CA2282633A1 - Call-forwarding system using adaptive model of user behavior - Google Patents

Call-forwarding system using adaptive model of user behavior Download PDF

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Publication number
CA2282633A1
CA2282633A1 CA002282633A CA2282633A CA2282633A1 CA 2282633 A1 CA2282633 A1 CA 2282633A1 CA 002282633 A CA002282633 A CA 002282633A CA 2282633 A CA2282633 A CA 2282633A CA 2282633 A1 CA2282633 A1 CA 2282633A1
Authority
CA
Canada
Prior art keywords
subscriber
call
telephone
telephone numbers
user behavior
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA002282633A
Other languages
French (fr)
Other versions
CA2282633C (en
Inventor
Craig Alexander Will
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Rockstar Consortium US LP
Original Assignee
Nortel Networks Corporation
Craig Alexander Will
Northern Telecom Limited
Nortel Networks Limited
Rockstar Bidco, LP
Rockstar Consortium Us Lp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Nortel Networks Corporation, Craig Alexander Will, Northern Telecom Limited, Nortel Networks Limited, Rockstar Bidco, LP, Rockstar Consortium Us Lp filed Critical Nortel Networks Corporation
Publication of CA2282633A1 publication Critical patent/CA2282633A1/en
Application granted granted Critical
Publication of CA2282633C publication Critical patent/CA2282633C/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M1/00Substation equipment, e.g. for use by subscribers
    • H04M1/26Devices for calling a subscriber
    • H04M1/27Devices whereby a plurality of signals may be stored simultaneously
    • H04M1/271Devices whereby a plurality of signals may be stored simultaneously controlled by voice recognition
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42204Arrangements at the exchange for service or number selection by voice
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42229Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/46Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/487Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4931Directory assistance systems
    • GPHYSICS
    • G10MUSICAL INSTRUMENTS; ACOUSTICS
    • G10LSPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00Speech recognition
    • G10L15/22Procedures used during a speech recognition process, e.g. man-machine dialogue
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/22Arrangements for supervision, monitoring or testing
    • H04M3/2218Call detail recording
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/54Arrangements for diverting calls for one subscriber to another predetermined subscriber

Abstract

Subscribers to a personal telephone number service can receive calls placed to telephone numbers associated with an individual rather than a physical location or telephone line. A subscriber predefines a set of telephone numbers for telephones at locations frequented by the subscriber. When a call to a subscriber's personal telephone number is received, a method forwarding a telephone call allows to predict the likelihood of the subscriber being at locations, corresponding to stored telephone numbers by applying weights associated with the telephone numbers such that recent subscriber behavior is favored over previous subscriber behavior.
CA002282633A 1997-02-26 1998-02-25 Call-forwarding system using adaptive model of user behavior Expired - Fee Related CA2282633C (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US08/806,861 1997-02-26
US08/806,861 US5905789A (en) 1996-10-07 1997-02-26 Call-forwarding system using adaptive model of user behavior
PCT/US1998/003626 WO1998038781A1 (en) 1997-02-26 1998-02-25 Call-forwarding system using adaptive model of user behavior

Publications (2)

Publication Number Publication Date
CA2282633A1 true CA2282633A1 (en) 1998-09-03
CA2282633C CA2282633C (en) 2003-05-13

Family

ID=25194998

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002282633A Expired - Fee Related CA2282633C (en) 1997-02-26 1998-02-25 Call-forwarding system using adaptive model of user behavior

Country Status (6)

Country Link
US (1) US5905789A (en)
EP (1) EP0962088B1 (en)
AU (1) AU6337598A (en)
CA (1) CA2282633C (en)
DE (1) DE69823810T2 (en)
WO (1) WO1998038781A1 (en)

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CA2282633C (en) 2003-05-13
US5905789A (en) 1999-05-18
EP0962088A1 (en) 1999-12-08
WO1998038781A1 (en) 1998-09-03
AU6337598A (en) 1998-09-18
DE69823810D1 (en) 2004-06-17
EP0962088B1 (en) 2004-05-12
DE69823810T2 (en) 2005-05-12

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