DE3471566D1 - Method for customer definable telephone capability - Google Patents

Method for customer definable telephone capability

Info

Publication number
DE3471566D1
DE3471566D1 DE8484903786T DE3471566T DE3471566D1 DE 3471566 D1 DE3471566 D1 DE 3471566D1 DE 8484903786 T DE8484903786 T DE 8484903786T DE 3471566 T DE3471566 T DE 3471566T DE 3471566 D1 DE3471566 D1 DE 3471566D1
Authority
DE
Germany
Prior art keywords
telephone capability
definable
customer
customer definable
telephone
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired
Application number
DE8484903786T
Other languages
English (en)
Inventor
Richard Asmuth
Renato Ermann
Mark Gauldin
George Gawrys
Roger Stone
Passini Marjorie Yuhas
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
AT&T Corp
Original Assignee
American Telephone and Telegraph Co Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by American Telephone and Telegraph Co Inc filed Critical American Telephone and Telegraph Co Inc
Application granted granted Critical
Publication of DE3471566D1 publication Critical patent/DE3471566D1/de
Expired legal-status Critical Current

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q3/00Selecting arrangements
    • H04Q3/0016Arrangements providing connection between exchanges
    • H04Q3/0029Provisions for intelligent networking
    • H04Q3/0033Provisions for intelligent networking customer-controlled
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/4228Systems providing special services or facilities to subscribers in networks
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q3/00Selecting arrangements
    • H04Q3/0016Arrangements providing connection between exchanges
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1313Metering, billing
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13547Indexing scheme relating to selecting arrangements in general and for multiplex systems subscriber, e.g. profile, database, database access
    • YGENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10TECHNICAL SUBJECTS COVERED BY FORMER USPC
    • Y10STECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10S379/00Telephonic communications
    • Y10S379/917Voice menus
DE8484903786T 1983-12-01 1984-10-10 Method for customer definable telephone capability Expired DE3471566D1 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US06/557,128 US4611094A (en) 1983-12-01 1983-12-01 Method for customer definable telephone capability
PCT/US1984/001610 WO1985002510A1 (en) 1983-12-01 1984-10-10 Method for costumer definable telephone capability

Publications (1)

Publication Number Publication Date
DE3471566D1 true DE3471566D1 (en) 1988-06-30

Family

ID=24224157

Family Applications (1)

Application Number Title Priority Date Filing Date
DE8484903786T Expired DE3471566D1 (en) 1983-12-01 1984-10-10 Method for customer definable telephone capability

Country Status (6)

Country Link
US (1) US4611094A (de)
EP (1) EP0164362B1 (de)
JP (1) JPS61500580A (de)
CA (1) CA1228659A (de)
DE (1) DE3471566D1 (de)
WO (1) WO1985002510A1 (de)

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EP0164362B1 (de) 1988-05-25
US4611094A (en) 1986-09-09
WO1985002510A1 (en) 1985-06-06
CA1228659A (en) 1987-10-27
EP0164362A1 (de) 1985-12-18
JPS61500580A (ja) 1986-03-27

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