WO1998027754A3 - A method and apparatus for routing calls based on call success history - Google Patents

A method and apparatus for routing calls based on call success history Download PDF

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Publication number
WO1998027754A3
WO1998027754A3 PCT/US1997/022890 US9722890W WO9827754A3 WO 1998027754 A3 WO1998027754 A3 WO 1998027754A3 US 9722890 W US9722890 W US 9722890W WO 9827754 A3 WO9827754 A3 WO 9827754A3
Authority
WO
WIPO (PCT)
Prior art keywords
call
routing
routed
destination
destinations
Prior art date
Application number
PCT/US1997/022890
Other languages
French (fr)
Other versions
WO1998027754A2 (en
Inventor
Scott C Holt
Original Assignee
Bellsouth Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Bellsouth Corp filed Critical Bellsouth Corp
Priority to AU56996/98A priority Critical patent/AU5699698A/en
Publication of WO1998027754A2 publication Critical patent/WO1998027754A2/en
Publication of WO1998027754A3 publication Critical patent/WO1998027754A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/64—Distributing or queueing
    • H04Q3/66—Traffic distributors
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/0029—Provisions for intelligent networking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13091—CLI, identification of calling line
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13097—Numbering, addressing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13098—Mobile subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13103—Memory
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13141—Hunting for free outlet, circuit or channel
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13256—Call screening
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13274—Call rejection, call barring
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13377—Recorded announcement

Abstract

A method and apparatus for routing calls for a subscriber based on the probability of call completion for a set of routing destinations. The present invention operates to route calls to destinations in a routing list, maintain a success indicator for each routing attempt, ant route calls based on the success indicator. When a call is received, the routing list is sorted according to a call completion probability indicator associated with each destination. Destinations will be selected in accordance to the sorted order (325), and the call will be routed to that destination (350). If the routed call is not answered (355), the next destination will be extracted from the list and the call will be routed thereto (350). If the call is answered (355), an identification announcement is provided to the answering party (360), and processing will wait until disposition information is received (365). If the disposition information indicates that the call is accepted by the answering party, the call completion probability indicator will be updated and the call will be established (375). If the disposition information indicates that the call is rejected by the answering party, the call will be routed to a default destination and the call completion probability indicator will be updated (380). If the call is neither accepted nor rejected, the next destination will be extracted from the routing list and the call will be routed thereto (350).
PCT/US1997/022890 1996-12-17 1997-12-12 A method and apparatus for routing calls based on call success history WO1998027754A2 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU56996/98A AU5699698A (en) 1996-12-17 1997-12-12 A method and apparatus for routing calls based on call success history

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US08/768,126 1996-12-17
US08/768,126 US5896448A (en) 1996-12-17 1996-12-17 Method and apparatus for routing calls based on call success history

Publications (2)

Publication Number Publication Date
WO1998027754A2 WO1998027754A2 (en) 1998-06-25
WO1998027754A3 true WO1998027754A3 (en) 1998-09-03

Family

ID=25081603

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US1997/022890 WO1998027754A2 (en) 1996-12-17 1997-12-12 A method and apparatus for routing calls based on call success history

Country Status (3)

Country Link
US (1) US5896448A (en)
AU (1) AU5699698A (en)
WO (1) WO1998027754A2 (en)

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US8838082B2 (en) 2008-11-26 2014-09-16 Ringcentral, Inc. Centralized status server for call management of location-aware mobile devices
US9036499B2 (en) 1996-10-31 2015-05-19 Patentmarks Communications, Llc Multi-protocol telecommunications routing optimization

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US7082192B2 (en) * 2002-11-07 2006-07-25 International Business Machines Corporation Locale based call forwarding
US20040174975A1 (en) * 2003-03-05 2004-09-09 Nortel Networks Limited Common call routing for multiple telephony devices
US7035390B2 (en) * 2003-03-07 2006-04-25 Nortel Networks Limited User controlled call routing for multiple telephony devices
US6978003B1 (en) * 2003-05-22 2005-12-20 Nortel Networks Limited Adaptive call routing for multiple telephony terminals
US7636314B1 (en) * 2003-06-13 2009-12-22 Sprint Communications Company L.P. System and method for routing incoming modem calls for dial up internet access
US20040264677A1 (en) * 2003-06-30 2004-12-30 Horvitz Eric J. Ideal transfer of call handling from automated systems to human operators based on forecasts of automation efficacy and operator load
US20050047575A1 (en) * 2003-08-29 2005-03-03 Stephen Parker Secure valet telephone system
CA2483123A1 (en) * 2003-09-30 2005-03-30 At&T Corp. Enhanced call notification service
JP4410030B2 (en) * 2004-05-26 2010-02-03 テックファーム株式会社 Mail distribution apparatus, program, and mail transmission method capable of shortening average waiting time until mail transmission is completed
US8660527B2 (en) * 2005-02-17 2014-02-25 Qualcomm Incorporated Control of data call origination based on prior origination attempts
US20070180042A1 (en) * 2006-02-02 2007-08-02 Benco David S User configurable automatic voice message prioritization
US7835511B1 (en) * 2006-02-07 2010-11-16 Sprint Communications Company L.P. Incoming telephone call distribution system and method
US8792118B2 (en) * 2007-09-26 2014-07-29 Ringcentral Inc. User interfaces and methods to provision electronic facsimiles
US20090086278A1 (en) * 2007-09-27 2009-04-02 Ringcentral, Inc. Electronic facsimile delivery systems and methods
US8670545B2 (en) 2007-09-28 2014-03-11 Ringcentral, Inc. Inbound call identification and management
US8275110B2 (en) 2007-09-28 2012-09-25 Ringcentral, Inc. Active call filtering, screening and dispatching
US8600391B2 (en) * 2008-11-24 2013-12-03 Ringcentral, Inc. Call management for location-aware mobile devices
EP2206327B1 (en) * 2007-10-02 2012-05-23 Ascendent Telecommunications, Inc. Method, apparatus and system for intelligent call routing
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US9036499B2 (en) 1996-10-31 2015-05-19 Patentmarks Communications, Llc Multi-protocol telecommunications routing optimization
US8838082B2 (en) 2008-11-26 2014-09-16 Ringcentral, Inc. Centralized status server for call management of location-aware mobile devices

Also Published As

Publication number Publication date
US5896448A (en) 1999-04-20
AU5699698A (en) 1998-07-15
WO1998027754A2 (en) 1998-06-25

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