DE69823810D1 - Anrufumleitungssystem mit anpassungsfähigem benutzerverhaltensmodell - Google Patents

Anrufumleitungssystem mit anpassungsfähigem benutzerverhaltensmodell

Info

Publication number
DE69823810D1
DE69823810D1 DE69823810T DE69823810T DE69823810D1 DE 69823810 D1 DE69823810 D1 DE 69823810D1 DE 69823810 T DE69823810 T DE 69823810T DE 69823810 T DE69823810 T DE 69823810T DE 69823810 D1 DE69823810 D1 DE 69823810D1
Authority
DE
Germany
Prior art keywords
user behavior
behavior model
diversion system
call diversion
adaptable user
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
Application number
DE69823810T
Other languages
English (en)
Other versions
DE69823810T2 (de
Inventor
Alexander Will
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Nortel Networks Ltd
Original Assignee
Nortel Networks Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Nortel Networks Ltd filed Critical Nortel Networks Ltd
Publication of DE69823810D1 publication Critical patent/DE69823810D1/de
Application granted granted Critical
Publication of DE69823810T2 publication Critical patent/DE69823810T2/de
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M1/00Substation equipment, e.g. for use by subscribers
    • H04M1/26Devices for calling a subscriber
    • H04M1/27Devices whereby a plurality of signals may be stored simultaneously
    • H04M1/271Devices whereby a plurality of signals may be stored simultaneously controlled by voice recognition
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42204Arrangements at the exchange for service or number selection by voice
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42229Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/46Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/487Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4931Directory assistance systems
    • GPHYSICS
    • G10MUSICAL INSTRUMENTS; ACOUSTICS
    • G10LSPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00Speech recognition
    • G10L15/22Procedures used during a speech recognition process, e.g. man-machine dialogue
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/22Arrangements for supervision, monitoring or testing
    • H04M3/2218Call detail recording
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/54Arrangements for diverting calls for one subscriber to another predetermined subscriber
DE69823810T 1997-02-26 1998-02-25 Anrufumleitungssystem mit anpassungsfähigem benutzerverhaltensmodell Expired - Lifetime DE69823810T2 (de)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US806861 1997-02-26
US08/806,861 US5905789A (en) 1996-10-07 1997-02-26 Call-forwarding system using adaptive model of user behavior
PCT/US1998/003626 WO1998038781A1 (en) 1997-02-26 1998-02-25 Call-forwarding system using adaptive model of user behavior

Publications (2)

Publication Number Publication Date
DE69823810D1 true DE69823810D1 (de) 2004-06-17
DE69823810T2 DE69823810T2 (de) 2005-05-12

Family

ID=25194998

Family Applications (1)

Application Number Title Priority Date Filing Date
DE69823810T Expired - Lifetime DE69823810T2 (de) 1997-02-26 1998-02-25 Anrufumleitungssystem mit anpassungsfähigem benutzerverhaltensmodell

Country Status (6)

Country Link
US (1) US5905789A (de)
EP (1) EP0962088B1 (de)
AU (1) AU6337598A (de)
CA (1) CA2282633C (de)
DE (1) DE69823810T2 (de)
WO (1) WO1998038781A1 (de)

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CA2282633C (en) 2003-05-13
US5905789A (en) 1999-05-18
EP0962088A1 (de) 1999-12-08
WO1998038781A1 (en) 1998-09-03
AU6337598A (en) 1998-09-18
EP0962088B1 (de) 2004-05-12
CA2282633A1 (en) 1998-09-03
DE69823810T2 (de) 2005-05-12

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