CA2260158A1 - System and method for providing customer contact services through a customer contact services node/internet gateway - Google Patents

System and method for providing customer contact services through a customer contact services node/internet gateway

Info

Publication number
CA2260158A1
CA2260158A1 CA002260158A CA2260158A CA2260158A1 CA 2260158 A1 CA2260158 A1 CA 2260158A1 CA 002260158 A CA002260158 A CA 002260158A CA 2260158 A CA2260158 A CA 2260158A CA 2260158 A1 CA2260158 A1 CA 2260158A1
Authority
CA
Canada
Prior art keywords
customer contact
contact services
internet gateway
services
node
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA002260158A
Other languages
French (fr)
Other versions
CA2260158C (en
Inventor
Thomas Chambers Ely
Michael A. Martin
Thomas S. Novak
Darek A. Smyk
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Intellectual Ventures II LLC
Original Assignee
Individual
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Family has litigation
First worldwide family litigation filed litigation Critical https://patents.darts-ip.com/?family=24771734&utm_source=google_patent&utm_medium=platform_link&utm_campaign=public_patent_search&patent=CA2260158(A1) "Global patent litigation dataset” by Darts-ip is licensed under a Creative Commons Attribution 4.0 International License.
Application filed by Individual filed Critical Individual
Publication of CA2260158A1 publication Critical patent/CA2260158A1/en
Application granted granted Critical
Publication of CA2260158C publication Critical patent/CA2260158C/en
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q3/00Selecting arrangements
    • H04Q3/0016Arrangements providing connection between exchanges
    • H04Q3/0029Provisions for intelligent networking
    • H04Q3/0033Provisions for intelligent networking customer-controlled
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/01Customer relationship services
    • G06Q30/015Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
    • G06Q30/016After-sales
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/02Marketing; Price estimation or determination; Fundraising
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/04Billing or invoicing
    • G06Q50/60
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00Network arrangements or protocols for supporting network services or applications
    • H04L67/01Protocols
    • H04L67/02Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L9/00Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols
    • H04L9/40Network security protocols
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M15/00Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/4228Systems providing special services or facilities to subscribers in networks
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/38Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections
    • H04M3/382Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections using authorisation codes or passwords
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42136Administration or customisation of services
    • H04M3/42153Administration or customisation of services by subscriber
    • H04M3/42161Administration or customisation of services by subscriber via computer interface
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M7/00Arrangements for interconnection between switching centres
    • H04M7/12Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal

Abstract

A customer contact service node / Internet gateway (CCSN/IG) connects a user to the services and to information from a provider via Internet. The user can thereby get information about the services and can initiate service changes and can get user-specific information.
CA002260158A 1996-07-24 1997-07-23 System and method for providing customer contact services through a customer contact services node/internet gateway Expired - Lifetime CA2260158C (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US08/690,253 US6115737A (en) 1996-07-24 1996-07-24 System and method for accessing customer contact services over a network
US08/690,253 1996-07-24
PCT/US1997/012792 WO1998004065A1 (en) 1996-07-24 1997-07-23 System and method for providing customer contact services through a customer contact services node/internet gateway

Publications (2)

Publication Number Publication Date
CA2260158A1 true CA2260158A1 (en) 1998-01-29
CA2260158C CA2260158C (en) 2003-12-23

Family

ID=24771734

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002260158A Expired - Lifetime CA2260158C (en) 1996-07-24 1997-07-23 System and method for providing customer contact services through a customer contact services node/internet gateway

Country Status (7)

Country Link
US (1) US6115737A (en)
EP (1) EP0914731A4 (en)
JP (1) JPH11514820A (en)
KR (1) KR20000068321A (en)
CN (1) CN1226350A (en)
CA (1) CA2260158C (en)
WO (1) WO1998004065A1 (en)

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Also Published As

Publication number Publication date
EP0914731A1 (en) 1999-05-12
US6115737A (en) 2000-09-05
JPH11514820A (en) 1999-12-14
KR20000068321A (en) 2000-11-25
CA2260158C (en) 2003-12-23
EP0914731A4 (en) 2000-10-11
WO1998004065A1 (en) 1998-01-29
CN1226350A (en) 1999-08-18

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