WO1997049251A1 - Integrated voice, facsimile and electronic mail messaging system - Google Patents
Integrated voice, facsimile and electronic mail messaging system Download PDFInfo
- Publication number
- WO1997049251A1 WO1997049251A1 PCT/US1997/010441 US9710441W WO9749251A1 WO 1997049251 A1 WO1997049251 A1 WO 1997049251A1 US 9710441 W US9710441 W US 9710441W WO 9749251 A1 WO9749251 A1 WO 9749251A1
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- Prior art keywords
- messages
- message
- fax
- electronic mail
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Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/06—Message adaptation to terminal or network requirements
- H04L51/066—Format adaptation, e.g. format conversion or compression
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/21—Monitoring or handling of messages
- H04L51/214—Monitoring or handling of messages using selective forwarding
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/21—Monitoring or handling of messages
- H04L51/224—Monitoring or handling of messages providing notification on incoming messages, e.g. pushed notifications of received messages
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/56—Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
- H04M3/5307—Centralised arrangements for recording incoming messages, i.e. mailbox systems for recording messages comprising any combination of audio and non-audio components
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N1/00—Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
- H04N1/00127—Connection or combination of a still picture apparatus with another apparatus, e.g. for storage, processing or transmission of still picture signals or of information associated with a still picture
- H04N1/00204—Connection or combination of a still picture apparatus with another apparatus, e.g. for storage, processing or transmission of still picture signals or of information associated with a still picture with a digital computer or a digital computer system, e.g. an internet server
- H04N1/00209—Transmitting or receiving image data, e.g. facsimile data, via a computer, e.g. using e-mail, a computer network, the internet, I-fax
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N1/00—Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
- H04N1/32—Circuits or arrangements for control or supervision between transmitter and receiver or between image input and image output device, e.g. between a still-image camera and its memory or between a still-image camera and a printer device
- H04N1/32358—Circuits or arrangements for control or supervision between transmitter and receiver or between image input and image output device, e.g. between a still-image camera and its memory or between a still-image camera and a printer device using picture signal storage, e.g. at transmitter
- H04N1/324—Circuits or arrangements for control or supervision between transmitter and receiver or between image input and image output device, e.g. between a still-image camera and its memory or between a still-image camera and a printer device using picture signal storage, e.g. at transmitter intermediate the transmitter and receiver terminals, e.g. at an exchange
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N1/00—Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
- H04N1/32—Circuits or arrangements for control or supervision between transmitter and receiver or between image input and image output device, e.g. between a still-image camera and its memory or between a still-image camera and a printer device
- H04N1/32358—Circuits or arrangements for control or supervision between transmitter and receiver or between image input and image output device, e.g. between a still-image camera and its memory or between a still-image camera and a printer device using picture signal storage, e.g. at transmitter
- H04N1/324—Circuits or arrangements for control or supervision between transmitter and receiver or between image input and image output device, e.g. between a still-image camera and its memory or between a still-image camera and a printer device using picture signal storage, e.g. at transmitter intermediate the transmitter and receiver terminals, e.g. at an exchange
- H04N1/32406—Circuits or arrangements for control or supervision between transmitter and receiver or between image input and image output device, e.g. between a still-image camera and its memory or between a still-image camera and a printer device using picture signal storage, e.g. at transmitter intermediate the transmitter and receiver terminals, e.g. at an exchange in connection with routing or relaying, e.g. using a fax-server or a store-and-forward facility
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N1/00—Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
- H04N1/32—Circuits or arrangements for control or supervision between transmitter and receiver or between image input and image output device, e.g. between a still-image camera and its memory or between a still-image camera and a printer device
- H04N1/32358—Circuits or arrangements for control or supervision between transmitter and receiver or between image input and image output device, e.g. between a still-image camera and its memory or between a still-image camera and a printer device using picture signal storage, e.g. at transmitter
- H04N1/324—Circuits or arrangements for control or supervision between transmitter and receiver or between image input and image output device, e.g. between a still-image camera and its memory or between a still-image camera and a printer device using picture signal storage, e.g. at transmitter intermediate the transmitter and receiver terminals, e.g. at an exchange
- H04N1/32406—Circuits or arrangements for control or supervision between transmitter and receiver or between image input and image output device, e.g. between a still-image camera and its memory or between a still-image camera and a printer device using picture signal storage, e.g. at transmitter intermediate the transmitter and receiver terminals, e.g. at an exchange in connection with routing or relaying, e.g. using a fax-server or a store-and-forward facility
- H04N1/32411—Handling instructions for routing or relaying
- H04N1/32416—Storage of instructions or retrieval of prestored instructions
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N1/00—Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
- H04N1/32—Circuits or arrangements for control or supervision between transmitter and receiver or between image input and image output device, e.g. between a still-image camera and its memory or between a still-image camera and a printer device
- H04N1/32358—Circuits or arrangements for control or supervision between transmitter and receiver or between image input and image output device, e.g. between a still-image camera and its memory or between a still-image camera and a printer device using picture signal storage, e.g. at transmitter
- H04N1/324—Circuits or arrangements for control or supervision between transmitter and receiver or between image input and image output device, e.g. between a still-image camera and its memory or between a still-image camera and a printer device using picture signal storage, e.g. at transmitter intermediate the transmitter and receiver terminals, e.g. at an exchange
- H04N1/32432—Circuits or arrangements for control or supervision between transmitter and receiver or between image input and image output device, e.g. between a still-image camera and its memory or between a still-image camera and a printer device using picture signal storage, e.g. at transmitter intermediate the transmitter and receiver terminals, e.g. at an exchange in a particular memory file for retrieval by the user, e.g. in a facsimile mailbox
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/45—Aspects of automatic or semi-automatic exchanges related to voicemail messaging
- H04M2203/4509—Unified messaging with single point of access to voicemail and other mail or messaging systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N1/00—Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
- H04N1/32—Circuits or arrangements for control or supervision between transmitter and receiver or between image input and image output device, e.g. between a still-image camera and its memory or between a still-image camera and a printer device
- H04N1/34—Circuits or arrangements for control or supervision between transmitter and receiver or between image input and image output device, e.g. between a still-image camera and its memory or between a still-image camera and a printer device for coin-freed systems ; Pay systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N2201/00—Indexing scheme relating to scanning, transmission or reproduction of documents or the like, and to details thereof
- H04N2201/0008—Connection or combination of a still picture apparatus with another apparatus
- H04N2201/0065—Converting image data to a format usable by the connected apparatus or vice versa
- H04N2201/0067—Converting to still picture data
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N2201/00—Indexing scheme relating to scanning, transmission or reproduction of documents or the like, and to details thereof
- H04N2201/0008—Connection or combination of a still picture apparatus with another apparatus
- H04N2201/0065—Converting image data to a format usable by the connected apparatus or vice versa
- H04N2201/0068—Converting from still picture data
Definitions
- the present invention relates generally to communication technologies such as
- present invention relates to systems for seamlessly integrating communications to facilitate
- communication modes e.g., telephone, computer
- communication media e.g., e-mail
- voice mail, fax mail available today allows individuals to choose one appropriate for the
- the sales representative may choose to send e-
- message senders today may select from a variety of communication media
- the message receiver is required to use a computer to retrieve the e-mail message.
- a computer In the voice mail example, it may the case that, on the particular day the voice mail
- the intended receiver may have access to a
- the message receiver may be unable to retrieve the message
- the message receiver has access to a telephone, a computer, or some combination thereof.
- the receiver may prefer using one device over the others. For example, the receiver may prefer using one device over the others.
- the receiver may spend most of his working day on a computer and may therefore,
- Senders and receivers may be required to select a
- receiver may risk missing the sender's communication because the message may not be
- TTS Text-To- Speech
- Messages in differing media e.g., e-mail, voice
- the present invention addresses the limitations in current communications technology that require receivers to retrieve messages in accordance with a predetermined
- the present invention is a seamlessly integrated communications system that combines e-
- the universal mailbox supports cross-
- medium — may be retrieved by a message receiver using a single access device or
- a message receiver for example, to be paged when a new e-mail message arrives or to
- message receiver for example, to send a voice mail message in response to an e-mail message, send an e-mail message in response to a voice mail message, send a fax in response to an e-mail message, etc.
- the universal mailbox serves as a single access point for communication media such as
- receivers may listen to voice mail messages, redirect fax mail to a fax
- E-mail messages are automatically reformatted or
- users may playback voice mail
- the present invention also provides an alternative platform from which to deliver
- the present invention offers a variety of features to both “senders” and “receivers” of
- Senders are users who address communications to the universal mailbox. Senders
- a particular communication mode e.g., telephone, computer/modem
- messages are routed to and stored in a mailbox (i.e., message repository) compatible
- a mailbox i.e., message repository
- a telephone may be stored in a voice mailbox. Messages sent via a computer and modem may
- Receivers are owners of the universal mailbox and are the users to which the
- universal mailbox serves as a single message repository from which the receiver may retrieve
- message receiver indicates a preferred communication medium by selecting options that
- a receiver may, by selecting certain options, define a rule to request
- a receiver may, by selecting certain options,
- Receivers and senders may also select options for defining rules
- messages may be stored in
- the receiver selects filter and
- receiver's rules are applied so all forwarding and conversion of messages (if necessary) may
- notification rules if defined, are applied so the
- receiver may be alerted to the incoming messages. The receiver then uses the appropriate
- communication mode e.g., telephone, computer
- a receiver may dial into a voice mailbox with a standard telephone and listen to
- voice mail messages redirect fax mail to a local fax machine, or "listen" to e-mail messages
- a user may dial into an e-mail mailbox with a computer
- Figure 1 is a system organization diagram of the primary components for a preferred embodiment
- Figure 2 is a diagrammatic representation of the functionality of the present invention
- Figure 3 is a data flow diagram for a preferred embodiment of the present invention.
- Figure 4 is a block diagram of the primary components for a telephone access
- Figure 5 is a block diagram illustrating a preferred method for replying via the
- Figure 6 is a flow diagram for the voice mail filter and forward options of the present
- Figure 7 is a flow diagram for the fax mail filter and forward options of the present
- Figure 8 is a flow diagram for the electronic mail filter and forward options of the
- Figure 9 is a flow diagram for the live operator assistance filter and forward options of
- Figure 10 is a diagrammatic representation of the voice mail telephone dial-in access
- Figure 1 1 is a diagrammatic representation of the fax mail telephone dial-in access
- Figure 12 is a diagrammatic representation of the electronic mail telephone dial-in access user options for a preferred embodiment of the present invention.
- Figure 13 is a diagrammatic representation of the voice mail computer dial-in access
- Figure 14 is a diagrammatic representation of the fax mail computer dial-in access
- FIG. 15 is a diagrammatic representation of the electronic mail telephone dial-in
- Figure 16 is a diagrammatic representation of a common message format for a
- Figure 17 is a flowchart for the telephone access service call flow for a preferred
- the present invention is a sophisticated computer system that facilitates
- the system is comprised of a collection of application programs and services hosted on
- each service provider may be any service provider that provides functionality of the present invention.
- each service provider may be any service provider that provides functionality of the present invention. Using this arrangement, each service provider may be any service provider.
- Service Provider provider of access to a universal mailbox in accordance with a particular communication mode (e.g., telephone access, computer access).
- a single service provider may support more than one communication mode or several service providers may support a single communication mode.
- FIG. 1 a system organization diagram for a preferred embodiment of
- the universal mailbox of the present invention may actually be comprised of more than one message repository 10, 12. Inbound messages in accordance with the present invention
- reformatting/conversion operations may be performed when a receiver retrieves messages.
- Communications with each message repository may be facilitated by message servers that
- the message servers may apply a
- Sender rules may be applied by the message servers to
- the servers and associated message repositories function as message gateways so that users may access messages in different communication media using
- Each mailbox shown in Figure 1 (10, 12) may serve as a repository for a receiver's
- the message repository may be implemented as a database from which messages may be retrieved. Access to and
- a dedicated communication link 18 may be established between the repositories 10, 12
- the receiver's preferences are associated with the receiver's preferences.
- the receiver's preferences are associated with the receiver's preferences.
- dedicated communication link is a X.25 link between network nodes belonging to the
- Message repositories may hold both inbound and outbound
- Different service providers 14, 16 may facilitate access to message repositories of the
- CompuServe Information Service may provide access to a
- the computer may be equipped with connection software that has a graphical user interface, such as the
- WinCIM CompuServe Information Manager for Windows
- connection software is
- connection software is also, preferably, equipped with a fax viewer so the user may view fax mail messages.
- message senders and receivers may choose the user
- Each service provider or access service may install and maintain servers 26, 28, 30,, and
- network nodes and other devices (e.g., switches) configured in accordance with known protocols
- a communication mode such as a computer 20 or a telephone 24
- Network Nodes 26, 30 that manage network traffic between
- Communications between a message sender and a message receiver may be
- a message sender 20 is accomplished in accordance with the present invention as follows.
- a message sender 20 is accomplished in accordance with the present invention as follows.
- send an e-mail message to a message receiver 24 may establish a connection 22. via a
- Network Node 26 with an information service 14 such as the CompuServe Information
- messages may be sent through other third party sources or services
- the message sender 34 composes the message on the computer 20, supplies an identifier for the message receiver (such as a
- the e-mail message may be routed by the Network
- Node 26 to a Communications Server 28 of the information service which, based on known
- the e-mail message may then
- the original e-mail message may be translated by the Communications Server 32 using a text-to-speech translation process.
- the message sender 34 chose to
- message receiver 34 is able to access the message using a different communication mode (i.e.,
- the present invention allows the message receiver to
- the message receiver 36 may also be a message sender and the message sender 34
- the message may be a message receiver.
- the message may be a message receiver.
- the message may be a message receiver. To send a voice mail message to a message receiver, the message
- sender 36 may access the telecommunications network 34 of the telephone access service 16
- voice mail message may be routed by the Network Node 30 to a Communications Server 32
- the telephone access service 16 which, based on known preferences of the message receiver 34, makes arrangements to forward the voice mail message (e.g., via e-mail
- the e-mail message and associated voice mail message in the audio file may then be stored in
- the message receiver may
- mail messages may also be forwarded in a similar manner from the telephone access service
- connection software the fax viewer capabilities of the connection software.
- a user may check e-mail, voice mail, and fax mail messages, review long distance charges on-line, and select options to set up rules for filtering and forwarding of information
- Inbound e-mail messages are first processed by a computer access service
- rules may be applied to messages so they
- the telephone access service's system preferably, supports receiving, playing, saving, deleting, faxing, and replying to e-mail messages.
- the telephone access service's system preferably, supports receiving, playing, saving, deleting, faxing, and replying to e-mail messages.
- the functionality may be provided by several nodes.
- telephone access service's internal network may be part of a local area network as supported
- Novell's Netware 72 by a commercially available networking package such as Novell's Netware 72.
- Novell's Netware 72 a commercially available networking package such as Novell's Netware 72.
- one node 60 serves as an e-mail gateway to the computer access
- This e-mail gateway node 60 handles the downloading of sign-up requests
- the e-mail gateway node handles only e-mail and is not responsible for
- the e-mail gateway node repeatedly checks the mailbox account (e.g.,
- server e.g., E-mail
- E-mail server 62 is dedicated to the storage and retrieval of e-mail messages.
- the e-mail gateway node receives a new e-mail message, it notifies another network
- This network management node 64 may, in turn,
- the e-mail gateway node handles low-level e-mail transmission details while telephone calls are
- TTSNode and Telnode dedicated nodes
- Telnode Telnode
- one node e.g., TSSNode 66 is
- node 66 plays, saves, deletes, notifies, faxes, and creates e-mail replies.
- calls may
- a call processing node e.g., Telnode
- Telnode a call processing node
- the call may be transferred to the e-mail functionality node 66.
- the call may be transferred back to the call
- processing node 68 when the caller presses a button (e.g., *).
- a button e.g., *
- inbound e-mail In accordance with the preferred embodiment of the present invention, inbound e-mail
- the e-mail gateway node e.g., CompuServe Node 60, which uses the dedicated
- the message receiver 76 may respond as follows.
- receiver 76 calls the telephone access service (e.g., Premiere) 16 access number. The call is
- a switch 70 and call processing node (e.g., Telnode) 68 as follows.
- the e-mail gateway 76 enters an authorization code and a personal identification number.
- the e-mail gateway 76 enters an authorization code and a personal identification number.
- node is searched to determine whether there are new e-mail messages in the caller's account.
- the caller has a message and is given the option of retrieving it by pressing a
- buttons e.g., * 1
- the call is transferred
- the caller presses a button (e.g., 1) to hear the new e-mail message.
- a button e.g., 1
- node 66 performs the necessary conversion and plays the e-mail message which is actually
- the caller may reply by pressing
- buttons e.g., *
- Message management options available to them. By selecting from among the available options, a set of rules to be applied to a sender or receiver's messages may be defined. Message management options are
- a sender may select a mode by which a message may be sent — for example, a
- the options allow message receivers to select the communication medium by
- a rule for cross-media messaging may be defined so that all of a message
- receiver's incoming messages are forwarded, converted if necessary, and stored in a single
- message receivers may respond to a message using a different
- a message receiver may respond to voice mail using e-mail, respond
- Inbound message options also allow a receiver (1) to be notified immediately of an
- inbound message and/or to redirect a message to an alternate device/address (i.e., perform an immediate action in response to the arrival of the message — immediate filter and forward
- Store and forward options provide the receiver with different ways, upon dialing in with a
- the receiver may be configured to:
- notified of an incoming message as messages (or portions of messages) may be immediately
- Notifications may include cross-media notifications in which a
- receiver may be notified using a communication medium that is different than the original
- a page may be sent to an
- e-mail message may be sent in response to the arrival of a voice mail message.
- the filtering rules (in accordance with the filtering options selected by the receiver) applied to the message
- the alternate target device/address e.g., pager, e-mail account,
- the receiver When a voice mail message is received, the receiver has several forwarding options
- a receiver may choose to use several of these rules for one inbound voice
- a receiver may wish to be notified via a pager and have the voice mail
- a copy of the fax mail message may or may not be left at the telephone access message repository.
- a receiver may choose to use several of these rules for one inbound fax
- a receiver may wish to be notified via a pager and have the fax mail
- the receiver when an e-mail message is received, the receiver has several immediate filter and forward options based on who sent the message (as determined by the
- Additional rules include keyword searches on subjects and
- a receiver may choose to use several of these rules for one inbound e-mail
- a receiver may wish to be notified via a pager and have the e-mail
- the receiver has several immediate filter and forward options:
- the receiver When a live call is on hold, the receiver has several options to be connected with the
- a message may be sent to a pager and the receiver calls back in to join the live call.
- a call may be made to a cellular telephone and/or a landline telephone. If the receiver answers, he or she is patched into call on hold.
- a receiver may also perform immediate filtering and forwarding of messages.
- messages may be stored in either or both of two message repositories: the computer access
- the options available for reviewing and forwarding messages differ based on the communication mode used to retrieve the messages and the communication medium.
- receivers may store the messages stored in the telephone access message repository.
- the new receiver may listen to the voice mail message using connection software that supports an audio protocol such as "xing. "
- the message is delivered to the originating fax machine and/or the fax machine that delivered the message.
- the sender's voice number is dialed automatically and a response to the fax mail message may be delivered personally or to the sender's voice mail system.
- buttons e.g., * 1
- a response may be created by sending a voice file (e.g., as formatted in accordance with the xing protocol) or by selecting a prerecorded message. The message is delivered to the originating e-mail address.
- buttons e.g., *2
- the sender's voice number is dialed automatically and a response to the e-mail message may be delivered personally or to the sender's voice mail system.
- the voice mail message may be heard using connection software that supports an audio protocol such as xing.
- Other options may be made at the computer access service interface, but performed at the telephone access message repository. For example, if a user wants to forward a voice
- this instruction may be delivered back to the telephone access service provider which
- the fax mail message may be viewed using connection software with a fax viewer.
- the text message may be delivered to the originating fax machine and/or the fax machine that delivered the message.
- this instruction may be delivered back to the
- this instruction may be delivered back to the telephone access service which then transfers the e-mail message to the appropriate address.
- immediate filter and forward as
- the options are used to establish rules to be applied to inbound and outbound
- a sender is chosen from an on-line
- inbound communication For example, if a voice mail message is received from John Smith (the sender), the receiver defines specific voice forwarding options for John Smith. If a fax message is received from John Smith (the sender), the receiver defines specific voice forwarding options for John Smith. If a fax is received from John Smith (the sender), the receiver defines specific voice forwarding options for John Smith. If a fax is received from John Smith (the sender), the receiver defines specific voice forwarding options for John Smith. If a fax
- the receiver may also set options to define rules for receiving notification of incoming messages.
- the final step is to download the rules to the telephone access service so voice and fax
- filtering and forwarding preferences may be applied as communications are received at the
- the telephone access rules database is
- the message may have an envelope 50 and a body 54.
- the envelope 50 may have a message header that includes several lines of text 60 identifying the service provider to which the
- the message may be forwarded and other information regarding the source of the message.
- body of the message 54 includes the message header 56 and message text 58 of the original
- the message header 56 of the body 54 identifies the original message receiver and
- the common message format facilitates the exchange of messages in accordance with
- the common format is based on known e-mail formats so that messages may be
- the telephone access service may accept all types of messages,
- the computer access service to be a service from which e-mail messages also may be
- Voice mail messages that originate at the telephone access service may be
- connection software to retrieve e-mail messages including those e-mail messages associated with audio files.
- the connection software which is equipped with an audio file
- player may then, at the user's request, play the voice mail message for the computer user.
- the receiving service provider e.g., Premiere
- the originating service provider e.g.,
- CompuServe so that it may be processed in accordance with the present invention.
- the receiving service provider may apply filter/forward rules according to the
- receiver may use the telephone to "listen" to the e-mail message.) Using this scheme,
- the common message format also facilitates the distribution of cross-media
- Notification or paging messages may be nearly identical to the original
- a copy recipient i.e., a recipient of a copy of
- the original message's recipient may be changed to indicate that the recipient is
- the message may remain the same.
- the present invention may be any type of communications.
- the present invention may be any type of communications.
- receiver may define filter and forward rules to be applied to headline, financial, sports, and
- the news information may be formatted
- the caller is presented with a menu of options for
- Menus may be nested so
- the present invention integrates communications by combining e-mail, voice mail,
- the universal mailbox allows users to access their messages in two ways.
- messages senders senders
- message receivers may use a first medium for sending messages while message receivers may use a second
- Senders may also select options to define rules to be applied to inbound messages.
- Senders may also select options to define rules to be applied to
Abstract
Description
Claims
Priority Applications (4)
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EP97930053A EP0906703A4 (en) | 1996-06-18 | 1997-06-18 | Integrated voice, facsimile and electronic mail messaging system |
CA002258819A CA2258819C (en) | 1996-06-18 | 1997-06-18 | Integrated voice, facsimile and electronic mail messaging system |
JP50322798A JP3786708B2 (en) | 1996-06-18 | 1997-06-18 | Voice, facsimile and e-mail integrated message system |
AU33973/97A AU725370C (en) | 1996-06-18 | 1997-06-18 | Integrated voice, facsimile and electronic mail messaging system |
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Application Number | Priority Date | Filing Date | Title |
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US66556496A | 1996-06-18 | 1996-06-18 | |
US08/665,564 | 1996-06-18 |
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WO1997049251A1 true WO1997049251A1 (en) | 1997-12-24 |
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PCT/US1997/010441 WO1997049251A1 (en) | 1996-06-18 | 1997-06-18 | Integrated voice, facsimile and electronic mail messaging system |
Country Status (5)
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US (3) | US6633630B1 (en) |
EP (1) | EP0906703A4 (en) |
JP (1) | JP3786708B2 (en) |
AU (1) | AU725370C (en) |
WO (1) | WO1997049251A1 (en) |
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Also Published As
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JP2000514257A (en) | 2000-10-24 |
JP3786708B2 (en) | 2006-06-14 |
EP0906703A1 (en) | 1999-04-07 |
US6633630B1 (en) | 2003-10-14 |
AU725370B2 (en) | 2000-10-12 |
AU3397397A (en) | 1998-01-07 |
AU725370C (en) | 2003-01-02 |
EP0906703A4 (en) | 2000-03-15 |
US20040005040A1 (en) | 2004-01-08 |
US7212617B2 (en) | 2007-05-01 |
US8611512B2 (en) | 2013-12-17 |
US20070177717A1 (en) | 2007-08-02 |
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