Designated countries for regional patents

Kind code of ref document: A2

Designated state(s): GH GM KE LS MW MZ SD SL SZ TZ UG ZW AM AZ BY KG KZ MD RU TJ TM AT BE CH CY DE DK ES FI FR GB GR IE IT LU MC NL PT SE TR BF BJ CF CG CI CM GA GN GQ GW ML MR NE SN TD TG

121 Ep: the epo has been informed by wipo that ep was designated in this application
DFPE Request for preliminary examination filed prior to expiration of 19th month from priority date (pct application filed before 20040101)
WWE Wipo information: entry into national phase

Ref document number: 2001973506

Country of ref document: EP

WWE Wipo information: entry into national phase

Ref document number: 2001293078

Country of ref document: AU

REG Reference to national code

Ref country code: DE

Ref legal event code: 8642

D17 Declaration under article 17(2)a
WWP Wipo information: published in national office

Ref document number: 2001973506

Country of ref document: EP

NENP Non-entry into the national phase

Ref country code: JP

WWW Wipo information: withdrawn in national office

Ref document number: 2001973506

Country of ref document: EP

DPE2 Request for preliminary examination filed before expiration of 19th month from priority date (pct application filed from 20040101)