CA2283861A1 - System and method for managing feature interaction of telephone services - Google Patents

System and method for managing feature interaction of telephone services Download PDF

Info

Publication number
CA2283861A1
CA2283861A1 CA002283861A CA2283861A CA2283861A1 CA 2283861 A1 CA2283861 A1 CA 2283861A1 CA 002283861 A CA002283861 A CA 002283861A CA 2283861 A CA2283861 A CA 2283861A CA 2283861 A1 CA2283861 A1 CA 2283861A1
Authority
CA
Canada
Prior art keywords
call processing
service
processors
feature
telephone services
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA002283861A
Other languages
French (fr)
Other versions
CA2283861C (en
Inventor
Craig L. Schafer
Steven E. Valin
Timothy M. Weinrich
Gregory M. Fisher
Douglas Beck
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Telcordia Licensing Co LLC
Original Assignee
Individual
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Individual filed Critical Individual
Publication of CA2283861A1 publication Critical patent/CA2283861A1/en
Application granted granted Critical
Publication of CA2283861C publication Critical patent/CA2283861C/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42136Administration or customisation of services
    • H04M3/4217Managing service interactions
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q3/00Selecting arrangements
    • H04Q3/0016Arrangements providing connection between exchanges
    • H04Q3/0029Provisions for intelligent networking
    • H04Q3/0041Provisions for intelligent networking involving techniques for avoiding interaction of call service features

Abstract

A service control processor (100) includes a plurality of service feature processors (106a-106n), each corresponding to a selected telephone service, and a plurality of call processing records (104a, 104n), each corresponding to a customer of a service provider. The customer call processing records specify services subscribed to by the caller. A feature manager processor (102) manages call processing and the implementation and execution of services by managing the individual service feature processors. In an alternative embodiment, multiple feature manager processors are included, and a trigger manager selects between them in response to call processing triggers.
CA002283861A 1997-03-31 1998-03-27 System and method for managing feature interaction of telephone services Expired - Fee Related CA2283861C (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US08/829,595 US5966434A (en) 1997-03-31 1997-03-31 System and method for managing feature interaction of telephone services
US08/829,595 1997-03-31
PCT/US1998/006068 WO1998044707A1 (en) 1997-03-31 1998-03-27 System and method for managing feature interaction of telephone services

Publications (2)

Publication Number Publication Date
CA2283861A1 true CA2283861A1 (en) 1998-10-08
CA2283861C CA2283861C (en) 2002-08-13

Family

ID=25254958

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002283861A Expired - Fee Related CA2283861C (en) 1997-03-31 1998-03-27 System and method for managing feature interaction of telephone services

Country Status (5)

Country Link
US (1) US5966434A (en)
EP (1) EP1013060A1 (en)
JP (1) JP3507510B2 (en)
CA (1) CA2283861C (en)
WO (1) WO1998044707A1 (en)

Families Citing this family (55)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB9603582D0 (en) 1996-02-20 1996-04-17 Hewlett Packard Co Method of accessing service resource items that are for use in a telecommunications system
US6041109A (en) 1995-12-29 2000-03-21 Mci Communications Corporation Telecommunications system having separate switch intelligence and switch fabric
US6069890A (en) * 1996-06-26 2000-05-30 Bell Atlantic Network Services, Inc. Internet telephone service
US6154445A (en) 1996-04-18 2000-11-28 Bell Atlantic Network Services, Inc. Telephony communication via varied redundant networks
US6445782B1 (en) * 1996-11-19 2002-09-03 British Telecommunications Public Limited Company Service management system for use in communications
US6078582A (en) 1996-12-18 2000-06-20 Bell Atlantic Network Services, Inc. Internet long distance telephone service
US6137869A (en) 1997-09-16 2000-10-24 Bell Atlantic Network Services, Inc. Network session management
US6574216B1 (en) 1997-03-11 2003-06-03 Verizon Services Corp. Packet data network voice call quality monitoring
US6292479B1 (en) 1997-03-19 2001-09-18 Bell Atlantic Network Services, Inc. Transport of caller identification information through diverse communication networks
US6870827B1 (en) 1997-03-19 2005-03-22 Verizon Services Corp. Voice call alternative routing through PSTN and internet networks
FI973787A (en) 1997-09-25 1999-03-26 Nokia Telecommunications Oy Collaboration of intelligent network services
US7024450B1 (en) * 1997-10-06 2006-04-04 Mci, Inc. Method and apparatus for deploying service modules among service nodes distributed in an intelligent network
US6363411B1 (en) 1998-08-05 2002-03-26 Mci Worldcom, Inc. Intelligent network
US6418461B1 (en) 1997-10-06 2002-07-09 Mci Communications Corporation Intelligent call switching node in an intelligent distributed network architecture
US6779030B1 (en) * 1997-10-06 2004-08-17 Worldcom, Inc. Intelligent network
US6393481B1 (en) 1997-10-06 2002-05-21 Worldcom, Inc. Method and apparatus for providing real-time call processing services in an intelligent network
US6594355B1 (en) 1997-10-06 2003-07-15 Worldcom, Inc. Method and apparatus for providing real time execution of specific communications services in an intelligent network
US6804711B1 (en) 1997-10-06 2004-10-12 Mci, Inc. Method and apparatus for managing call processing services in an intelligent telecommunication network
US6425005B1 (en) 1997-10-06 2002-07-23 Mci Worldcom, Inc. Method and apparatus for managing local resources at service nodes in an intelligent network
US6332023B1 (en) * 1998-06-04 2001-12-18 Mci Communications Corporation Method of and system for providing services in a communications network
US6788649B1 (en) 1998-08-03 2004-09-07 Mci, Inc. Method and apparatus for supporting ATM services in an intelligent network
US6256409B1 (en) 1998-10-19 2001-07-03 Sony Corporation Method for determining a correlation between images using multi-element image descriptors
US6445834B1 (en) * 1998-10-19 2002-09-03 Sony Corporation Modular image query system
US6532285B1 (en) * 1999-04-14 2003-03-11 Bellsouth Intellectual Property Corporation Method and system for providing multiple services per trigger
US6560326B1 (en) * 1999-04-21 2003-05-06 Lucent Technologies Inc. Service brokering system for intelligent telecommunications network
GB9925070D0 (en) * 1999-10-22 1999-12-22 Nokia Networks Oy Communication control in a telecommunications system
US6714978B1 (en) 1999-12-04 2004-03-30 Worldcom, Inc. Method and system for processing records in a communications network
US6697814B1 (en) 1999-12-04 2004-02-24 Worldcom, Inc. System for processing records in a communications network
US6687355B1 (en) * 1999-12-04 2004-02-03 Worldcom, Inc. Method and system for processing records in a communications network
US6823056B1 (en) * 2000-09-01 2004-11-23 Bellsouth Intellectual Property Corporation Multiple services per trigger within a telecommunications network
KR20070114325A (en) * 2000-10-11 2007-11-30 유나이티드 비디오 프로퍼티즈, 인크. Systems and methods for caching data in media-on-demand systems
US20030059017A1 (en) * 2001-09-21 2003-03-27 Dusica Cugalj Method and system for controlling services during call establishment
US20030123638A1 (en) * 2001-12-28 2003-07-03 Hines Warner Lee Multi-application operations management for single system environments
US20040039772A1 (en) * 2002-04-25 2004-02-26 De Miguel Angel Boveda Methods and arrangements in a telecommunication network
US20070011334A1 (en) * 2003-11-03 2007-01-11 Steven Higgins Methods and apparatuses to provide composite applications
WO2005099239A1 (en) * 2004-04-07 2005-10-20 Orange Personal Communications Services Limited Event processing system
DE602004029101D1 (en) * 2004-10-05 2010-10-21 Mentor Graphics Corp ACCELERATED HARDWARE EMULSION ENVIRONMENT FOR PROCESS-BASED SYSTEMS
US7207112B2 (en) * 2005-01-12 2007-04-24 Wen-Ya Yeh Combination hairdressing scissor assembly
TWI272800B (en) * 2005-06-22 2007-02-01 Inventec Multimedia & Telecom Network phone apparatus
US8782201B2 (en) * 2005-10-28 2014-07-15 Bank Of America Corporation System and method for managing the configuration of resources in an enterprise
US8239498B2 (en) * 2005-10-28 2012-08-07 Bank Of America Corporation System and method for facilitating the implementation of changes to the configuration of resources in an enterprise
US8868660B2 (en) * 2006-03-22 2014-10-21 Cellco Partnership Electronic communication work flow manager system, method and computer program product
US7912195B2 (en) 2006-06-07 2011-03-22 Comcast Cable Holdings, Llc Method for provisioning subscribers, products, and services in a broadband network
US8238538B2 (en) 2009-05-28 2012-08-07 Comcast Cable Communications, Llc Stateful home phone service
US10019486B2 (en) 2016-02-24 2018-07-10 Bank Of America Corporation Computerized system for analyzing operational event data
US10366337B2 (en) 2016-02-24 2019-07-30 Bank Of America Corporation Computerized system for evaluating the likelihood of technology change incidents
US10387230B2 (en) 2016-02-24 2019-08-20 Bank Of America Corporation Technical language processor administration
US10430743B2 (en) 2016-02-24 2019-10-01 Bank Of America Corporation Computerized system for simulating the likelihood of technology change incidents
US10216798B2 (en) 2016-02-24 2019-02-26 Bank Of America Corporation Technical language processor
US10275182B2 (en) 2016-02-24 2019-04-30 Bank Of America Corporation System for categorical data encoding
US10366338B2 (en) 2016-02-24 2019-07-30 Bank Of America Corporation Computerized system for evaluating the impact of technology change incidents
US10067984B2 (en) 2016-02-24 2018-09-04 Bank Of America Corporation Computerized system for evaluating technology stability
US10366367B2 (en) 2016-02-24 2019-07-30 Bank Of America Corporation Computerized system for evaluating and modifying technology change events
US10275183B2 (en) 2016-02-24 2019-04-30 Bank Of America Corporation System for categorical data dynamic decoding
US10223425B2 (en) 2016-02-24 2019-03-05 Bank Of America Corporation Operational data processor

Family Cites Families (9)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH03150660A (en) * 1989-11-08 1991-06-27 Fujitsu Ltd Additional processor control system
EP0576864B1 (en) * 1992-06-30 2002-12-18 Siemens Information and Communication Networks, Inc. A call processing system
US5455853A (en) * 1992-08-25 1995-10-03 Bell Communications Research, Inc. Method of creating a telecommunication service template
US5448631A (en) * 1992-10-13 1995-09-05 U S West Advanced Technologies, Inc. Apparatus for handling features in a telephone network
CA2124379C (en) * 1993-06-25 1998-10-27 Thomas F. La Porta Distributed processing architecture for control of broadband and narrowband communications networks
US5404396A (en) * 1993-08-27 1995-04-04 Telefonaktiebolaget Lm Ericsson Feature interaction manager
JPH07160617A (en) * 1993-12-09 1995-06-23 Canon Inc Multimedia server
JPH07226797A (en) * 1993-12-17 1995-08-22 Hitachi Ltd Communication system and communication service control method
US5586177A (en) * 1995-09-06 1996-12-17 Bell Atlantic Network Services, Inc. Intelligent signal transfer point (ISTP)

Also Published As

Publication number Publication date
US5966434A (en) 1999-10-12
JP2000510315A (en) 2000-08-08
JP3507510B2 (en) 2004-03-15
CA2283861C (en) 2002-08-13
WO1998044707A1 (en) 1998-10-08
EP1013060A1 (en) 2000-06-28

Similar Documents

Publication Publication Date Title
CA2283861A1 (en) System and method for managing feature interaction of telephone services
US6134318A (en) System and method for telemarketing through a hypertext network
US7050568B2 (en) Hold queue management
US5903877A (en) Transaction center for processing customer transaction requests from alternative media sources
US5832059A (en) Call path system and method for modeling and modifying a call path of a telephone call routed by a telephone switch
US5652791A (en) System and method for simulating operation of an automatic call distributor
US5898772A (en) Logical PC agent
US6751310B1 (en) System and method for prioritizing telephone call campaigns based on campaign productivity
JP2009044748A (en) Call centre
CA2302338A1 (en) Method and apparatus for inquiry response via internet
WO1997010667A3 (en) Computer telephony integration system and method
CA2095916A1 (en) Telephone call handling system
EP0876047A3 (en) Telephone line aggregated billing
US6028925A (en) Telephonic switching system, telephonic switch and method for servicing telephone calls using virtual memory spaces
CA2484005A1 (en) Method and apparatus for distributed interactive voice processing
EP1326415A3 (en) Apparatus and methods enhancing call routing to and within call-centers
WO1998035509A3 (en) Method for routing calls to call centers based on statistical models of call behavior
CA2233124A1 (en) Method and system for implementing intelligent telecommunication services utilizing self-sustaining, fault-tolerant object oriented architecture
US7844043B2 (en) Telecommunication network that provides caller-entered information to a call destination
Chou et al. Computer telephony integration and its applications
CA2234091A1 (en) Remote access data visualisation system
EP0841795A3 (en) Telephone services
EP0910199A3 (en) Call back method
CA2247008A1 (en) Telecommunications networks and services
WO1997024860A3 (en) System and method for international callback

Legal Events

Date Code Title Description
EEER Examination request
MKLA Lapsed