US7444375B2 - Interactive voice and text message system - Google Patents
Interactive voice and text message system Download PDFInfo
- Publication number
- US7444375B2 US7444375B2 US09/884,531 US88453101A US7444375B2 US 7444375 B2 US7444375 B2 US 7444375B2 US 88453101 A US88453101 A US 88453101A US 7444375 B2 US7444375 B2 US 7444375B2
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- Prior art keywords
- message
- electronic device
- portable electronic
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/06—Message adaptation to terminal or network requirements
- H04L51/066—Format adaptation, e.g. format conversion or compression
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
- H04M3/5307—Centralised arrangements for recording incoming messages, i.e. mailbox systems for recording messages comprising any combination of audio and non-audio components
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/45—Aspects of automatic or semi-automatic exchanges related to voicemail messaging
- H04M2203/4536—Voicemail combined with text-based messaging
Definitions
- the present invention relates to the field of electronic communication, and more particularly to an electronic communication system between an office-based device and a portable device that enables a user of either device to receive text or voice messaging.
- Electronic communications are becoming more popular than ever, due in part to the increased variety and capability of portable electronic devices, e.g. cellular telephones, palm devices (PDA's), pagers, and laptop computers.
- a laptop computer can access the Internet, providing it has a modem or other telephone line-access device built in or connected to it.
- a recent advance in portable electronic devices allows access to the Internet through a modified cellular telephone. With such a telephone, textual electronic messages can be received and displayed on the telephone's screen, although only a few lines at a time.
- a recipient of a message received through an Internet-capable telephone could reply by either of two somewhat deficient methods.
- a first method of response was simply to place a conventional telephone call to the originator of the email message. This method has the problem of requiring the recipient of the email message to have, or be given, the telephone number of its originator, which is not always possible. The originator would then have to be able to access the telephone to which the recipient is sending the reply. The originator would also have to remember the original email message at the time of receiving a voice reply to properly appreciate or utilize the telephone response. Finally, the originator may have to go back to the originating device in order to reply again to the original recipient.
- the second method by which the telephone recipient could reply to an email message received on the Internet-capable telephone is to type a text message on the telephone device
- the telephone device may have an ultra-miniature keypad which is awkward to use, a handwriting recognition interface which is prone to errors, or an alpha numeric (standard telephone) keypad.
- the problem with typing on the telephone device is that the keypad has only ten keys, far less than is needed for normal alpha use.
- the available solution to this typing problem is a system by which each of the keys can activate one of three letters by striking the key multiple times. In other words, the β2β key can be used for the letters A, B, and C by striking it once, twice, or three times, respectively. Not only does this system mean that typing requires up to three times more work than typing with a normal alphabetic keyboard, but the size and close proximity of the keys are such that typing is difficult and error-prone.
- the present invention provides a method for enabling a user of a portable electronic device to communicate with a user of an office-based device by voice communication.
- the program for receiving and relaying the email message determines initially whether the recipient is registered as a user of the system. Registration provides the email gateway address and identification information for the user. Secondly, the gateway program assigns to the email message a message-identifying number and assembles the number and a reply notice to the message. The program then determines whether the message sender is listed in the database, and if not, enters the email address of the sender. The text message, with the reply notice and identifying number is then relayed to the recipient.
- the recipient is presented with the message, the reply notice and the message-identifying number.
- the recipient is able to contact the gateway database by telephone and is authenticated as a registered user.
- the recipient is requested for the message-identifying number and prompted to record a voice reply message.
- the voice message is recorded into the database in MP3 format from which it can be accessed by the original sender of the email and played through the terminal's speaker.
- FIG. 1 is a schematic diagram illustrating the system of the present invention.
- FIG. 2 is a flowchart showing the operating method steps of the present invention for forwarding an email to a portable electronic device.
- FIG. 3 is a flowchart showing the operating method steps of the present invention for enabling a voice response to a text email.
- the present invention provides an apparatus and method for enabling the recipient of an email message on a portable electronic device, or client, to respond to such email by voice communication.
- the sender, or originator, of an electronic communication specifically a text electronic mail message (hereafter referred to as email)
- email typically generates and sends such an email from an office-based terminal 10 , such as a personal computer (PC) or a laptop computer.
- the message is transmitted to an email server 12 .
- Email server 12 relays the email to converting email gateway 14 which interacts with database server 16 and telephony server 20 as described below in regard to the method steps employed.
- the email is relayed to any one or all of the portable devices of the intended recipient, i.e., cell phone 22 , palmtop computer (PDA) 24 , and pager 26 .
- Contact can be made to any or all of the portable devices, depending on the registration parameters of the recipient.
- the email that is sent from sender's terminal 10 (see FIG. 1 ) to sender's email server 12 , and transferred to converting email gateway 14 is seen as being received at email gateway server in flowchart box 102 .
- the receipt of an email in email gateway 14 activates a message-handling program to follow.
- the program analyzes the email address and parses the name of the intended recipient at step 104 .
- a determination is then made as to whether the intended recipient is a authorized user of the system at decision point 106 . If the response to query step 106 is negative, the message is rejected at step 110 and returned to the sender.
- the program assigns to the email message a message-specific indicia, for example a serial number, at step 114 so that when the recipient receives and responds to the message, the reply can be communicated efficiently to the originating sender.
- a message-specific indicia for example a serial number
- the invention recognizes that an alphabetic message identicia is less desirable for the user of a cell phone-type keypad than a numerical identifier, although they serve the same purpose.
- the reply notice and the message-specific indicia are appended to the email at step 116 .
- the reply notice contains text instructions to the recipient of the email that provides a telephone number for responding and the message-identifying number.
- a typical reply notice would state: βTo reply by phone, call 1-800-123-4567, enter the message-identifying number 890 when prompted, and record a voice response after you hear the tone.β
- the message-specific indicia and the email are stored in database server 16 (see FIG. 1 ) at step 118 .
- the server address list is checked at step 122 to determine whether the sender's address is listed. If the answer to the query at step 122 is affirmative, the program moves ahead at step 124 and transmits the message to the recipient at step 128 . If the answer is negative, the address is added to the list at step 126 and the message is then sent to the recipient at step 128 .
- the portable client user may respond from any telephone or electronic device.
- the present invention can be equally be useful when the user of a portable electronic device is the initiator of, rather than the recipient of, an electronic message.
- the portable device user places a telephone call to the sender's email server at flowchart box 202 .
- the email server transfers the call to converting email gateway 14 ( FIG. 1 ) which activates βcaller IDβ service at step 204 to attempt to identify the caller.
- a determination of whether the caller ID feature is operating, either because of a possible recipient block or otherwise, is made at query step 206 . If caller ID is operating, the system checks its database at query step 208 to determine whether the caller is a registered user of the system. If the caller is a registered user of the system, the caller is prompted to enter the pre-assigned message-identifying number at step 216 . If the caller is not a registered user of the system, an error message is played at step 228 and the program is stopped.
- step 206 If the system has determined at step 206 that caller ID was not working, the caller is prompted to enter a personal identification number (PIN) at step 212 , which is authenticated at step 214 . If the PIN is valid, the caller is prompted to enter the pre-assigned message-identifying number at step 216 . If the PIN is not valid, an error message is played at step 228 and the program is stopped.
- PIN personal identification number
- the system determines at decision point 224 if the message-identifying serial number is valid. If valid, the caller is prompted at step 226 to record a responsive voice message, which is recorded at step 232 . If the message-identifying serial number given is not valid, an error message is played at step 228 and the program is stopped. If the message-identifying serial number is valid, the caller is asked whether the recorded message is acceptable at step 234 . If the response is affirmative, the received message is converted into MP-3 format, as is known, and is saved in the system server at step 236 . In MP-3 format, the voice message can be sent to an email recipient as an attachment to an email for replay on the receiving office-based terminal. If the message is not acceptable as determined in step 240 , the message may be recorded a second time and the program recycles to step 234 to verify the acceptability.
- the caller is then asked to whom to send the message at step 242 , which may be one or more addressees. If the voice message is a reply to a prior message, either of the standard choices of βReplyβ or βReply To Allβ may be selected.
- the recorded and MP-3 converted message is then transmitted to the addressee(s) at step 244 , and the program is stopped at step 248 .
Abstract
Description
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US09/884,531 US7444375B2 (en) | 2001-06-19 | 2001-06-19 | Interactive voice and text message system |
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US09/884,531 US7444375B2 (en) | 2001-06-19 | 2001-06-19 | Interactive voice and text message system |
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US20020194281A1 US20020194281A1 (en) | 2002-12-19 |
US7444375B2 true US7444375B2 (en) | 2008-10-28 |
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US09/884,531 Expired - Lifetime US7444375B2 (en) | 2001-06-19 | 2001-06-19 | Interactive voice and text message system |
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