DE69823810D1 - Anrufumleitungssystem mit anpassungsfähigem benutzerverhaltensmodell - Google Patents
Anrufumleitungssystem mit anpassungsfähigem benutzerverhaltensmodellInfo
- Publication number
- DE69823810D1 DE69823810D1 DE69823810T DE69823810T DE69823810D1 DE 69823810 D1 DE69823810 D1 DE 69823810D1 DE 69823810 T DE69823810 T DE 69823810T DE 69823810 T DE69823810 T DE 69823810T DE 69823810 D1 DE69823810 D1 DE 69823810D1
- Authority
- DE
- Germany
- Prior art keywords
- user behavior
- behavior model
- diversion system
- call diversion
- adaptable user
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Lifetime
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/26—Devices for calling a subscriber
- H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
- H04M1/271—Devices whereby a plurality of signals may be stored simultaneously controlled by voice recognition
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42204—Arrangements at the exchange for service or number selection by voice
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42229—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/46—Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
- H04M3/4931—Directory assistance systems
-
- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/22—Arrangements for supervision, monitoring or testing
- H04M3/2218—Call detail recording
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
Applications Claiming Priority (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US806861 | 1997-02-26 | ||
US08/806,861 US5905789A (en) | 1996-10-07 | 1997-02-26 | Call-forwarding system using adaptive model of user behavior |
PCT/US1998/003626 WO1998038781A1 (en) | 1997-02-26 | 1998-02-25 | Call-forwarding system using adaptive model of user behavior |
Publications (2)
Publication Number | Publication Date |
---|---|
DE69823810D1 true DE69823810D1 (de) | 2004-06-17 |
DE69823810T2 DE69823810T2 (de) | 2005-05-12 |
Family
ID=25194998
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
DE69823810T Expired - Lifetime DE69823810T2 (de) | 1997-02-26 | 1998-02-25 | Anrufumleitungssystem mit anpassungsfähigem benutzerverhaltensmodell |
Country Status (6)
Country | Link |
---|---|
US (1) | US5905789A (de) |
EP (1) | EP0962088B1 (de) |
AU (1) | AU6337598A (de) |
CA (1) | CA2282633C (de) |
DE (1) | DE69823810T2 (de) |
WO (1) | WO1998038781A1 (de) |
Families Citing this family (93)
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-
1997
- 1997-02-26 US US08/806,861 patent/US5905789A/en not_active Expired - Lifetime
-
1998
- 1998-02-25 DE DE69823810T patent/DE69823810T2/de not_active Expired - Lifetime
- 1998-02-25 CA CA002282633A patent/CA2282633C/en not_active Expired - Fee Related
- 1998-02-25 WO PCT/US1998/003626 patent/WO1998038781A1/en active IP Right Grant
- 1998-02-25 AU AU63375/98A patent/AU6337598A/en not_active Abandoned
- 1998-02-25 EP EP98907613A patent/EP0962088B1/de not_active Expired - Lifetime
Also Published As
Publication number | Publication date |
---|---|
CA2282633C (en) | 2003-05-13 |
US5905789A (en) | 1999-05-18 |
EP0962088A1 (de) | 1999-12-08 |
WO1998038781A1 (en) | 1998-09-03 |
AU6337598A (en) | 1998-09-18 |
EP0962088B1 (de) | 2004-05-12 |
CA2282633A1 (en) | 1998-09-03 |
DE69823810T2 (de) | 2005-05-12 |
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