CA2283861A1 - System and method for managing feature interaction of telephone services - Google Patents
System and method for managing feature interaction of telephone services Download PDFInfo
- Publication number
- CA2283861A1 CA2283861A1 CA002283861A CA2283861A CA2283861A1 CA 2283861 A1 CA2283861 A1 CA 2283861A1 CA 002283861 A CA002283861 A CA 002283861A CA 2283861 A CA2283861 A CA 2283861A CA 2283861 A1 CA2283861 A1 CA 2283861A1
- Authority
- CA
- Canada
- Prior art keywords
- call processing
- service
- processors
- feature
- telephone services
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Granted
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42136—Administration or customisation of services
- H04M3/4217—Managing service interactions
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/0016—Arrangements providing connection between exchanges
- H04Q3/0029—Provisions for intelligent networking
- H04Q3/0041—Provisions for intelligent networking involving techniques for avoiding interaction of call service features
Abstract
A service control processor (100) includes a plurality of service feature processors (106a-106n), each corresponding to a selected telephone service, and a plurality of call processing records (104a, 104n), each corresponding to a customer of a service provider. The customer call processing records specify services subscribed to by the caller. A feature manager processor (102) manages call processing and the implementation and execution of services by managing the individual service feature processors. In an alternative embodiment, multiple feature manager processors are included, and a trigger manager selects between them in response to call processing triggers.
Applications Claiming Priority (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US08/829,595 US5966434A (en) | 1997-03-31 | 1997-03-31 | System and method for managing feature interaction of telephone services |
US08/829,595 | 1997-03-31 | ||
PCT/US1998/006068 WO1998044707A1 (en) | 1997-03-31 | 1998-03-27 | System and method for managing feature interaction of telephone services |
Publications (2)
Publication Number | Publication Date |
---|---|
CA2283861A1 true CA2283861A1 (en) | 1998-10-08 |
CA2283861C CA2283861C (en) | 2002-08-13 |
Family
ID=25254958
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
CA002283861A Expired - Fee Related CA2283861C (en) | 1997-03-31 | 1998-03-27 | System and method for managing feature interaction of telephone services |
Country Status (5)
Country | Link |
---|---|
US (1) | US5966434A (en) |
EP (1) | EP1013060A1 (en) |
JP (1) | JP3507510B2 (en) |
CA (1) | CA2283861C (en) |
WO (1) | WO1998044707A1 (en) |
Families Citing this family (55)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
GB9603582D0 (en) | 1996-02-20 | 1996-04-17 | Hewlett Packard Co | Method of accessing service resource items that are for use in a telecommunications system |
US6041109A (en) | 1995-12-29 | 2000-03-21 | Mci Communications Corporation | Telecommunications system having separate switch intelligence and switch fabric |
US6069890A (en) * | 1996-06-26 | 2000-05-30 | Bell Atlantic Network Services, Inc. | Internet telephone service |
US6154445A (en) | 1996-04-18 | 2000-11-28 | Bell Atlantic Network Services, Inc. | Telephony communication via varied redundant networks |
US6445782B1 (en) * | 1996-11-19 | 2002-09-03 | British Telecommunications Public Limited Company | Service management system for use in communications |
US6078582A (en) | 1996-12-18 | 2000-06-20 | Bell Atlantic Network Services, Inc. | Internet long distance telephone service |
US6137869A (en) | 1997-09-16 | 2000-10-24 | Bell Atlantic Network Services, Inc. | Network session management |
US6574216B1 (en) | 1997-03-11 | 2003-06-03 | Verizon Services Corp. | Packet data network voice call quality monitoring |
US6292479B1 (en) | 1997-03-19 | 2001-09-18 | Bell Atlantic Network Services, Inc. | Transport of caller identification information through diverse communication networks |
US6870827B1 (en) | 1997-03-19 | 2005-03-22 | Verizon Services Corp. | Voice call alternative routing through PSTN and internet networks |
FI973787A (en) | 1997-09-25 | 1999-03-26 | Nokia Telecommunications Oy | Collaboration of intelligent network services |
US7024450B1 (en) * | 1997-10-06 | 2006-04-04 | Mci, Inc. | Method and apparatus for deploying service modules among service nodes distributed in an intelligent network |
US6363411B1 (en) | 1998-08-05 | 2002-03-26 | Mci Worldcom, Inc. | Intelligent network |
US6418461B1 (en) | 1997-10-06 | 2002-07-09 | Mci Communications Corporation | Intelligent call switching node in an intelligent distributed network architecture |
US6779030B1 (en) * | 1997-10-06 | 2004-08-17 | Worldcom, Inc. | Intelligent network |
US6393481B1 (en) | 1997-10-06 | 2002-05-21 | Worldcom, Inc. | Method and apparatus for providing real-time call processing services in an intelligent network |
US6594355B1 (en) | 1997-10-06 | 2003-07-15 | Worldcom, Inc. | Method and apparatus for providing real time execution of specific communications services in an intelligent network |
US6804711B1 (en) | 1997-10-06 | 2004-10-12 | Mci, Inc. | Method and apparatus for managing call processing services in an intelligent telecommunication network |
US6425005B1 (en) | 1997-10-06 | 2002-07-23 | Mci Worldcom, Inc. | Method and apparatus for managing local resources at service nodes in an intelligent network |
US6332023B1 (en) * | 1998-06-04 | 2001-12-18 | Mci Communications Corporation | Method of and system for providing services in a communications network |
US6788649B1 (en) | 1998-08-03 | 2004-09-07 | Mci, Inc. | Method and apparatus for supporting ATM services in an intelligent network |
US6256409B1 (en) | 1998-10-19 | 2001-07-03 | Sony Corporation | Method for determining a correlation between images using multi-element image descriptors |
US6445834B1 (en) * | 1998-10-19 | 2002-09-03 | Sony Corporation | Modular image query system |
US6532285B1 (en) * | 1999-04-14 | 2003-03-11 | Bellsouth Intellectual Property Corporation | Method and system for providing multiple services per trigger |
US6560326B1 (en) * | 1999-04-21 | 2003-05-06 | Lucent Technologies Inc. | Service brokering system for intelligent telecommunications network |
GB9925070D0 (en) * | 1999-10-22 | 1999-12-22 | Nokia Networks Oy | Communication control in a telecommunications system |
US6714978B1 (en) | 1999-12-04 | 2004-03-30 | Worldcom, Inc. | Method and system for processing records in a communications network |
US6697814B1 (en) | 1999-12-04 | 2004-02-24 | Worldcom, Inc. | System for processing records in a communications network |
US6687355B1 (en) * | 1999-12-04 | 2004-02-03 | Worldcom, Inc. | Method and system for processing records in a communications network |
US6823056B1 (en) * | 2000-09-01 | 2004-11-23 | Bellsouth Intellectual Property Corporation | Multiple services per trigger within a telecommunications network |
KR20070114325A (en) * | 2000-10-11 | 2007-11-30 | 유나이티드 비디오 프로퍼티즈, 인크. | Systems and methods for caching data in media-on-demand systems |
US20030059017A1 (en) * | 2001-09-21 | 2003-03-27 | Dusica Cugalj | Method and system for controlling services during call establishment |
US20030123638A1 (en) * | 2001-12-28 | 2003-07-03 | Hines Warner Lee | Multi-application operations management for single system environments |
US20040039772A1 (en) * | 2002-04-25 | 2004-02-26 | De Miguel Angel Boveda | Methods and arrangements in a telecommunication network |
US20070011334A1 (en) * | 2003-11-03 | 2007-01-11 | Steven Higgins | Methods and apparatuses to provide composite applications |
WO2005099239A1 (en) * | 2004-04-07 | 2005-10-20 | Orange Personal Communications Services Limited | Event processing system |
DE602004029101D1 (en) * | 2004-10-05 | 2010-10-21 | Mentor Graphics Corp | ACCELERATED HARDWARE EMULSION ENVIRONMENT FOR PROCESS-BASED SYSTEMS |
US7207112B2 (en) * | 2005-01-12 | 2007-04-24 | Wen-Ya Yeh | Combination hairdressing scissor assembly |
TWI272800B (en) * | 2005-06-22 | 2007-02-01 | Inventec Multimedia & Telecom | Network phone apparatus |
US8782201B2 (en) * | 2005-10-28 | 2014-07-15 | Bank Of America Corporation | System and method for managing the configuration of resources in an enterprise |
US8239498B2 (en) * | 2005-10-28 | 2012-08-07 | Bank Of America Corporation | System and method for facilitating the implementation of changes to the configuration of resources in an enterprise |
US8868660B2 (en) * | 2006-03-22 | 2014-10-21 | Cellco Partnership | Electronic communication work flow manager system, method and computer program product |
US7912195B2 (en) | 2006-06-07 | 2011-03-22 | Comcast Cable Holdings, Llc | Method for provisioning subscribers, products, and services in a broadband network |
US8238538B2 (en) | 2009-05-28 | 2012-08-07 | Comcast Cable Communications, Llc | Stateful home phone service |
US10019486B2 (en) | 2016-02-24 | 2018-07-10 | Bank Of America Corporation | Computerized system for analyzing operational event data |
US10366337B2 (en) | 2016-02-24 | 2019-07-30 | Bank Of America Corporation | Computerized system for evaluating the likelihood of technology change incidents |
US10387230B2 (en) | 2016-02-24 | 2019-08-20 | Bank Of America Corporation | Technical language processor administration |
US10430743B2 (en) | 2016-02-24 | 2019-10-01 | Bank Of America Corporation | Computerized system for simulating the likelihood of technology change incidents |
US10216798B2 (en) | 2016-02-24 | 2019-02-26 | Bank Of America Corporation | Technical language processor |
US10275182B2 (en) | 2016-02-24 | 2019-04-30 | Bank Of America Corporation | System for categorical data encoding |
US10366338B2 (en) | 2016-02-24 | 2019-07-30 | Bank Of America Corporation | Computerized system for evaluating the impact of technology change incidents |
US10067984B2 (en) | 2016-02-24 | 2018-09-04 | Bank Of America Corporation | Computerized system for evaluating technology stability |
US10366367B2 (en) | 2016-02-24 | 2019-07-30 | Bank Of America Corporation | Computerized system for evaluating and modifying technology change events |
US10275183B2 (en) | 2016-02-24 | 2019-04-30 | Bank Of America Corporation | System for categorical data dynamic decoding |
US10223425B2 (en) | 2016-02-24 | 2019-03-05 | Bank Of America Corporation | Operational data processor |
Family Cites Families (9)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
JPH03150660A (en) * | 1989-11-08 | 1991-06-27 | Fujitsu Ltd | Additional processor control system |
EP0576864B1 (en) * | 1992-06-30 | 2002-12-18 | Siemens Information and Communication Networks, Inc. | A call processing system |
US5455853A (en) * | 1992-08-25 | 1995-10-03 | Bell Communications Research, Inc. | Method of creating a telecommunication service template |
US5448631A (en) * | 1992-10-13 | 1995-09-05 | U S West Advanced Technologies, Inc. | Apparatus for handling features in a telephone network |
CA2124379C (en) * | 1993-06-25 | 1998-10-27 | Thomas F. La Porta | Distributed processing architecture for control of broadband and narrowband communications networks |
US5404396A (en) * | 1993-08-27 | 1995-04-04 | Telefonaktiebolaget Lm Ericsson | Feature interaction manager |
JPH07160617A (en) * | 1993-12-09 | 1995-06-23 | Canon Inc | Multimedia server |
JPH07226797A (en) * | 1993-12-17 | 1995-08-22 | Hitachi Ltd | Communication system and communication service control method |
US5586177A (en) * | 1995-09-06 | 1996-12-17 | Bell Atlantic Network Services, Inc. | Intelligent signal transfer point (ISTP) |
-
1997
- 1997-03-31 US US08/829,595 patent/US5966434A/en not_active Expired - Fee Related
-
1998
- 1998-03-27 CA CA002283861A patent/CA2283861C/en not_active Expired - Fee Related
- 1998-03-27 WO PCT/US1998/006068 patent/WO1998044707A1/en not_active Application Discontinuation
- 1998-03-27 EP EP98913200A patent/EP1013060A1/en not_active Withdrawn
- 1998-03-27 JP JP54183698A patent/JP3507510B2/en not_active Expired - Lifetime
Also Published As
Publication number | Publication date |
---|---|
US5966434A (en) | 1999-10-12 |
JP2000510315A (en) | 2000-08-08 |
JP3507510B2 (en) | 2004-03-15 |
CA2283861C (en) | 2002-08-13 |
WO1998044707A1 (en) | 1998-10-08 |
EP1013060A1 (en) | 2000-06-28 |
Similar Documents
Publication | Publication Date | Title |
---|---|---|
CA2283861A1 (en) | System and method for managing feature interaction of telephone services | |
US6134318A (en) | System and method for telemarketing through a hypertext network | |
US7050568B2 (en) | Hold queue management | |
US5903877A (en) | Transaction center for processing customer transaction requests from alternative media sources | |
US5832059A (en) | Call path system and method for modeling and modifying a call path of a telephone call routed by a telephone switch | |
US5652791A (en) | System and method for simulating operation of an automatic call distributor | |
US5898772A (en) | Logical PC agent | |
US6751310B1 (en) | System and method for prioritizing telephone call campaigns based on campaign productivity | |
JP2009044748A (en) | Call centre | |
CA2302338A1 (en) | Method and apparatus for inquiry response via internet | |
WO1997010667A3 (en) | Computer telephony integration system and method | |
CA2095916A1 (en) | Telephone call handling system | |
EP0876047A3 (en) | Telephone line aggregated billing | |
US6028925A (en) | Telephonic switching system, telephonic switch and method for servicing telephone calls using virtual memory spaces | |
CA2484005A1 (en) | Method and apparatus for distributed interactive voice processing | |
EP1326415A3 (en) | Apparatus and methods enhancing call routing to and within call-centers | |
WO1998035509A3 (en) | Method for routing calls to call centers based on statistical models of call behavior | |
CA2233124A1 (en) | Method and system for implementing intelligent telecommunication services utilizing self-sustaining, fault-tolerant object oriented architecture | |
US7844043B2 (en) | Telecommunication network that provides caller-entered information to a call destination | |
Chou et al. | Computer telephony integration and its applications | |
CA2234091A1 (en) | Remote access data visualisation system | |
EP0841795A3 (en) | Telephone services | |
EP0910199A3 (en) | Call back method | |
CA2247008A1 (en) | Telecommunications networks and services | |
WO1997024860A3 (en) | System and method for international callback |
Legal Events
Date | Code | Title | Description |
---|---|---|---|
EEER | Examination request | ||
MKLA | Lapsed |