WO2001090892A1 - Intelligent patch checker - Google Patents
Intelligent patch checker Download PDFInfo
- Publication number
- WO2001090892A1 WO2001090892A1 PCT/US2001/015720 US0115720W WO0190892A1 WO 2001090892 A1 WO2001090892 A1 WO 2001090892A1 US 0115720 W US0115720 W US 0115720W WO 0190892 A1 WO0190892 A1 WO 0190892A1
- Authority
- WO
- WIPO (PCT)
- Prior art keywords
- client
- client system
- server
- upgrade
- database
- Prior art date
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Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F8/00—Arrangements for software engineering
- G06F8/60—Software deployment
- G06F8/65—Updates
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- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y10—TECHNICAL SUBJECTS COVERED BY FORMER USPC
- Y10S—TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y10S707/00—Data processing: database and file management or data structures
- Y10S707/99941—Database schema or data structure
- Y10S707/99944—Object-oriented database structure
- Y10S707/99945—Object-oriented database structure processing
-
- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y10—TECHNICAL SUBJECTS COVERED BY FORMER USPC
- Y10S—TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y10S707/00—Data processing: database and file management or data structures
- Y10S707/99941—Database schema or data structure
- Y10S707/99948—Application of database or data structure, e.g. distributed, multimedia, or image
-
- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y10—TECHNICAL SUBJECTS COVERED BY FORMER USPC
- Y10S—TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y10S707/00—Data processing: database and file management or data structures
- Y10S707/99951—File or database maintenance
- Y10S707/99952—Coherency, e.g. same view to multiple users
- Y10S707/99953—Recoverability
-
- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y10—TECHNICAL SUBJECTS COVERED BY FORMER USPC
- Y10S—TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y10S707/00—Data processing: database and file management or data structures
- Y10S707/99951—File or database maintenance
- Y10S707/99952—Coherency, e.g. same view to multiple users
- Y10S707/99954—Version management
Definitions
- the present invention relates generally to field of remote support for computer systems. More specifically, the present invention is directed to a method and an apparatus for updating software in a plurality of computer systems.
- each personal computer from a different brand may have a different set up.
- the IBM personal computer may use a different video adapter from the Dell personal computer, among others.
- the user usually has to bring the personal computer into the repair shop so that the technician can isolate the problem.
- One of the most common problems of application failure is incompatibility.
- the incompatibility may be related to the hardware or to the other applications in the same personal computer system. For example, the user may have installed a new application that is incompatible with the existing application when running together.
- the user may have installed a new hardware adapter that is incompatible with the existing application without installing a necessary update.
- a new hardware adapter that is incompatible with the existing application without installing a necessary update.
- the identification of the incompatibility occurs at a most unfortunate time such as, for example, prior to the user having an opportunity to save the work in progress. This experience is frustrating, time consuming and can be costly for the user.
- a method for remotely updating software in a plurality of computer systems is disclosed.
- a request for an upgrade is sent to a server system connected in a network.
- the upgrade is for a software application installed in a client system connected in the network.
- the request is sent from the client system.
- the request comprises a unique identification associated with the client system.
- the unique identification is recognized by the server system as belonging to the client system.
- At least one instruction is received from the server system in response to the request for the upgrade.
- the server system has knowledge of the software application installed on the client system.
- the at least one instruction directs the client system to collect application information about the software application installed on the client system.
- the server system has no knowledge whether most-updated upgrade packages available for the software application have been installed on the client system.
- the application information about the software application is sent to the server system.
- the server system performs a comparison between the application information about the software application and the most-updated upgrade package for the software application.
- the most-updated upgrade package for the software application is stored in a part database.
- the most- updated upgrade package for the software application is received by the client system automatically when the comparison indicates that the most-updated upgrade package has not been installed on the client system.
- Figure 1 is a network diagram illustrating one embodiment of components connected in a network that can be used with the method of the present invention.
- Figure 2 is a flow diagram illustrating one embodiment of an update process.
- Figure 3 is another flow diagram illustrating one embodiment of the update process.
- Figure 4 is an exemplary tool bar that can be used with one method of the present invention.
- Figure 5 is an exemplary diagram illustrating a relationship between a server connection point, a customer data base and a part data base.
- Figure 6 is an exemplary diagram illustrating a communication protocol between a client system and the server through the Internet network
- Figure 7 illustrates one embodiment of a computer-readable medium containing various sets of instructions, code sequences, configuration information, and other data used by a computer or other processing device.
- the present invention also relates to apparatus for performing the operations herein.
- This apparatus may be specially constructed for the required purposes, or it may comprise a general-purpose computer selectively activated or reconfigured by a computer program stored in the computer.
- a computer program may be stored in a computer readable storage medium, such as, but is not limited to, any type of disk including floppy disks, optical disks, CD-ROMs, and magnetic-optical disks, read-only memories (ROMs), random access memories (RAMs), EPROMs, EEPROMs, magnetic or optical cards, or any type of media suitable for storing electronic instructions, and each coupled to a computer system bus.
- the method disclosed in the present invention allows for better remote support of users of client systems in the network.
- a server provides update information to multiple client systems connected in a network. When necessary, the updates are retrieved from a central depository, sent to the appropriate client systems and automatically update the applications.
- the client systems are IBM-compatible personal computers running in the Window environment such as, for example, Windows 98, Windows 2000, etc.
- the server and the client systems are connected in a network such as, for example, the Internet.
- remote support can be efficiently performed to minimize the down time of the client systems.
- Each client system comprises of multiple installed software packages.
- the software packages may have been previously installed on the client system prior to delivery to a user.
- the software may include, for example, application software, device drivers, etc.
- FIG. 1 illustrates an exemplary embodiment of the update network.
- a server 105 maintains a client database 125 to keep track of the client systems 110, 115. For example, whenever a client system 110 or 115 communicates with the server 105, the server 105 already knows about the installed software on that client system 110, 115.
- the server 105 also maintains a part database 120 containing software patches and software updates to help keeping the client systems 110 and 115 up to date.
- the client database 125 allows the server 105 to know about the configuration of the client systems 110 and 115.
- the client database 125 and the part database 120 may be in the same database server or in separate database servers connected in the network 130. Alternatively, the client database 125 and the part database 120 may be in the same system as the server 105.
- the server 105 serves as a central point for receiving update requests from the client systems 110 and 115 and for retrieving information from the databases 125 and 120 to satisfy the update requests.
- FIG. 2 is a flow diagram 200 illustrating one embodiment of an update method.
- an update request is generated by the client system 110, 115 and sent to the server 105.
- the update is performed on a periodic basis, such as, for example, every 24 hours. Alternatively, the update may be performed at any time by the user sending an update request to the server 105 on the network.
- the server 105 knows each client system 110, 115 by a unique identification associated with the client system 110, 115.
- the server 105 accesses a client database 125 containing information about the client system 110, 115.
- the client database 125 may include information, such as, for example, installed software packages on the client system 110, 115, the operating system installed on the client system 110, 115, etc. However, what the server 105 may not know is whether these installed software packages are up to date. For example, the user of the client system 110, 115 may have changed the configuration parameters of the software packages, or the user may not have requested for an update for an extended length of time due to the client system 110, 115 not being connected to the network 130.
- the client system 110, 115 may need to do a self- check and send its current software configuration to the server 105.
- a self- check may be done by the server 105 directing the client system 110, 115 specifically what to check for and the information to be collected from the client system 110,115. This information is the sent to the server 105, as shown in block 210.
- the server 105 checks its part database 120 and determines the updates that the client system 110, 115 needs.
- the updates are sent from the server 105 to the client system 110, 115, as shown in block 215.
- the updates may be sent with instructions from the server 105 that tells the client system 110, 115what to do to have the updates installed, as shown in block 220.
- FIG. 3 is another flow diagram illustrating one embodiment of an update method 300.
- a utility program executed by the client system 110, 115 communicates with the server 105 for information to check on the client system 110, 115.
- the execution of this utility program may be initiated by the user or it may be automatic.
- the utility program is herein referred to as a patch checker.
- the patch checker initiates the request to have the applications verified for any necessary updates.
- the request is sent to the server 105 along with the unique identification number of the client system 110, 115.
- the server 105 uses the client identification number to check against the client database 125 for authentication.
- the database contains configuration information about the client system 110, 115.
- the server 105 retrieves the configuration information for the client system 110, 115, generates a script file and sends the script file to the client system 110, 115, as shown in block 305.
- the script file contains commands that tell the client system 110, 115 the functions to perform.
- the commands may direct the client system 110, 115 to perform self-check functions.
- the self-check functions may have the following parameters:
- the commands are executed by the client system 110, 115 to collect information pertinent to the applications currently installed on the client system 110, 115.
- the script file may contain a list of parts that the server 105 thinks the client system 110, 115 has and that the server 105 wants the client system 110, 115 to check.
- the parts may be the names of the applications and the server 105 may want the client system 110, 115 to collect the current version information about the applications.
- the user in order to keep the information in the client database 125 accurate, the user may not want to alter the configuration of the applications that are to be supported remotely by the server 105. Keeping the client system 110, 115 and the information in the client database 125 synchronized may help making the update process by the server 105 more efficient.
- the patch checker parses the server's commands to check the software parts on the client system 110, 115.
- the appropriate information about these software parts is collected.
- the version of each software part is collected and sent to the server 105, as shown in block 315.
- the server 105 uses the information collected from the client system 110, 115 and compares it with a part database 120. For example, the server 105 may check the version number collected from the client system 110, 115 with the version of the same software part in the part database 120. In one embodiment, the server 105 may want to get the most updated version distributed to the client system 110, 115.
- the patch checker asks the server 105 for the files associated with the updated versions of the software to download.
- the files are downloaded from the server 105 to the client system 110, 115 in block 325.
- each download file is associated with an uniform resource locator (URL).
- the server 105 replies to the update request by sending the patch URL.
- URL uniform resource locator
- the server 105 may send several down load files to the client system 110, 115.
- the download files may be stored in a predefined directory such as, for example, the download directory.
- Each download file is processed individually, as shown in block 330.
- the download files are received from the server 105 in a compressed format, such as, the zip format, and need to be uncompressed or expanded, as shown in block 335.
- Each download file is expanded into an executable program and multiple related data files.
- One of the data files is a text file or an instruction file containing a set of instructions or commands that can be parsed by the executable program to perform the update process, as shown in block 340.
- the instruction may be one of the following commands:
- the update process is completed.
- the user may be given an option of rebooting the client system 110, 115 to activate the updated version.
- the user may continue working with the currently installed version and reboot the client system 110, 115 at a later time.
- Figure 4 illustrates an exemplary tool bar that can be used with the present invention.
- the tool bar is a list of dynamic link libraries (DLL) and is always running. Additional functions can be added to the tool bar by adding DLL files.
- the patch checker can be added to the tool bar 400 by adding a patcher.dll to the tool bar 400, and a patch checker icon can be displayed. By selecting the patch checker icon, the user can initiate the update process at any time.
- the tool bar 400 is also used to display update related messages to the user.
- Figure 5 is an exemplary diagram illustrating a relationship between a connection point, a customer data base and a part data base.
- the server provides a connection point 505 that connects to a customer database 510.
- the customer database 510 maintains the state of every client system in the network.
- the state includes information concerning relevant hardware and software as currently installed on the client system. This information includes, for example, the versions of the installed software applications, the versions of the installed hardware drivers, etc.
- the connection point 505 is also connected to a part database 515.
- the part database 515 may contain the different versions of the application software, the DLLs, the hardware drivers, and any other software modules that may be installed on the client system.
- the server uses the part database 515 to keep the client system up to date.
- the client system when the client system is identified to have a hardware driver that is not current, the most up-to-date hardware driver is retrieved from the part database 515.
- a client part database is maintained in the client system.
- the client part database contains the versions of the software that are installed on the client system. As additional software is installed on the client system, the client part database is updated accordingly.
- the patch checker retrieves the version information from the client part database.
- FIG. 6 is an exemplary diagram illustrating a communication protocol between a client system 600 and a server 650 through the Internet network.
- the client system 600 has a message queue 605 to store messages that certain application 610, such as, for example, the patch checker (patcher.dll), wants to send to the server 650.
- the user selects the patch checker icon on the tool bar 400 displayed by the tool bar program 620 (dreambar.exe) to execute the patch checker 610.
- the message queue 605 is processed periodically, such as, for example, every thirty minutes, while the user is connected to the Internet 690.
- the messages from the patch checker (applications) 610 are stored in the message queue 605.
- the patch checker 610 connects to the server 650 through a message handler 615 (ConPoint.dll).
- the message handler 615 handles the messages generated by the patch checker 610 including, for example, the request for an update.
- the message handler 615 sends the message to the server 650.
- the message queue 605 is implemented as a text file located in a message queue directory.
- the server 650 is implemented with multiple Java servlets.
- a master servlet 655 (AnnexServlet) is used to route all the messages received from the client systems 600 to the other servlets 665, 670 on the server 650.
- Each of the servlets 660, 665, 670 handles different type of messages.
- the servlet tells the master servlet which type of messages the servlet 660, 665, 670 handles.
- the master servlet 655 may be used as the connection point on the server 650.
- Each of the servlets 660, 665, 670 may be used as a worker.
- the serverlet 660 is the patch worker handling the update messages from the patch checker 610.
- the patch worker 660 sends the script file to the patch checker 610.
- the script file is used by the patch checker 610 to check the client system 600.
- the patch worker 660 accesses the part database 665 to retrieve the necessary software versions for the client system 600.
- there may be other workers (servlets) on the server 650 such as, for example, a buildworker to add a new client system to the client database, a viewworker to view contents of the client database 680 and the part database 675, a dataworker to store data, and a messageworker to get the messages to be displayed on the tool bar 400.
- each client system 600 is associated with a unique identification number known to the server 650. As a new client system 600 is inserted into the network, the client database 680 is updated with the identification number of that new client system 600. Similarly, when the client system 600 is removed from the network, the client database 680 is updated accordingly.
- the server 650 generates a report listing all the identification number of those client systems 600 that have not communicated with the server 650 for over a predetermined length of time. The report can then be used to investigate status of these client systems.
- Figure 7 illustrates an embodiment of a computer-readable medium 700 containing various sets of instructions, code sequences, configuration information, and other data used by a computer or other processing device.
- the embodiment illustrated in Figure 7 is suitable for use with the software update method described above.
- the various information stored on medium 700 is used to perform various data processing operations.
- Computer-readable medium 700 is also referred to as a processor-readable medium.
- Computer- readable medium 700 can be any type of magnetic, optical, or electrical storage medium including a diskette, magnetic tape, CD-ROM, memory device, or other storage medium.
- Computer-readable medium 700 includes interface code 705 that controls the flow of information between various devices or components in the computer system.
- Interface code 705 may control the transfer of information within a device (e.g., between the processor and a memory device), or between an input/output port and a storage device. Additionally, interface code 705 may control the transfer of information from one device to another or from one network component to another.
- Computer-readable medium 700 also includes the patch checker program 710 that is used to request and receive software patches or updates from the server.
- Other codes stored on the computer-readable medium 700 may include the tool bar program 715 to display the patch checker icon, the message queue handler program 720 to receive the messages generated by the patch checker and send the messages to the server.
- the computer-readable medium 700 may also contain programs run on the server. These programs may include the patch worker 725 that communicates with the patch checker 710 from the server side, and the database access program 730 that allows the server to view the client database and the part database.
Abstract
Description
Claims
Priority Applications (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
AU2001261632A AU2001261632A1 (en) | 2000-05-25 | 2001-05-14 | Intelligent patch checker |
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
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US09/580,931 | 2000-05-25 | ||
US09/580,931 US6751794B1 (en) | 2000-05-25 | 2000-05-25 | Intelligent patch checker |
Publications (1)
Publication Number | Publication Date |
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WO2001090892A1 true WO2001090892A1 (en) | 2001-11-29 |
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ID=24323179
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
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PCT/US2001/015720 WO2001090892A1 (en) | 2000-05-25 | 2001-05-14 | Intelligent patch checker |
Country Status (3)
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US (5) | US6751794B1 (en) |
AU (1) | AU2001261632A1 (en) |
WO (1) | WO2001090892A1 (en) |
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US7853943B2 (en) | 2010-12-14 |
US20050193386A1 (en) | 2005-09-01 |
US8141071B2 (en) | 2012-03-20 |
AU2001261632A1 (en) | 2001-12-03 |
US8930937B2 (en) | 2015-01-06 |
US20120180037A1 (en) | 2012-07-12 |
US20050022177A1 (en) | 2005-01-27 |
US7171660B2 (en) | 2007-01-30 |
US6751794B1 (en) | 2004-06-15 |
US20070214215A1 (en) | 2007-09-13 |
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