WO2000031656A3 - A system, method and article of manufacture for effectively interacting with a network user - Google Patents

A system, method and article of manufacture for effectively interacting with a network user Download PDF

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Publication number
WO2000031656A3
WO2000031656A3 PCT/US1999/027222 US9927222W WO0031656A3 WO 2000031656 A3 WO2000031656 A3 WO 2000031656A3 US 9927222 W US9927222 W US 9927222W WO 0031656 A3 WO0031656 A3 WO 0031656A3
Authority
WO
WIPO (PCT)
Prior art keywords
user
information
history
utilized
agents
Prior art date
Application number
PCT/US1999/027222
Other languages
French (fr)
Other versions
WO2000031656A2 (en
Inventor
Chad Burkey
Sergei Lopatin
Lucian Hughes
Original Assignee
Andersen Consulting Llp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US09/196,482 external-priority patent/US6446076B1/en
Application filed by Andersen Consulting Llp filed Critical Andersen Consulting Llp
Priority to EP99960412A priority Critical patent/EP1138006A2/en
Priority to AU17302/00A priority patent/AU1730200A/en
Priority to CA002350314A priority patent/CA2350314C/en
Publication of WO2000031656A2 publication Critical patent/WO2000031656A2/en
Publication of WO2000031656A3 publication Critical patent/WO2000031656A3/en
Priority to HK02101921.0A priority patent/HK1040557A1/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90—Details of database functions independent of the retrieved data types
    • G06F16/95—Retrieval from the web
    • G06F16/957—Browsing optimisation, e.g. caching or content distillation

Abstract

A system is disclosed that facilitates a web-based active knowledge management system is utilized to facilitate an intelligent agent coordinator. The architecture facilitates delivery of information whenever and wherever a user requires the information in an appropriate format based on charateristics of the user at that instant. Personalization of information is also afforded by taking into account the history of user interactions with various applications and current real-time situations including 'who is the current user, where the user is currently, and when the user is logged onto the system.' A fast and scalable information prioritization subsystem is also utilized to incorporate intelligent agents coordinator opinion, user preferences, and history of user interactions. This processing removes much of the normal processing from an agent which allows the agents to be much more sophisticated and precise without compromising the system scalability. In addition, speech recognition and speech synthesis in combination with intelligent agent animated representation and tactile input provides for efficient, intuitive, and emotionally rewarding interaction with the system.
PCT/US1999/027222 1998-11-19 1999-11-16 A system, method and article of manufacture for effectively interacting with a network user WO2000031656A2 (en)

Priority Applications (4)

Application Number Priority Date Filing Date Title
EP99960412A EP1138006A2 (en) 1998-11-19 1999-11-16 A system, method and article of manufacture for effectively interacting with a network user
AU17302/00A AU1730200A (en) 1998-11-19 1999-11-16 A system, method and article of manufacture for effectively interacting with a network user
CA002350314A CA2350314C (en) 1998-11-19 1999-11-16 A system, method and article of manufacture for effectively interacting with a network user
HK02101921.0A HK1040557A1 (en) 1998-11-19 2002-03-13 A system, method and article of manufacture for effectively interacting with a network user

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US09/196,482 1998-11-19
US09/196,482 US6446076B1 (en) 1998-11-12 1998-11-19 Voice interactive web-based agent system responsive to a user location for prioritizing and formatting information

Publications (2)

Publication Number Publication Date
WO2000031656A2 WO2000031656A2 (en) 2000-06-02
WO2000031656A3 true WO2000031656A3 (en) 2000-10-19

Family

ID=22725585

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US1999/027222 WO2000031656A2 (en) 1998-11-19 1999-11-16 A system, method and article of manufacture for effectively interacting with a network user

Country Status (6)

Country Link
EP (1) EP1138006A2 (en)
AU (1) AU1730200A (en)
CA (1) CA2350314C (en)
HK (1) HK1040557A1 (en)
TW (1) TW486638B (en)
WO (1) WO2000031656A2 (en)

Families Citing this family (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP4390402B2 (en) * 2001-03-29 2009-12-24 富士通株式会社 Knowledge information management method, knowledge information utilization method, and knowledge information management device
DE10239172A1 (en) * 2002-08-21 2004-03-04 Deutsche Telekom Ag Procedure for voice-controlled access to information with regard to content-related relationships
US20050138574A1 (en) * 2003-12-17 2005-06-23 Jyh-Han Lin Interactive icon
GB2446618B (en) * 2007-02-19 2009-12-23 Motorola Inc Method and apparatus for personalisation of applications
KR101593993B1 (en) 2009-08-10 2016-02-26 삼성전자주식회사 Apparatus and method of data communication among web applications
IL229370A (en) 2013-11-11 2015-01-29 Mera Software Services Inc Interface apparatus and method for providing interaction of a user with network entities
US9396437B2 (en) 2013-11-11 2016-07-19 Mera Software Services, Inc. Interface apparatus and method for providing interaction of a user with network entities
US10606345B1 (en) 2018-09-25 2020-03-31 XRSpace CO., LTD. Reality interactive responding system and reality interactive responding method

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1997041673A2 (en) * 1996-04-26 1997-11-06 Freedom Of Information, Inc. Computer network and method for determining user behaviour
WO1998003907A2 (en) * 1996-07-19 1998-01-29 Microsoft Corporation Intelligent user assistance facility
WO1998021872A1 (en) * 1996-11-14 1998-05-22 Vois Corporation System and method for providing and using universally accessible voice and speech data files
WO1998035469A2 (en) * 1997-01-23 1998-08-13 The Sabre Group, Inc. Information aggregation and synthesization system
WO1998040832A2 (en) * 1997-03-14 1998-09-17 Firefly Network, Inc. Method and apparatus for efficiently recommending items using automated collaborative filtering and feature-guided automated collaborative filtering

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1997041673A2 (en) * 1996-04-26 1997-11-06 Freedom Of Information, Inc. Computer network and method for determining user behaviour
WO1998003907A2 (en) * 1996-07-19 1998-01-29 Microsoft Corporation Intelligent user assistance facility
WO1998021872A1 (en) * 1996-11-14 1998-05-22 Vois Corporation System and method for providing and using universally accessible voice and speech data files
WO1998035469A2 (en) * 1997-01-23 1998-08-13 The Sabre Group, Inc. Information aggregation and synthesization system
WO1998040832A2 (en) * 1997-03-14 1998-09-17 Firefly Network, Inc. Method and apparatus for efficiently recommending items using automated collaborative filtering and feature-guided automated collaborative filtering

Also Published As

Publication number Publication date
CA2350314A1 (en) 2000-06-02
WO2000031656A2 (en) 2000-06-02
TW486638B (en) 2002-05-11
EP1138006A2 (en) 2001-10-04
AU1730200A (en) 2000-06-13
CA2350314C (en) 2010-01-19
HK1040557A1 (en) 2002-06-14

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