|Publication number||US7120629 B1|
|Application number||US 09/865,802|
|Publication date||10 Oct 2006|
|Filing date||24 May 2001|
|Priority date||24 May 2000|
|Publication number||09865802, 865802, US 7120629 B1, US 7120629B1, US-B1-7120629, US7120629 B1, US7120629B1|
|Inventors||John C. Seibel, Yu Feng, Robert L. Foster|
|Original Assignee||Reachforce, Inc.|
|Export Citation||BiBTeX, EndNote, RefMan|
|Patent Citations (152), Non-Patent Citations (37), Referenced by (46), Classifications (25), Legal Events (16)|
|External Links: USPTO, USPTO Assignment, Espacenet|
This application claims the benefit of U.S. Provisional Application No. 60/206,772, filed May 24, 2000 and entitled “Web-Based Customer Lead Generator”. The present patent application and additionally the following patent applications are each conversions from the foregoing provisional filing: patent application Ser. No. 09/862,832 entitled “Web-Based Customer Lead Generator System” and filed May 21, 2001, now abandoned; patent application Ser. No. 09/862,814 entitled “Web-Based Customer Prospects Harvester System” and filed May 21, 2001, now pending; patent application Ser. No. 09/865,804 entitled “Data Mining System for Web-Based Business Intelligence” and filed May 24, 2001, now abandoned; patent application Ser. No. 09/865,735 entitled “Text Mining System for Web-Based Business Intelligence” and filed May 24, 2001, now U.S. Pat. No. 7,003,517; patent application Ser. No. 09/865,805 entitled “Text Indexing System for Web-Based Business Intelligence” and filed May 24, 2001, now pending.
This invention relates to electronic commerce, and more particularly to business intelligence software tools for acquiring leads for prospective customers, using Internet data sources.
Most small and medium sized companies face similar challenges in developing successful marketing and sales campaigns. These challenges include locating qualified prospects who are making immediate buying decisions. It is desirable to personalize marketing and sales information to match those prospects, and to deliver the marketing and sales information in a timely and compelling manner. Other challenges are to assess current customers to determine which customer profile produces the highest net revenue, then to use those profiles to maximize prospecting results. Further challenges are to monitor the sales cycle for opportunities and inefficiencies, and to relate those findings to net revenue numbers.
Today's corporations are experiencing exponential growth to the extent that the volume and variety of business information collected and accumulated is overwhelming. Further, this information is found in disparate locations and formats. Finally, even if the individual data bases and information sources are successfully tapped, the output and reports may be little more than spreadsheets, pie charts and bar charts that do not directly relate the exposed business intelligence to the companies' processes, expenses, and to its net revenues.
With the growth of the Internet, one trend in developing marketing and sales campaigns is to gather customer information by accessing Internet data sources. Internet data intelligence and data mining products face specific challenges. First, they tend to be designed for use by technicians, and are not flexible or intuitive in their operation; secondly, the technologies behind the various engines are changing rapidly to take advantage of advances in hardware and software, and finally, the results of their harvesting and mining are not typically related to a specific department goals and objectives.
One aspect of the invention is a database server system for a web-based lead generator system, which generates leads via the Internet for potential customers for a business enterprise, as well as profile information about potential customers. A data acquisition process extracts data from the enterprise's internal data sources, and stores the extracted data in a data mart. A query repository stores queries presented to the data mart and generates charts representing results of the queries. A chart repository stores the charts, and a web server provides access to the charts by the enterprise, via a web browser.
An advantage of the invention is that a business client may easily obtain information about its sales and other aspects of its business, useful in determining profiles of potential customers. The application service provider architecture of the system permits the client to obtain this information, using only a web browser.
Lead Generator System Overview
The users of system 10 may be any business entity that desires to conduct more effective marketing campaigns. These users may be direct marketers who wish to maximizing the effectiveness of direct sales calls, or e-commerce web site who wish to build audiences.
In general, system 10 may be described as a web-based Application Service Provider (ASP) data collection tool. The general purpose of system 10 is to analyze a client's marketing and sales cycle in order to reveal inefficiencies and opportunities, then to relate those discoveries to net revenue estimates. Part of the latter process is proactively harvesting prequalified leads from external and internal data sources. As explained below, system 10 implements an automated process of vertical industry intelligence building that involves automated reverse lookup of contact information using an email address and key phrase highlighting based on business rules and search criteria.
More specifically, system 10 performs the following tasks:
System 10 provides open access to its web site. A firewall (not shown) is used to prevent access to client records and the entire database server. Further details of system security are discussed below in connection with
Consistent with the ASP architecture of system 10, interactions between client system 13 and system 10 will typically be by means of Internet access, such as by a web portal. Authorized client personnel will be able to create and modify profiles that will be used to search designated web sites and other selected sources for relevant prospects.
Client system 11 may be any computer station or network of computers having data communication to lead generator system 10. Each client system 11 is programmed such that each client has the following capabilities: a master user account and multiple sub user accounts, a user activity log in the system database, the ability to customize and personalize the workspace; configurable, tiered user access; online signup, configuration and modification, sales territory configuration and representation, goals and target establishment, and online reporting comparing goals to target (e.g., expense/revenue; budget/actual).
Administration system 14 performs such tasks as account activation, security administration, performance monitoring and reporting, assignment of master userid and licensing limits (user seats, access, etc.), billing limits and profile, account termination and lockout, and a help system and client communication.
System 10 interfaces with various client applications 15. For example, system 10 may interface with commercially available enterprise resource planning (ERP), sales force automation (SFA), call center, e-commerce, data warehousing, and custom and legacy applications.
Lead Generator System Architecture
A prospects harvester process 21 uses a combination of external data sources, client internal data sources and user-parameter extraction interfaces, in conjunction with a search, recognition and retrieval system, to harvest contact information from the web and return it to a staging data base 22. In general, process 21 collects business intelligence data from both inside the client's organization and outside the organization. The information collected can be either structured data as in corporate databases/spreadsheet files or unstructured data as in textual files.
Process 21 may be further programmed to validate and enhance the data, utilizing a system of lookup, reverse lookup and comparative methodologies that maximize the value of the contact information. Process 21 may be used to elicit the prospect's permission to be contacted. The prospect's name and email address are linked to and delivered with ancillary information to facilitate both a more efficient sales call and a tailored e-commerce sales process. The related information may include the prospect's email address, Web site address and other contact information. In addition, prospects are linked to timely documents on the Internet that verify and highlight the reason(s) that they are in fact a viable prospect. For example, process 21 may link the contact data, via the Internet, to a related document wherein the contact's comments and questions verify the high level value of the contact to the user of this system (the client).
A profiles generation process 25 analyzes the user's in-house files and records related to the user's existing customers to identify and group those customers into profile categories based on the customer's buying patterns and purchasing volumes. The patterns and purchasing volumes of the existing customers are overlaid on the salient contact information previously harvested to allow the aggregation of the revenue-based leads into prioritized demand generation sets. Process 25 uses an analysis engine and both data and text mining engines to mine a company's internal client records, digital voice records, accounting records, contact management information and other internal files. It creates a profile of the most profitable customers, reveals additional prospecting opportunities, and enables sales cycle improvements. Profiles include items such as purchasing criteria, buying cycles and trends, cross-selling and up-selling opportunities, and effort to expense/revenue correlations. The resulting profiles are then overlaid on the data obtained by process 21 to facilitate more accurate revenue projections and to enhance the sales and marketing process. The client may add certain value judgments (rankings) in a table that is linked to a unique lead id that can subsequently be analyzed by data mining or OLAP analytical tools. The results are stored in the deliverable database 24.
Profiles generation process 25 can be used to create a user (client) profiles database 26, which stores profiles of the client and its customers. As explained below, this database 26 may be accessed during various data and text mining processes to better identify prospective customers of the client.
Web server 29 provides the interface between the client systems 13 and the lead generation system 10. As explained below, it may route different types of requests to different sub processes within system 10. The various web servers described below in connection with
One data source is newsgroups, such as USENET. To access discussion documents from USENET newsgroups such as “news.giganews.com”, NNTP protocol is used by the crawler process to talk to USENET news server such as “news.giganews.com.” Most of the news servers only archive news articles for a limited period (giganews.com archives news articles for two weeks), it is necessary for the iNet Crawler to incrementally download and archive these newsgroups periodically in a scheduled sequence. This aspect of crawler process 31 is controlled by user-specified parameters such as news server name, IP address, newsgroup name and download frequency, etc.
Another data source is web-Based discussion forums. The crawler process follows the hyper links on a web-based discussion forum, traverse these links to user or design specified depths and subsequently access and retrieve discussion documents. Unless the discussion documents are archived historically on the web site, the crawler process will download and archive a copy for each of the individual documents in a file repository. If the discussion forum is membership-based, the crawler process will act on behalf of the authorized user to logon to the site automatically in order to retrieve documents. This function of the crawler process is controlled by user specified parameters such as a discussion forum's URL, starting page, the number of traversal levels and crawling frequency.
A third data source is Internet-based or facilitated mailing lists wherein individuals send to a centralized location emails that are then viewed and/or responded to by members of a particular group. Once a suitable list has been identified a subscription request is initiated. Once approved, these emails are sent to a mail server where they are downloaded, stored in system 10 and then processed in a fashion similar to documents harvested from other sources. The system stores in a database the filters, original URL and approval information to ensure only authorized messages are actually processed by system 10.
A fourth data source is corporations' internal documents. These internal documents may include sales notes, customer support notes and knowledge base. The crawler process accesses corporations' internal documents from their Intranet through Unix/Windows file system or alternately be able to access their internal documents by riding in the databases through an ODBC connection. If internal documents are password-protected, crawler process 31 acts on behalf of the authorized user to logon to the file systems or databases and be able to subsequently retrieve documents. This function of the crawler process is controlled by user-specified parameters such as directory path and database ODBC path, starting file id and ending file id, and access frequency. Other internal sources are customer information, sales records, accounting records, and digitally recorded correspondence such as e-mail files or digital voice records.
A fifth data source is web pages from Internet web sites. This function of the crawler process is similar to the functionality associated with web-discussion-forums. Searches are controlled by user-specified parameters such as web site URL, starting page, the number of traversal levels and crawling frequency.
Database Server System
The input data 42 can be the client's sales data, customer-contact data, customer purchase data and account data etc. Various data sources for customer data can be contact management software packages such as ACT, MarketForce, Goldmine, and Remedy. Various data sources for accounting data are Great Plains, Solomon and other accounting packages typically found in small and medium-sized businesses. If the client has ERP (enterprise resource planning) systems (such as JD Edwards, PeopleSoft and SAP) installed, the data sources for customer and accounting data will be extracted from ERP customer and accounting modules. This data is typically structured and stored in flat files or relational databases. System 41 is typically an OLAP (On-line analytic processing) type server-based system. It has five major components. A data acquisition component 41 a collects and extracts data from different data sources, applying appropriate transformation, aggregation and cleansing to the data collected. This component consists of predefined data conversions to accomplish most commonly used data transformations, for as many different types of data sources as possible. For data sources not covered by these predefined conversions, custom conversions need to be developed. The tools for data acquisition may be commercially available tools, such as Data Junction, ETI*EXTRACT, or equivalents. Open standards and APIs will permit employing the tool that affords the most efficient data acquisition and migration based on the organizational architecture.
Data mart 41 b captures and stores an enterprise's sales information. The sales data collected from data acquisition component 41 a are “sliced and diced” into multidimensional tables by time dimension, region dimension, product dimension and customer dimension, etc. The general design of the data mart follows data warehouse/data mart Star-Schema methodology. The total number of dimension tables and fact tables will vary from customer to customer, but data mart 41 b is designed to accommodate the data collected from the majority of commonly used software packages such as PeopleSoft or Great Plains.
Various commercially available software packages, such as Cognos, Brio, Informatica, may be used to design and deploy data mart 41 b. The Data Mart can reside in DB2, Oracle, Sybase, MS SQL server, P.SQL or similar database application. Data mart 41 b stores sales and accounting fact and dimension tables that will accommodate the data extracted from the majority of industry accounting and customer contact software packages.
A Predefined Query Repository Component 41 c is the central storage for predefined queries. These predefined queries are parameterized macros/business rules that extract information from fact tables or dimension tables in the data mart 41 b. The results of these queries are delivered as business charts (such as bar charts or pie charts) in a web browser environment to the end users. Charts in the same category are bounded with the same predefined query using different parameters. (i.e. quarterly revenue charts are all associated with the same predefined quarterly revenue query, the parameters passed are the specific region, the specific year and the specific quarter). These queries are stored in either flat file format or as a text field in a relational database.
A Business Intelligence Charts Repository Component 41 d serves two purposes in the database server system 41. A first purpose is to improve the performance of chart retrieval process. The chart repository 41 d captures and stores the most frequently visited charts in a central location. When an end user requests a chart, system 41 first queries the chart repository 41 d to see if there is an existing chart. If there is a preexisting chart, server 41 e pulls that chart directly from the repository. If there is no preexisting chart, server 41 e runs the corresponding predefined query from the query repository 41 c in order to extract data from data mart 41 b and subsequently feed the data to the requested chart. A second purpose is to allow chart sharing, collaboration and distribution among the end users. Because charts are treated as objects in the chart repository, users can bookmark a chart just like bookmarking a regular URL in a web browser. They can also send and receive charts as an email attachment. In addition, users may logon to system 41 to collaboratively make decisions from different physical locations. These users can also place the comments on an existing chart for collaboration.
Another component of system 41 is the Web Server component 41 e, which has a number of subcomponents. A web server subcomponent (such as Microsoft IIS or Apache server or any other commercially available web servers) serves HTTP requests. A database server subcomponent (such as Tango, Cold Fusion or PHP) provides database drill-down functionality. An application server subcomponent routes different information requests to different other servers. For example, sales revenue chart requests will be routed to the database system 41; customer profile requests will be routed to a Data Mining server, and competition information requests will be routed to a Text Mining server. The latter two systems are discussed below. Another subcomponent of server 41 e is the chart server, which receives requests from the application server. It either runs queries against data mart 41 b, using query repository 41 c, or retrieves charts from chart repository 41 c.
As output 43, database server system 41 delivers business intelligence about an organization's sales performance as charts over the Internet or corporate Intranet. Users can pick and choose charts by regions, by quarters, by products, by companies and even by different chart styles. Users can drill-down on these charts to reveal the underlying data sources, get detailed information charts or detailed raw data. All charts are drill-down enabled allowing users to navigate and explore information either vertically or horizontally. Pie charts, bar charts, map views and data views are delivered via the Internet or Intranet.
As an example of operation of system 41, gross revenue analysis of worldwide sales may be contained in predefined queries that are stored in the query repository 41 c. Gross revenue queries accept region and/or time period as parameters and extract data from the Data Mart 41 b and send them to the web server 41 e. Web server 41 e transforms the raw data into charts and publishes them on the web.
Data Mining System
Data sources 62 for system 61 are the Data Mart 41 b, e.g., data from the tables that reside in Data Mart 41 b, as well as data collected from marketing campaigns or sales promotions.
For data coming from the Data Mart 41 b, data acquisition process 61 a between Mining Base 61 b and Data Mart 41 b extracts/transfers and formats/transforms data from tables in the Data Mart 41 b into Data Mining base 61 b. For data collected from sales and marketing events, data acquisition process 61 a may be used to extract and transform this kind of data and store it in the Data Mining base 61 b.
Data Mining base 61 b is the central data store for the data for data mining system 61. The data it stores is specifically prepared and formatted for data mining purposes. The Data Mining base 61 b is a separate data repository from the Data Mart 41 b, even though some of the data it stores is extracted from Data Mart's tables. The Data Mining base 61 b can reside in DB2, Oracle, Sybase, MS SQL server, P.SQL or similar database application.
Chart repository 61 d contains data mining outputs. The most frequently used decision tree charts are stored in the chart repository 61 d for rapid retrieval.
Customer purchasing behavior analysis is accomplished by using predefined Data Mining models that are stored in a model repository 61 e. Unlike the predefined queries of system 41, these predefined models are industry-specific and business-specific models that address a particular business problem. Third party data mining tools such as IBM Intelligent Miner and Clementine, and various integrated development environments (IDEs) may be used to explore and develop these data mining models until the results are satisfactory. Then the models are exported from the IDE into standalone modules (in C or C++) and integrated into model repository 61 e by using data mining APIs.
Data mining server 61 c supplies data for the models, using data from database 61 c.
The outputs of server 61 e may include various options, such as decision trees, Rule Sets, and charts. By default, all the outputs have drill-down capability to allow users to interactively navigate and explore information in either a vertical or horizontal direction. Views may also be varied, such as by influencing factor. For example, in bar charts, bars may represent factors that influence customer purchasing (decision-making) or purchasing behavior. The height of the bars may represent the impact on the actual customer purchase amount, so that the higher the bar is the more important the influencing factor is on customers' purchasing behavior. Decision trees offer a unique way to deliver business intelligence on customers' purchasing behavior. A decision tree consists of tree nodes, paths and node notations. Each individual node in a decision tree represents an influencing. A path is the route from root node (upper most level) to any other node in the tree. Each path represents a unique purchasing behavior that leads to a particular group of customers with an average purchase amount. This provides a quick and easy way for on-line users to identify where the valued customers are and what the most important factors are when customer are making purchase decisions. This also facilitates tailored marketing campaigns and delivery of sales presentations that focus on the product features or functions that matter most to a particular customer group. Rules Sets are plain-English descriptions of the decision tree. A single rule in the RuleSet is associated with a particular path in the decision tree. Rules that lead to the same destination node are grouped into a RuleSet. RuleSet views allow users to look at the same information presented in a decision tree from a different angle. When users drill down deep enough on any chart, they will reach the last drill-down level that is data view. A data view is a table view of the underlying data that supports the data mining results. Data Views are dynamically linked with Data Mining base 61 b and Data Mart 41 b through web server 61 f.
Web server 61 f, which may be the same as database server 41 e, provides Internet access to the output of mining server 61 c. Existing outputs may be directly accessed from storage in charts repository 61 d. Or requests may be directed to models repository 61 e. Consistent with the application service architecture of lead generation system 10, access by the client to web server 61 f is via the Internet and the client's web browser.
Text Mining System
The source data 82 for text mining system 81 falls into two main categories, which can be mined to provide business intelligence. Internal documents contain business information about sales, marketing, and human resources. External sources consist primarily of the public domain in the Internet. Newsgroups, discussion forums, mailing lists and general web sites provide information on technology trends, competitive information, and customer concerns.
More specifically, the source data 82 for text mining system 81 is from five major sources. Web Sites: on-line discussion groups, forums and general web sites. Internet News Group: Internet newsgroups for special interests such as alt.ecommerce and microsoft.software.interdev. For some of the active newsgroups, hundreds of news articles may be harvested on a weekly basis. Internet Mailing Lists: mailing lists for special interests, such as e-commerce mailing list, company product support mailing list or Internet marketing mailing list. For some of the active mailing lists, hundreds of news articles will be harvested on a weekly basis. Corporate textual files: internal documents such as emails, customer support notes sales notes, and digital voice records.
For data acquisition 81 a from web sites, user-interactive web crawlers are used to collect textual information. Users can specify the URLs, the depth and the frequency of web crawling. The information gathered by the web crawlers is stored in a central repository, the text archive 81 b. For data acquisition from newsgroups, a news collector contacts the news server to download and transform news articles in an html format and deposit them in text archive 81 b. Users can specify the newsgroups names, the frequency of downloads and the display format of the news articles to news collector. For data acquisition from Internet mailing lists, a mailing list collector automatically receives, sorts and formats email messages from the subscribed mailing lists and deposit them into text archive 81 b. Users can specify the mailing list names and address and the display format of the mail messages. For data acquisition from client text files, internal documents are sorted, collected and stored in the Text Archive 81 b. The files stored in Text Archive 81 b can be either physical copies or dynamic pointers to the original files.
The Text Archive 81 b is the central data store for all the textual information for mining. The textual information it stores is specially formatted and indexed for text mining purpose. The Text Archive 81 b supports a wide variety of file formats, such plain text, html, MS Word and Acrobat.
Text Mining Server 81 c operates on the Text Archive 81 b. Tools and applications used by server 81 c may include ThemeScape and a Text Mining GUI 81 c. A repository 81 d stores text mining outputs. Web server 81 e is the front end interface to the client system 13, permitting the client to access database 81 b, using an on-line search executed by server 81 c or server 81 e.
The outputs of system 81 may include various options. Map views and simple query views may be delivered over the Internet or Intranet. By default, all the outputs have drill-down capability to allow users to reach the original documents. HTML links will be retained to permit further lateral or horizontal navigation. Keywords will be highlighted or otherwise pointed to in order to facilitate rapid location of the relevant areas of text when a document is located through a keyword search. For example, Map Views are the outputs produced by ThemeScape. Textual information is presented on a topological map on which similar “themes” are grouped together to form “mountains.” On-line users can search or drill down on the map to get the original files. Simple query views are similar to the interfaces of most of the Internet search engines offered (such as Yahoo, Excite and HotBot). It allows on-line users to query the Text Archive 81 b for keywords or key phrases or search on different groups of textual information collected over time.
A typical user session using text-mining system 81 might follow the following steps. It is assumed that the user is connected to server 81 e via the Internet and a web browser, as illustrated in
16. Add additional URLs, if desired.
Access to User Profiles Database
As explained above in connection with
Referring again to
Text Indexing System
Text mining system 81 and text indexing system 101 are two different systems for organizing mass textual information. Text mining system 81 identifies and extracts key phrases, major topics, and major themes from a mass amount of documents. The text mining system 81 is suitable for those on-line users who want to perform thorough research on the document collection. Text indexing system 101 is similar to text mining system 81 but is simpler and faster. It only identifies and extracts syntax information such as key words/key phrases. It provides a simple and fast alternative to users who just want to perform keyword searches.
The data sources 102 for Text Indexing system 101 are similar to those described above for Text Mining system 81. For data acquisition 101 a, various software may be used. These include web crawlers and mailing list collecting agents. These are similar to those described above in connection with Text Mining system 81.
The text archive 101 b is the central data store for all the textual information for indexing. The textual information it stores is specially formatted and indexed for text mining or indexing purpose. The Text archive 101 b supports a wide variety of file formats, such plain text, html, MS Word and Acrobat. Text archive 101 b may be the same text archive as used in system 81.
Server 101 c indexes the document collection in a multi-dimensional fashion. It indexes documents not only on keywords/key phases but also on contact information associated within the documents. In other words, the server 101 c allows on-line users to perform cross-reference search on both keywords and contact information. As an example, when users perform a keyword search on a collection of documents, the text indexing server returns a list of hits that consist of relevance (who-when-what), hyperlink, summary, timestamp, and contact information. Alternately, when users perform contact information search on a collection of documents, the text indexing server 101 c yields a list of documents associated with that individual. Using Text Indexing Server 101 c, users may navigate documents easily and quickly and find information such as “who is interested in what and when.”
Contact information and links to the associated documents are migrated into a Sales Prospects repository 101 d (a relational database). This contact information can be exported into normal contact management software from the repository 101 d.
The outputs 103 of system 101 are varied. Simple Query Views may be delivered to the client over the Internet or Intranet. By default, all the outputs have drill-down capability to allow users to reach the original documents. The Query Views may be similar to the interfaces of commonly used Internet search engines offered, such as Yahoo, Excite and HotBot. It allows online users to query the Text Archive 101 b for keywords/key phrases and contact information search on different groups of textual information collected over time.
Digital Voice Recording Mining System
Digital Voice Records (DVR) are increasing in use as companies move to sell and market over increasing boundaries, improve customer relations and provide a variety of support functions through call centers and third-party vendors. Present technology allows calls to be recalled through date-time stamps and a variety of other positional indicators but there are no means to analyze the content and context of the massive amount of this audio media.
System 120 uses speech-to-text translation capability to convert the digitally recorded voices, most often Vox or Wave (wav) format, into machine-readable text. A positional locator is created in the header file to facilitate direct linking back to the voice record, if needed. Accuracy of the recording on the receiving end is enhanced through training of the voice engine; an acceptable margin of error is expected on the incoming voice. The text files are stored in a Data Mart 122 where they may be mined using a search engine. Search engines such as ThemeScape are especially suitable in that they do more than simply count words and index frequently occurring phrases; they find “themes” by examining where words appear in the subject, text and individual sentence structure.
A typical user session of system 120 might follow the following steps: Call is either received or initiated. Depending on state law, the parties are advised that the call may be recorded for quality control purposes. Call is digitally recorded using existing technology from providers such as 1DigiVoice. Vox or Wave (voice) files 121 are translated using speech-to-text conversion programs. Text files are stored in logical areas in Data Mart 122, for mining with a search engine. Maps or similar visual/graphical representations are placed in a Map or Image Repository 123. Users search maps using the search engines browser plug-in. When the user finds documents to review, the user is prompted to select “voice” or “text.” If text, the original document/file in the Data Mart is displayed in the browser window. If voice, the positional indicator is pumped to the Digital Voice Record application that locates, calls and then plays to voice file segment.
Referring again to
Although the present invention has been described in detail, it should be understood that various changes, substitutions, and alterations can be made hereto without departing from the spirit and scope of the invention as defined by the appended claims.
|Cited Patent||Filing date||Publication date||Applicant||Title|
|US4914586||6 Nov 1987||3 Apr 1990||Xerox Corporation||Garbage collector for hypermedia systems|
|US5619648||30 Nov 1994||8 Apr 1997||Lucent Technologies Inc.||Message filtering techniques|
|US5649114 *||1 Jun 1995||15 Jul 1997||Credit Verification Corporation||Method and system for selective incentive point-of-sale marketing in response to customer shopping histories|
|US5659469 *||27 Apr 1995||19 Aug 1997||Credit Verification Corporation||Check transaction processing, database building and marketing method and system utilizing automatic check reading|
|US5787422||11 Jan 1996||28 Jul 1998||Xerox Corporation||Method and apparatus for information accesss employing overlapping clusters|
|US5809481||8 Aug 1996||15 Sep 1998||David Baron||Advertising method and system|
|US5897622||16 Oct 1996||27 Apr 1999||Microsoft Corporation||Electronic shopping and merchandising system|
|US5924068||4 Feb 1997||13 Jul 1999||Matsushita Electric Industrial Co. Ltd.||Electronic news reception apparatus that selectively retains sections and searches by keyword or index for text to speech conversion|
|US5924105||26 Jan 1998||13 Jul 1999||Michigan State University||Method and product for determining salient features for use in information searching|
|US5931907||23 Jan 1996||3 Aug 1999||British Telecommunications Public Limited Company||Software agent for comparing locally accessible keywords with meta-information and having pointers associated with distributed information|
|US5948061||29 Oct 1996||7 Sep 1999||Double Click, Inc.||Method of delivery, targeting, and measuring advertising over networks|
|US5974398||11 Apr 1997||26 Oct 1999||At&T Corp.||Method and apparatus enabling valuation of user access of advertising carried by interactive information and entertainment services|
|US5986690||7 Nov 1994||16 Nov 1999||Discovery Communications, Inc.||Electronic book selection and delivery system|
|US5987247||9 May 1997||16 Nov 1999||International Business Machines Corporation||Systems, methods and computer program products for building frameworks in an object oriented environment|
|US5999927||24 Apr 1998||7 Dec 1999||Xerox Corporation||Method and apparatus for information access employing overlapping clusters|
|US6006242||5 Apr 1996||21 Dec 1999||Bankers Systems, Inc.||Apparatus and method for dynamically creating a document|
|US6026433||17 Mar 1997||15 Feb 2000||Silicon Graphics, Inc.||Method of creating and editing a web site in a client-server environment using customizable web site templates|
|US6029141 *||27 Jun 1997||22 Feb 2000||Amazon.Com, Inc.||Internet-based customer referral system|
|US6029164||16 Jun 1997||22 Feb 2000||Digital Equipment Corporation||Method and apparatus for organizing and accessing electronic mail messages using labels and full text and label indexing|
|US6029174||31 Oct 1998||22 Feb 2000||M/A/R/C Inc.||Apparatus and system for an adaptive data management architecture|
|US6029195 *||5 Dec 1997||22 Feb 2000||Herz; Frederick S. M.||System for customized electronic identification of desirable objects|
|US6034970||2 Jul 1997||7 Mar 2000||Adaptive Micro Systems, Inc.||Intelligent messaging system and method for providing and updating a message using a communication device, such as a large character display|
|US6055510 *||24 Oct 1997||25 Apr 2000||At&T Corp.||Method for performing targeted marketing over a large computer network|
|US6058375 *||20 Oct 1997||2 May 2000||Samsung Electronics Co., Ltd.||Accounting processor and method for automated management control system|
|US6058398||24 May 1999||2 May 2000||Daewoo Electronics Co., Ltd.||Method for automatically linking index data with image data in a search system|
|US6058418 *||18 Feb 1997||2 May 2000||E-Parcel, Llc||Marketing data delivery system|
|US6078891 *||24 Nov 1997||20 Jun 2000||Riordan; John||Method and system for collecting and processing marketing data|
|US6105055||13 Mar 1998||15 Aug 2000||Siemens Corporate Research, Inc.||Method and apparatus for asynchronous multimedia collaboration|
|US6119101||17 Jan 1997||12 Sep 2000||Personal Agents, Inc.||Intelligent agents for electronic commerce|
|US6134548 *||19 Nov 1998||17 Oct 2000||Ac Properties B.V.||System, method and article of manufacture for advanced mobile bargain shopping|
|US6145003||17 Dec 1997||7 Nov 2000||Microsoft Corporation||Method of web crawling utilizing address mapping|
|US6148289||18 Apr 1997||14 Nov 2000||Localeyes Corporation||System and method for geographically organizing and classifying businesses on the world-wide web|
|US6151582||24 Feb 1997||21 Nov 2000||Philips Electronics North America Corp.||Decision support system for the management of an agile supply chain|
|US6151601||12 Nov 1997||21 Nov 2000||Ncr Corporation||Computer architecture and method for collecting, analyzing and/or transforming internet and/or electronic commerce data for storage into a data storage area|
|US6154766 *||30 Jun 1999||28 Nov 2000||Microstrategy, Inc.||System and method for automatic transmission of personalized OLAP report output|
|US6170011||12 Nov 1998||2 Jan 2001||Genesys Telecommunications Laboratories, Inc.||Method and apparatus for determining and initiating interaction directionality within a multimedia communication center|
|US6199081||30 Jun 1998||6 Mar 2001||Microsoft Corporation||Automatic tagging of documents and exclusion by content|
|US6202210 *||21 Aug 1998||13 Mar 2001||Sony Corporation Of Japan||Method and system for collecting data over a 1394 network to support analysis of consumer behavior, marketing and customer support|
|US6205432 *||16 Nov 1998||20 Mar 2001||Creative Internet Concepts, Llc||Background advertising system|
|US6212178||11 Sep 1998||3 Apr 2001||Genesys Telecommunication Laboratories, Inc.||Method and apparatus for selectively presenting media-options to clients of a multimedia call center|
|US6226623 *||23 May 1997||1 May 2001||Citibank, N.A.||Global financial services integration system and process|
|US6233575||23 Jun 1998||15 May 2001||International Business Machines Corporation||Multilevel taxonomy based on features derived from training documents classification using fisher values as discrimination values|
|US6236975 *||29 Sep 1998||22 May 2001||Ignite Sales, Inc.||System and method for profiling customers for targeted marketing|
|US6249764 *||25 Feb 1999||19 Jun 2001||Hewlett-Packard Company||System and method for retrieving and presenting speech information|
|US6256623||22 Jun 1998||3 Jul 2001||Microsoft Corporation||Network search access construct for accessing web-based search services|
|US6262987||26 Mar 1998||17 Jul 2001||Compaq Computer Corp||System and method for reducing latencies while translating internet host name-address bindings|
|US6263334||11 Nov 1998||17 Jul 2001||Microsoft Corporation||Density-based indexing method for efficient execution of high dimensional nearest-neighbor queries on large databases|
|US6282548||21 Jun 1997||28 Aug 2001||Alexa Internet||Automatically generate and displaying metadata as supplemental information concurrently with the web page, there being no link between web page and metadata|
|US6289342||20 May 1998||11 Sep 2001||Nec Research Institute, Inc.||Autonomous citation indexing and literature browsing using citation context|
|US6297819 *||16 Nov 1998||2 Oct 2001||Essential Surfing Gear, Inc.||Parallel web sites|
|US6332154||19 Feb 1999||18 Dec 2001||Genesys Telecommunications Laboratories, Inc.||Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface|
|US6338066||25 Sep 1998||8 Jan 2002||International Business Machines Corporation||Surfaid predictor: web-based system for predicting surfer behavior|
|US6345288||15 May 2000||5 Feb 2002||Onename Corporation||Computer-based communication system and method using metadata defining a control-structure|
|US6363377||22 Dec 1998||26 Mar 2002||Sarnoff Corporation||Search data processor|
|US6377993 *||24 Sep 1998||23 Apr 2002||Mci Worldcom, Inc.||Integrated proxy interface for web based data management reports|
|US6381599||15 Nov 1999||30 Apr 2002||America Online, Inc.||Seamless integration of internet resources|
|US6393465||29 May 1998||21 May 2002||Nixmail Corporation||Junk electronic mail detector and eliminator|
|US6401091||5 Dec 1995||4 Jun 2002||Electronic Data Systems Corporation||Business information repository system and method of operation|
|US6401118||13 Aug 1998||4 Jun 2002||Online Monitoring Services||Method and computer program product for an online monitoring search engine|
|US6405197||17 Mar 1999||11 Jun 2002||Tacit Knowledge Systems, Inc.||Method of constructing and displaying an entity profile constructed utilizing input from entities other than the owner|
|US6430545||21 Dec 1998||6 Aug 2002||American Management Systems, Inc.||Use of online analytical processing (OLAP) in a rules based decision management system|
|US6430624||14 Feb 2000||6 Aug 2002||Air2Web, Inc.||Intelligent harvesting and navigation system and method|
|US6434544 *||28 Feb 2000||13 Aug 2002||Hyperroll, Israel Ltd.||Stand-alone cartridge-style data aggregation server providing data aggregation for OLAP analyses|
|US6434548||7 Dec 1999||13 Aug 2002||International Business Machines Corporation||Distributed metadata searching system and method|
|US6438543||17 Jun 1999||20 Aug 2002||International Business Machines Corporation||System and method for cross-document coreference|
|US6460038||24 Sep 1999||1 Oct 2002||Clickmarks, Inc.||System, method, and article of manufacture for delivering information to a user through programmable network bookmarks|
|US6460069||15 Mar 1999||1 Oct 2002||Pegasus Transtech Corporation||System and method for communicating documents via a distributed computer system|
|US6473756||11 Jun 1999||29 Oct 2002||Acceleration Software International Corporation||Method for selecting among equivalent files on a global computer network|
|US6477536 *||22 Jun 1999||5 Nov 2002||Microsoft Corporation||Virtual cubes|
|US6480842||25 Mar 1999||12 Nov 2002||Sap Portals, Inc.||Dimension to domain server|
|US6480885||25 Apr 2000||12 Nov 2002||Michael Olivier||Dynamically matching users for group communications based on a threshold degree of matching of sender and recipient predetermined acceptance criteria|
|US6490582||8 Feb 2000||3 Dec 2002||Microsoft Corporation||Iterative validation and sampling-based clustering using error-tolerant frequent item sets|
|US6490620 *||24 Sep 1998||3 Dec 2002||Worldcom, Inc.||Integrated proxy interface for web based broadband telecommunications management|
|US6493703||11 May 1999||10 Dec 2002||Prophet Financial Systems||System and method for implementing intelligent online community message board|
|US6510432||24 Mar 2000||21 Jan 2003||International Business Machines Corporation||Methods, systems and computer program products for archiving topical search results of web servers|
|US6516337||14 Oct 1999||4 Feb 2003||Arcessa, Inc.||Sending to a central indexing site meta data or signatures from objects on a computer network|
|US6519571||27 May 1999||11 Feb 2003||Accenture Llp||Dynamic customer profile management|
|US6523021||31 Jul 2000||18 Feb 2003||Microsoft Corporation||Business directory search engine|
|US6529909||31 Aug 1999||4 Mar 2003||Accenture Llp||Method for translating an object attribute converter in an information services patterns environment|
|US6546416||9 Dec 1998||8 Apr 2003||Infoseek Corporation||Method and system for selectively blocking delivery of bulk electronic mail|
|US6555738||20 Apr 2001||29 Apr 2003||Sony Corporation||Automatic music clipping for super distribution|
|US6557008 *||7 Dec 1999||29 Apr 2003||International Business Machines Corporation||Method for managing a heterogeneous IT computer complex|
|US6564209||8 Mar 2000||13 May 2003||Accenture Llp||Knowledge management tool for providing abstracts of information|
|US6567797||19 Oct 1999||20 May 2003||Xerox Corporation||System and method for providing recommendations based on multi-modal user clusters|
|US6567803||31 May 2000||20 May 2003||Ncr Corporation||Simultaneous computation of multiple moving aggregates in a relational database management system|
|US6571234||11 May 1999||27 May 2003||Prophet Financial Systems, Inc.||System and method for managing online message board|
|US6574619 *||24 Mar 2000||3 Jun 2003||I2 Technologies Us, Inc.||System and method for providing cross-dimensional computation and data access in an on-line analytical processing (OLAP) environment|
|US6578009||18 Feb 2000||10 Jun 2003||Pioneer Corporation||Marketing strategy support system for business customer sales and territory sales information|
|US6581054||30 Jul 1999||17 Jun 2003||Computer Associates Think, Inc.||Dynamic query model and method|
|US6598054||19 Oct 1999||22 Jul 2003||Xerox Corporation||System and method for clustering data objects in a collection|
|US6606644||24 Feb 2000||12 Aug 2003||International Business Machines Corporation||System and technique for dynamic information gathering and targeted advertising in a web based model using a live information selection and analysis tool|
|US6609124||13 Aug 2001||19 Aug 2003||International Business Machines Corporation||Hub for strategic intelligence|
|US6611839||15 Mar 2001||26 Aug 2003||Sagemetrics Corporation||Computer implemented methods for data mining and the presentation of business metrics for analysis|
|US6615184||4 Jan 2000||2 Sep 2003||Mitzi Hicks||System and method for providing customers seeking a product or service at a specified discount in a specified geographic area with information as to suppliers offering the same|
|US6621505||30 Sep 1998||16 Sep 2003||Journee Software Corp.||Dynamic process-based enterprise computing system and method|
|US6625598||25 Oct 2000||23 Sep 2003||Mpc Computers, Llc||Data verification system and technique|
|US6651048||22 Oct 1999||18 Nov 2003||International Business Machines Corporation||Interactive mining of most interesting rules with population constraints|
|US6651055 *||1 Mar 2001||18 Nov 2003||Lawson Software, Inc.||OLAP query generation engine|
|US6651065||30 Nov 2001||18 Nov 2003||Global Information Research And Technologies, Llc||Search and index hosting system|
|US6665658||13 Jan 2000||16 Dec 2003||International Business Machines Corporation||System and method for automatically gathering dynamic content and resources on the world wide web by stimulating user interaction and managing session information|
|US6668259 *||5 Sep 2000||23 Dec 2003||Rockwell Automation Technologies, Inc.||Tracking method for storing event data using database-objects|
|US6677963||16 Nov 1999||13 Jan 2004||Verizon Laboratories Inc.||Computer-executable method for improving understanding of business data by interactive rule manipulation|
|US6684207||1 Aug 2001||27 Jan 2004||Oracle International Corp.||System and method for online analytical processing|
|US6684218||21 Nov 2000||27 Jan 2004||Hewlett-Packard Development Company L.P.||Standard specific|
|US6691105||9 Feb 2000||10 Feb 2004||America Online, Inc.||System and method for geographically organizing and classifying businesses on the world-wide web|
|US6700575||3 May 2000||2 Mar 2004||Ge Mortgage Holdings, Llc||Methods and apparatus for providing a quality control management system|
|US6700590||1 Nov 2000||2 Mar 2004||Indx Software Corporation||System and method for retrieving and presenting data using class-based component and view model|
|US6714979||24 Sep 1998||30 Mar 2004||Worldcom, Inc.||Data warehousing infrastructure for web based reporting tool|
|US6721689||28 Nov 2001||13 Apr 2004||Icanon Associates, Inc.||System and method for hosted facilities management|
|US6732161||9 Nov 1999||4 May 2004||Ebay, Inc.||Information presentation and management in an online trading environment|
|US6757689||7 Sep 2001||29 Jun 2004||Hewlett-Packard Development Company, L.P.||Enabling a zero latency enterprise|
|US6769009||20 Apr 2000||27 Jul 2004||Richard R. Reisman||Method and system for selecting a personalized set of information channels|
|US6772196||27 Jul 2000||3 Aug 2004||Propel Software Corp.||Electronic mail filtering system and methods|
|US6795830||31 May 2001||21 Sep 2004||Oracle International Corporation||Techniques for providing off-host storage for a database application|
|US6799221||4 Aug 2000||28 Sep 2004||Akamai Technologies, Inc.||System and method for server-side optimization of data delivery on a distributed computer network|
|US6804704||18 Aug 2000||12 Oct 2004||International Business Machines Corporation||System for collecting and storing email addresses with associated descriptors in a bookmark list in association with network addresses of electronic documents using a browser program|
|US6868389||18 Jan 2000||15 Mar 2005||Jeffrey K. Wilkins||Internet-enabled lead generation|
|US6868392||9 Jul 1999||15 Mar 2005||Fujitsu Limited||System and method for electronic shopping using an interactive shopping agent|
|US6868395 *||22 Dec 1999||15 Mar 2005||Cim, Ltd.||Business transactions using the internet|
|US7003517 *||24 May 2001||21 Feb 2006||Inetprofit, Inc.||Web-based system and method for archiving and searching participant-based internet text sources for customer lead data|
|US7039606 *||23 Mar 2001||2 May 2006||Restaurant Services, Inc.||System, method and computer program product for contract consistency in a supply chain management framework|
|US20010020242||16 Nov 1998||6 Sep 2001||Amit Gupta||Method and apparatus for processing client information|
|US20010032092 *||29 Dec 2000||18 Oct 2001||James Calver||Small business web-based portal method and system|
|US20010034663 *||21 Feb 2001||25 Oct 2001||Eugene Teveler||Electronic contract broker and contract market maker infrastructure|
|US20010042037 *||17 Apr 2001||15 Nov 2001||Kam Kendrick W.||Internet-based system for identification, measurement and ranking of investment portfolio management, and operation of a fund supermarket, including "best investor" managed funds|
|US20010042104 *||12 Feb 2001||15 Nov 2001||Donoho David Leigh||Inspector for computed relevance messaging|
|US20010044676 *||29 Oct 1998||22 Nov 2001||Christopher Clemmett Macleod Beck||Interface engine for managing business processes within a multimedia communication-center|
|US20010052003||29 Mar 2001||13 Dec 2001||Ibm Corporation||System and method for web page acquisition|
|US20010054004 *||7 Jun 2001||20 Dec 2001||Powers Arthur C.||Method of direct communication between a business and its customers|
|US20010056366||30 May 2001||27 Dec 2001||Naismith Robert W.||Targeted response generation system|
|US20020016735||17 Apr 2001||7 Feb 2002||Runge Mark W.||Electronic mail classified advertising system|
|US20020032603||3 May 2001||14 Mar 2002||Yeiser John O.||Method for promoting internet web sites|
|US20020035501 *||19 Nov 1998||21 Mar 2002||Sean Handel||A personalized product report|
|US20020049622 *||26 Apr 2001||25 Apr 2002||Lettich Anthony R.||Vertical systems and methods for providing shipping and logistics services, operations and products to an industry|
|US20020123957 *||14 Aug 2001||5 Sep 2002||Burt Notarius||Method and apparatus for marketing and communicating in the wine/spirits industry|
|US20020178165 *||23 May 2002||28 Nov 2002||Nec Corporation||System and method for instantly accessing a message board server|
|US20030009430 *||19 Nov 1998||9 Jan 2003||Chad Burkey||System, method and article of manufacture for advanced information gathering for targetted activities|
|US20030040845 *||10 May 2002||27 Feb 2003||Spool Peter R.||Business management system and method for a deregulated electric power market using customer circles aggregation|
|US20030120502 *||23 Apr 2002||26 Jun 2003||Robb Terence Alan||Application infrastructure platform (AIP)|
|US20030225736 *||9 Dec 2002||4 Dec 2003||Reuven Bakalash||Enterprise-wide resource planning (ERP) system with integrated data aggregation engine|
|US20040002887 *||28 Jun 2002||1 Jan 2004||Fliess Kevin V.||Presenting skills distribution data for a business enterprise|
|US20050137946 *||22 Dec 2003||23 Jun 2005||Schaub Thomas M.||Use of separate rib ledgers in a computerized enterprise resource planning system|
|US20060013134 *||28 Jun 2005||19 Jan 2006||Neuse Douglas M||System and method for performing capacity planning for enterprise applications|
|US20060015424 *||15 Jul 2004||19 Jan 2006||Augusta Systems, Inc.||Management method, system and product for enterprise environmental programs|
|WO1999066446A1 *||19 May 1999||23 Dec 1999||Walker Digital, Llc||Billing statement customer acquisition system|
|WO2000023929A1 *||19 Oct 1999||27 Apr 2000||Hardwarestreet.Com, Inc.||Dynamic selection of multiple distributors|
|WO2001022692A2 *||20 Sep 2000||29 Mar 2001||Hwangjin Jang||Internet on-line service system|
|WO2002001393A2 *||25 Jun 2001||3 Jan 2002||Aristasoft Corporation||Dynamic enterprise resource planning chart of accounts and methods for implementing the same|
|WO2003104990A1 *||4 Jun 2003||18 Dec 2003||Sap Aktiengesellschaft||Apparatus and method for integrating variable subsidiary information with main office information in an enterprise system|
|WO2005111783A2 *||22 Apr 2005||24 Nov 2005||Filenet Corporation||Enterprise content management network-attached system|
|WO2006016350A2 *||29 Jun 2005||16 Feb 2006||Tel Hai Academic College||Enterprise resource planning based on separation of perception and data|
|WO2006020051A2 *||15 Jul 2005||23 Feb 2006||Cognos Incorporated||Spreadsheet user-interface for an enterprise planning system|
|1||"Journyx and IBM Team to Deliver Enterprise Project and Time Tracking Software"; Press Release; Apr. 5, 1999; 3 pages.|
|2||"Optio Software and Syntax.net Reseller Partnership Offers a Robust Solution to Provide and Deliver Customized Documents To Support E-Business and Extend the Reach of the Global Enterprise"; Press Release; Dec. 20, 1999; 2 pages.|
|3||80-20 Retriever(TM)Enterprise Edition-A Platform for Search, Retrieval and Email Management; 2003; 4 pages.|
|4||80-20 Software, "End Email and File Chaos," 80-20 Retriever Enterprise Edition, 4 pages.|
|5||Adomavicius et al., "Using Data Mining methods to Build Customer Profiles", IEEE 2001 computer, pp. 74-82, 2001.|
|6||An InsumaGmbH White Paper, "OASIS Distributed Search Engine," pp. 1-11.|
|7||Andreas Geyer-Schultz et al., "A customer purchase incidence model applied to recommender services" WEBKDD 2001 Mining Log data across all customer touch points, third international workshop, pp. 1-11.|
|8||*||Dursun Delan et al. "an integrated toolkit for enterprise modeling and analysis", proceedings of the 1999 winter simulation conference, pp. 289-297.|
|9||Elprin, Nick et al., An Analysis of Database-Driven Mail Servers, Lisa XVII, pp. 15-22.|
|10||*||Enterprise business application architecture, whitepaper, Sep. 1999,pp 1-5.|
|11||Enterprise Business Components, "Enterprise Business Application Architecture", Whitepaper; Beantree, Sep. 1999.|
|12||*||Fionn Murtagh, "Distributed information search and retrieval for astronomical resource discovery and data mining", Library and information services in Astronomy III ASP conference series, vol. 153, 1998, pp. 51-60.|
|13||*||Fong,S et al. "mining online users'access records for web business intelligence", proceedings ICDM 2002 data mining, Dec. 2002, pp. 759-762.|
|14||Griffin et al., "Enterprise Customer Relationship Management", DM review, 15 pages, Dec. 1999.|
|15||*||Journyx and IBM team to deliver enterprise proeject and time tracking softare, article Apr. 5, 1999, 3 pages.|
|16||Key Building Blocks for Knowledge Management Solutions, "IBM Intelligent Miner for Text " 2 pages, 1999.|
|17||*||Kitayama,M et al. "application of data imining to sustomer profile analysisin the power electric industry", power engineering society winter meeting, 2002 IEEE, vol. 1, Jan 2002, pp. 632-634.|
|18||Lee, E.K., et al., "An Enterprise Intelligence System Integrating WWW and Intranet Resource", Syst. & Inf. Technol. Group, TRW Inc., Redondo Beach, CA, USA, Mar. 1999.|
|19||*||Lee, E>K et al. "An enterprise intelligence system integrating WWW and intranet resource",research issues on data engineering Information technology for virtual enterprises, 1999, RIDE-VE '99 proceedings, Mar. 1999, pp. 28-35.|
|20||Luis Gravano and Anthony Tomasic; "GIOSS: Text-Source Discovery over the Internet"; ACM Transactions on Database Systems; Jun. 1999; pp. 229-264; vol. 24, No. 2.|
|21||*||Mathur, S, "Creating unique customer experience: the new business model of cross-enterprise integration",Management of Innovation and technology, 2000, proceedings of the 2000 IEEE international conference, vol. 1, pp. 76-81.|
|22||Mathur, S., "Creating Unique Customer Experience: the New Business Model of Cross-Enterprise Integration", Deloitte Consulting, London, UK, Nov. 2000.|
|23||Michael F. Schwartz and Calton PU; "Applying an Information Gathering Architecture to Netfind: A White Pages Tool for a Changing and Growing Internet"; IEEE/ACM Transactions on Networking; Oct. 1994; pp. 426-439; vol. 2, No. 5.|
|24||*||Optio software,Inc NEWS: optio software and syntax.net reseller partnership offers a robust solution to provider and deliver customized documents to support e-business and extend the reach of the global enterprise, Dec. 20, 1999, pp. 2.|
|25||Parkhomenko et al., "Personalization Using Hybrid Data Mining Approaches in E-Business Applications", Amer. assoc. for Artificial Intelligence, 7 pages, 2002.|
|26||*||Paul Dean, Browsable OLAP apps on SQL server analysis services, intelligent enterprise magazine, product review, May 7, 2001, 5 pages.|
|27||Paul Dean; "Browsable OLAP apps on SQL Server Analysis Services"; Intelligent Enterprise Magazine-Product Review; May 7, 2001; 6 pages.|
|28||*||Penelope Markellou et al. "personalized E-commerce recommendations", e-business engineering, ICEBE, IEEE internation conference, Oct. 2005, pp. 245-252.|
|29||Pervasive Solution Sheet "Harvesting Unstructured Data", 5 pages, 2003.|
|30||Takanori Mouri and Hiroyuki Kitagawa; "Extracting New Topic Contents from Hidden Web Sites"; International Conference on Information Technology: Coding and Computing; Aug. 2004; pp. 314-319.|
|31||*||Thomas Puschmann, et al. "enterprise application integration-the case of the robert bosch group", proceedings of the 34th Hawaii international conference on system science-2001, pp. 1-10.|
|32||U.S. Appl. No. 09/862,814, entitled "Web-Based Customer Prospects Harvester System" filed May 21, 2001, Seibel et al.|
|33||U.S. Appl. No. 09/862,832, entitled "Web-Based Customer Lead Generator System" filed May 21, 2001, Seibel et al.|
|34||Warlick, David, "Searching the Internet: Part III", Raw Materials for the Mind: Teaching & Learning in Information & Technology Rich Schools, ISBN 0-9667432-0-2, Mar. 18, 1999.|
|35||Watson, Ian, "A Case Based Reasoning Application for Engineering Sales Support Using Introspective Reasoning," 2000 American Association for Artificial Intelligence, 6 pages.|
|36||Weiss, Gary M., "Data Mining in Telecommunications", 13 pages, no date.|
|37||Wood, David, "Metadata Searches of Unstructured Textual Content," Tucana Plugged in Software white Paper, 4 pages, Sep. 26, 2002.|
|Citing Patent||Filing date||Publication date||Applicant||Title|
|US7231384 *||23 Dec 2002||12 Jun 2007||Sap Aktiengesellschaft||Navigation tool for exploring a knowledge base|
|US7483910 *||11 Jan 2002||27 Jan 2009||International Business Machines Corporation||Automated access to web content based on log analysis|
|US7487107 *||26 Jun 2007||3 Feb 2009||International Business Machines Corporation||Method, system, and computer program for determining ranges of potential purchasing amounts, indexed according to latest cycle and recency frequency, by combining re-purchasing ratios and purchasing amounts|
|US7613732 *||12 May 2005||3 Nov 2009||Intel Corporation||Auto organization hierarchy traversal in email addressees|
|US7720707||14 Mar 2001||18 May 2010||Home Producers Network, Llc||Method and system for compiling a consumer-based electronic database, searchable according to individual internet user-defined micro-demographics|
|US7860776||11 Oct 2000||28 Dec 2010||Ebay Inc.||Sales system with buyer price selection|
|US7883002 *||22 Jul 2002||8 Feb 2011||Ebay Inc.||Automated listing management|
|US7917383 *||1 Dec 2005||29 Mar 2011||Accenture Global Services Limited||Method and system for boosting the average revenue per user of products or services|
|US8108277||10 Feb 2006||31 Jan 2012||Ebay Inc.||Sales system with buyer price selection|
|US8214254||29 May 2009||3 Jul 2012||Home Producers Network, Llc||Method and system for compiling a consumer-based electronic database, searchable according to individual internet user-defined micro-demographics (II)|
|US8219446||10 May 2010||10 Jul 2012||Home Producers Network, Llc||Method and system for compiling a consumer-based electronic database, searchable according to individual internet user-defined micro-demographics|
|US8249924||17 Feb 2010||21 Aug 2012||Home Producers Network, Llc||Method and system for compiling a consumer-based electronic database, searchable according to individual internet user-defined micro-demographics|
|US8260657 *||30 Sep 2011||4 Sep 2012||Google Inc.||Dynamic pricing of electronic content|
|US8386328||31 Jan 2011||26 Feb 2013||Ebay, Inc.||Automated listing management|
|US8447648||22 Jul 2009||21 May 2013||Home Producers Network, Llc||Method and system for eliciting consumer data by programming content within various media venues to function cooperatively|
|US8533025 *||25 Jul 2007||10 Sep 2013||Quest Direct Corp||Method and apparatus for management of sales activity information|
|US8538679||8 Apr 2011||17 Sep 2013||Oberweis Dairy, Inc.||Enhanced geocoding|
|US8601373||16 Nov 1999||3 Dec 2013||Ebay Inc.||Network-based sales system with customizable user interface|
|US8775230||2 Jun 2009||8 Jul 2014||Oracle International Corporation||Hybrid prediction model for a sales prospector|
|US8874499 *||21 Jun 2012||28 Oct 2014||Oracle International Corporation||Consumer decision tree generation system|
|US8972167||16 Sep 2013||3 Mar 2015||The Oberweis Group Inc.||Enhanced geocoding|
|US8990102||1 Jun 2010||24 Mar 2015||Home Producers Network, Llc|
|US9009063||1 Jun 2010||14 Apr 2015||Home Producers Network, Llc|
|US9152972||18 Jun 2009||6 Oct 2015||Oracle International Corporation||Data importer for a sales prospector|
|US9336529||20 Jan 2011||10 May 2016||Home Producers Network, Llc||Method and system for eliciting consumer data by programming content within various media venues to function cooperatively|
|US9390449||30 Dec 2004||12 Jul 2016||Ebay Inc.||Network-based sales system with customizable and categorization user interface|
|US9412112||19 Oct 2010||9 Aug 2016||Home Producers Network, Llc||Interactive message display platform system and method|
|US20030135487 *||11 Jan 2002||17 Jul 2003||Beyer Kevin Scott||Automated access to web content based on log analysis|
|US20030200135 *||21 Apr 2003||23 Oct 2003||Wright Christine Ellen||System and method for predicting and preventing customer churn|
|US20040083206 *||23 Dec 2002||29 Apr 2004||Yuh-Cherng Wu||Navigation tool for exploring a knowledge base|
|US20050192948 *||2 Feb 2005||1 Sep 2005||Miller Joshua J.||Data harvesting method apparatus and system|
|US20060129476 *||10 Feb 2006||15 Jun 2006||Ebay Inc.||Sales system with buyer price selection|
|US20060136494 *||12 May 2005||22 Jun 2006||Oh Haw K||Auto organization hierarchy traversal in email addressees|
|US20070112615 *||1 Dec 2005||17 May 2007||Matteo Maga||Method and system for boosting the average revenue per user of products or services|
|US20070250402 *||26 Jun 2007||25 Oct 2007||Jean-Louis Blanchard||Method and system for selecting potential purchasers using purchase history|
|US20080027786 *||25 Jul 2007||31 Jan 2008||Davis Peter A||Method and apparatus for management of sales activity information|
|US20090006224 *||18 Nov 2004||1 Jan 2009||Kwang-Ik Kim||Control System Method for Internet Communication|
|US20090234710 *||17 Jul 2007||17 Sep 2009||Asma Belgaied Hassine||Customer centric revenue management|
|US20100114663 *||2 Jun 2009||6 May 2010||Oracle International Corporation||Hybrid prediction model for a sales prospector|
|US20100114665 *||17 Sep 2009||6 May 2010||Oracle International Corporation||Customer reference generator|
|US20100114992 *||18 Jun 2009||6 May 2010||Oracle International Corporation||Data importer for a sales prospector|
|US20110191201 *||31 Jan 2011||4 Aug 2011||Ebay Inc.||Automated listing management|
|US20120232955 *||13 Apr 2012||13 Sep 2012||Reachforce Inc.||System and Method for Capturing Information for Conversion into Actionable Sales Leads|
|US20130346352 *||21 Jun 2012||26 Dec 2013||Oracle International Corporation||Consumer decision tree generation system|
|US20140279942 *||15 Mar 2013||18 Sep 2014||Miosoft Corporation||Structuring data|
|USRE42870||1 Dec 2008||25 Oct 2011||Dafineais Protocol Data B.V., Llc||Text mining system for web-based business intelligence applied to web site server logs|
|U.S. Classification||1/1, 707/E17.108, 707/E17.059, 707/E17.083, 705/37, 709/225, 707/999.005, 707/999.2, 707/999.102|
|International Classification||G06Q40/00, G06F7/00, G06F17/30, G06F15/173|
|Cooperative Classification||Y10S707/99935, Y10S707/99943, G06Q40/04, G06F17/30699, G06F17/30613, G06Q30/02, G06F17/30864|
|European Classification||G06Q30/02, G06Q40/04, G06F17/30T1, G06F17/30T3, G06F17/30W1|
|26 Sep 2001||AS||Assignment|
Owner name: INETPROFIT.COM, INCORPORATED, TEXAS
Free format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNORS:SEIBEL, JOHN C.;FENG, YU;FOSTER, ROBERT L.;REEL/FRAME:012222/0417
Effective date: 20010625
|14 Feb 2002||AS||Assignment|
Owner name: INETPROFIT, INC., TEXAS
Free format text: MERGER;ASSIGNOR:INETPROFIT.COM INCORPORATED;REEL/FRAME:012638/0045
Effective date: 20010727
|9 Mar 2006||AS||Assignment|
Owner name: REACHFORCE, INC., TEXAS
Free format text: CHANGE OF NAME;ASSIGNOR:INETPROFIT, INC.;REEL/FRAME:017282/0771
Effective date: 20050929
|25 Aug 2006||AS||Assignment|
Owner name: G-51 CAPITAL, LLC, TEXAS
Free format text: SECURITY AGREEMENT;ASSIGNOR:REACHFORCE, INC.;REEL/FRAME:018175/0013
Effective date: 20060821
|29 Jun 2007||AS||Assignment|
Owner name: SILICON VALLEY BANK, CALIFORNIA
Free format text: SECURITY INTEREST;ASSIGNOR:REACHFORCE, INC.;REEL/FRAME:019511/0471
Effective date: 20070502
|31 Oct 2008||AS||Assignment|
Owner name: REACHFORCE, INC., TEXAS
Free format text: RELEASE OF SECURITY INTEREST;ASSIGNOR:SILICON VALLEY BANK;REEL/FRAME:021763/0762
Effective date: 20081029
Owner name: REACHFORCE, INC., TEXAS
Free format text: RELEASE OF SECURITY INTEREST;ASSIGNOR:G-51 CAPITAL, LLC;REEL/FRAME:021763/0768
Effective date: 20081030
|19 Nov 2008||AS||Assignment|
Owner name: REACHFORCE, INC., TEXAS
Free format text: RELEASE OF SECURITY INTEREST;ASSIGNOR:LEASING TECHNOLOGIES INTERNATIONAL, INC.;REEL/FRAME:021849/0857
Effective date: 20081114
|20 Nov 2008||AS||Assignment|
Owner name: INETPROFIT.COM, INC., TEXAS
Free format text: CONFIRMATORY ASSIGNMENT;ASSIGNORS:SEIBEL, JOHN C.;FENG, YU;FOSTER, ROBERT L.;REEL/FRAME:021861/0311;SIGNING DATES FROM 20081103 TO 20081112
|15 Dec 2008||AS||Assignment|
Owner name: DAFINEAIS PROTOCOL DATA B.V., LLC, DELAWARE
Free format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNOR:REACHFORCE, INC.;REEL/FRAME:021976/0417
Effective date: 20081001
|23 Mar 2010||FPAY||Fee payment|
Year of fee payment: 4
|3 Feb 2011||AS||Assignment|
Owner name: REACHFORCE INC, TEXAS
Free format text: RELEASE;ASSIGNOR:SILICON VALLEY BANK;REEL/FRAME:025761/0676
Effective date: 20110202
|4 Feb 2011||AS||Assignment|
Owner name: REACHFORCE INC, TEXAS
Free format text: RELEASE;ASSIGNOR:SILICON VALLEY BANK;REEL/FRAME:025762/0852
Effective date: 20110202
|26 Mar 2014||FPAY||Fee payment|
Year of fee payment: 8
|11 Feb 2015||AS||Assignment|
Owner name: SQUARE 1 BANK, NORTH CAROLINA
Free format text: SECURITY INTEREST;ASSIGNOR:REACHFORCE, INC.;REEL/FRAME:034935/0726
Effective date: 20150206
|11 Jan 2016||AS||Assignment|
Owner name: CALLAHAN CELLULAR L.L.C., DELAWARE
Free format text: MERGER;ASSIGNOR:DAFINEAIS PROTOCOL DATA B.V., LLC;REEL/FRAME:037477/0744
Effective date: 20150826
|20 Jul 2016||AS||Assignment|
Owner name: REACHFORCE, INC., TEXAS
Free format text: RELEASE BY SECURED PARTY;ASSIGNOR:PACIFIC WESTERN BANK (AS SUCCESSOR IN INTEREST BY MERGER TO SQUARE 1 BANK);REEL/FRAME:039198/0189
Effective date: 20160713