CA2005383A1 - Method and apparatus for dispatching services - Google Patents

Method and apparatus for dispatching services

Info

Publication number
CA2005383A1
CA2005383A1 CA2005383A CA2005383A CA2005383A1 CA 2005383 A1 CA2005383 A1 CA 2005383A1 CA 2005383 A CA2005383 A CA 2005383A CA 2005383 A CA2005383 A CA 2005383A CA 2005383 A1 CA2005383 A1 CA 2005383A1
Authority
CA
Canada
Prior art keywords
field service
response
remote sites
service engineer
dispatch
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA2005383A
Other languages
French (fr)
Other versions
CA2005383C (en
Inventor
Lawrence E. Bergeron
John D. Goldson
David A. Ellis
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Dictaphone Corp
Original Assignee
Dictaphone Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Dictaphone Corp filed Critical Dictaphone Corp
Publication of CA2005383A1 publication Critical patent/CA2005383A1/en
Application granted granted Critical
Publication of CA2005383C publication Critical patent/CA2005383C/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M11/00Telephonic communication systems specially adapted for combination with other electrical systems
    • H04M11/04Telephonic communication systems specially adapted for combination with other electrical systems with alarm systems, e.g. fire, police or burglar alarm systems
    • H04M11/045Telephonic communication systems specially adapted for combination with other electrical systems with alarm systems, e.g. fire, police or burglar alarm systems using recorded signals, e.g. speech

Abstract

A method and system for the dispatch of resources to remote sites in response to alarm signals. A preferred embodiment particularly relates to a system for the dispatch of field service engineers to a plurality of remote sites in response to fault conditions detected in systems for the storage and retrieval of voice signals. A processor accesses a database of field service engineers designated to provide services to particular remote sites in response to alarm signals received from those sites and then attempts to establish a telephone connection with the field service engineer. Once communication is established, the processor provides the field service engineer with information by means of synthetic voice messages. In a preferred embodiment of the subject invention, the system may also execute remote diagnostic programs and where the results of the diagnostic programs are not within predetermined limits, the system will again attempt to contact a field service engineer.
CA002005383A 1988-12-29 1989-12-13 Method and apparatus for dispatching services Expired - Fee Related CA2005383C (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US290,403 1988-12-29
US07/290,403 US4922514A (en) 1988-12-29 1988-12-29 Method and apparatus for dispatching services

Publications (2)

Publication Number Publication Date
CA2005383A1 true CA2005383A1 (en) 1990-06-29
CA2005383C CA2005383C (en) 2000-02-15

Family

ID=23115846

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002005383A Expired - Fee Related CA2005383C (en) 1988-12-29 1989-12-13 Method and apparatus for dispatching services

Country Status (4)

Country Link
US (1) US4922514A (en)
CA (1) CA2005383C (en)
DE (1) DE3943355C2 (en)
GB (2) GB2227627B (en)

Families Citing this family (68)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
IL91922A (en) * 1989-10-06 1996-05-14 Efrat Future Tech Ltd Emergency mobilization system
JPH0469141A (en) * 1990-07-10 1992-03-04 Fujitsu Ltd Centralized/dispersed control processing method of trouble
SE469771B (en) * 1990-11-27 1993-09-06 Leif Christer Ryden SAID THAT WITH THE help of a telephone exchange, we could offer a selective reconnection of a fixed subscriber device to a nearby mobile subscriber device
US5398277A (en) * 1992-02-06 1995-03-14 Security Information Network, Inc. Flexible multiprocessor alarm data processing system
US5428679A (en) * 1993-03-23 1995-06-27 C&P Of Maryland Automated service assurance method and system
WO1995004427A1 (en) * 1993-08-03 1995-02-09 A.D.S. Communications, Inc. Automated dispatch system and method
US5377258A (en) * 1993-08-30 1994-12-27 National Medical Research Council Method and apparatus for an automated and interactive behavioral guidance system
US5953389A (en) * 1993-11-16 1999-09-14 Bell Atlantic Network Services, Inc. Combination system for provisioning and maintaining telephone network facilities in a public switched telephone network
US5687212A (en) * 1995-07-25 1997-11-11 Bell Atlantic Network Services, Inc. System for reactively maintaining telephone network facilities in a public switched telephone network
US5790634A (en) * 1995-07-25 1998-08-04 Bell Atlantic Network Services, Inc. Combination system for proactively and reactively maintaining telephone network facilities in a public switched telephone system
US5790633A (en) * 1995-07-25 1998-08-04 Bell Atlantic Network Services, Inc. System for proactively maintaining telephone network facilities in a public switched telephone network
JPH09507623A (en) * 1994-01-18 1997-07-29 フレックシイダイアル プロプライエタリー リミテッド Message system
EP0711059A1 (en) * 1994-11-01 1996-05-08 Siemens Schweiz AG Method of transmitting subscriber data between terminals of a telecommunications network
US6694248B2 (en) 1995-10-27 2004-02-17 Total Technology Inc. Fully automated vehicle dispatching, monitoring and billing
US7113864B2 (en) * 1995-10-27 2006-09-26 Total Technology, Inc. Fully automated vehicle dispatching, monitoring and billing
US5835376A (en) * 1995-10-27 1998-11-10 Total Technology, Inc. Fully automated vehicle dispatching, monitoring and billing
SE515779C2 (en) * 1995-10-31 2001-10-08 Totalfoersvarets Forskningsins Generator of high power laser pulses
CA2193150A1 (en) * 1996-02-23 1997-08-24 Hossein Eslambolchi Network restoration method
US5920846A (en) * 1996-02-27 1999-07-06 Southwestern Bell Telephone Co. Method and system for processing a service request relating to installation, maintenance or repair of telecommunications services provided to a customer premises
DE19654859C1 (en) * 1996-12-09 1998-12-17 Motron Steuersysteme Gmbh Method of outputting alarm messages and/or process data to an electronic controller
DE19728534B4 (en) * 1997-07-04 2010-01-07 Deutsche Telekom Ag Method for carrying out additional remote operations in telecommunication networks
DE19823813B4 (en) * 1998-03-20 2009-05-07 Rud. Prey GmbH Aufzüge und Feuerwehrtechnik Method and accident management system for automatic notification of a fault that has occurred
US6370234B1 (en) * 1998-06-16 2002-04-09 Kroll Family Trust Public service answering point with automatic triage capability
GB2340608A (en) * 1998-06-29 2000-02-23 Hospilab MRI monitoring apparatus
WO2000002371A1 (en) * 1998-07-06 2000-01-13 Bellsouth Intellectual Property Corporation Dispatch application utilizing short message service
US7966373B1 (en) 1999-02-02 2011-06-21 Dialogic Communications Corporation Automated system and method for delivery of messages and processing of message responses
US6463462B1 (en) 1999-02-02 2002-10-08 Dialogic Communications Corporation Automated system and method for delivery of messages and processing of message responses
JP3626374B2 (en) * 1999-08-31 2005-03-09 富士通株式会社 System diagnostic device, system diagnostic method, and computer-readable recording medium recording system diagnostic program
US7117160B1 (en) * 1999-12-29 2006-10-03 Bellsouth Intellectual Property Corporation System and method for eliminating an unnecessary dispatch of a service technician
US7428301B1 (en) 2000-10-09 2008-09-23 Clawson Jeffrey J Method and system for the exit protocol of an emergency medical dispatch system
US6607481B1 (en) 2000-10-10 2003-08-19 Jeffrey J. Clawson Method and system for an improved entry process of an emergency medical dispatch system
AU2002217859A1 (en) * 2000-11-10 2002-05-21 Ip Blue Llc Unified communications client
US6597773B2 (en) 2001-01-11 2003-07-22 Lexent Inc. System for managing telecommunications infrastructure
US7058508B2 (en) * 2001-01-12 2006-06-06 Energy Control Technologies Automated building service broker
US7912744B2 (en) * 2001-01-12 2011-03-22 Energy Control Technologies Automated service broker
US20020156670A1 (en) * 2001-04-23 2002-10-24 Newman Frederic M. Method of managing workers at a well site
US20020153134A1 (en) * 2001-04-23 2002-10-24 Newman Frederic M. Method of managing work orders at a well site
US6684213B1 (en) * 2001-06-18 2004-01-27 Bellsouth Intellectual Property Corporation Methods and systems for strategic priority order tracking
US8417533B2 (en) * 2001-09-25 2013-04-09 Jeffrey J. Clawson Method and system for the fire response dispatch protocol of an emergency dispatch system
US7436937B2 (en) * 2001-09-26 2008-10-14 Clawson Jeffrey J Method and system for the police response dispatch protocol of an emergency dispatch system
US8818833B2 (en) * 2002-02-14 2014-08-26 International Business Machines Corporation Method and system for managing service requests across multiple systems
US8494868B2 (en) * 2002-05-07 2013-07-23 Priority Dispatch Corporation Method and system for a seamless interface between an emergency medical dispatch system and a nurse triage system
US7289023B2 (en) * 2002-06-12 2007-10-30 U.S. Security Associates, Inc. Supervised guard tour tracking systems and methods
US7286048B2 (en) * 2002-06-12 2007-10-23 U.S. Security Associates, Inc. Supervised guard tour systems and methods
JP2004192077A (en) * 2002-12-09 2004-07-08 Hitachi Ltd Distributed system and brokering method corresponding to context
US20060176170A1 (en) * 2005-01-10 2006-08-10 Adams Wesley C Data extraction and processing systems and methods
US8066638B2 (en) 2007-06-13 2011-11-29 Clawson Jeffrey J Diagnostic and intervention tools for emergency medical dispatch
US7645234B2 (en) * 2007-06-13 2010-01-12 Clawson Jeffrey J Diagnostic and intervention tools for emergency medical dispatch
US8971501B2 (en) * 2009-04-13 2015-03-03 Priority Dispatch Corporation Methods and systems to identify code hierarchy bias in medical priority dispatch systems
US8355483B2 (en) * 2009-09-11 2013-01-15 Clawson Jeffrey J Stroke diagnostic and intervention tool for emergency dispatch
US8335298B2 (en) * 2009-09-14 2012-12-18 Clawson Jeffrey J Pandemic diagnostic and intervention tool for emergency dispatch
US8294570B2 (en) * 2010-02-24 2012-10-23 Clawson Jeffrey J Burn diagnostic and intervention tool for emergency dispatch
US8582866B2 (en) 2011-02-10 2013-11-12 Edge 3 Technologies, Inc. Method and apparatus for disparity computation in stereo images
EP2666141A4 (en) 2011-01-19 2015-11-11 Jeffrey J Clawson Meningitis diagnostic and intervention tool for emergency dispatch
US8670526B2 (en) 2011-02-11 2014-03-11 Jeffrey J. Clawson Hate crime diagnostic and intervention tool for emergency dispatch
US8396191B2 (en) 2011-02-11 2013-03-12 Jeffrey J. Clawson Anti-social protocol for emergency dispatch
CN102307268B (en) * 2011-04-20 2014-02-05 铁道部运输局 Voice scheduling system of passenger service systems among railway stations, and integrated management platform
US8712020B2 (en) 2012-09-06 2014-04-29 Jeffrey J. Clawson Pandemic protocol for emergency dispatch
CA2895565C (en) 2013-01-31 2020-08-11 Jeffrey J. Clawson System and method for text messaging for emergency response
US8873719B2 (en) 2013-01-31 2014-10-28 Jeffrey J. Clawson Active assailant protocol for emergency dispatch
US9516166B1 (en) 2015-05-28 2016-12-06 Jeffrey J. Clawson Chemical suicide protocol for emergency response
US10657614B2 (en) 2015-12-23 2020-05-19 Jeffrey J. Clawson Locator diagnostic system for emergency dispatch
US9877171B2 (en) 2016-04-08 2018-01-23 Jeffrey J. Clawson Picture/video messaging protocol for emergency response
US10123198B2 (en) 2017-02-20 2018-11-06 At&T Intellectual Property I, L.P. Systems and methods for providing supplemental assistance
US10105108B1 (en) * 2018-04-06 2018-10-23 Leeps Pro, Inc. First responder dispatch system and methods of operation thereof
US10699548B2 (en) 2018-04-19 2020-06-30 Jeffrey J. Clawson Expedited dispatch protocol system and method
US20220027862A1 (en) * 2020-07-27 2022-01-27 Schlumberger Technology Corporation Monitoring and Diagnosis of Equipment Health
US11910471B2 (en) 2021-04-23 2024-02-20 Priority Dispatch Corp. System and method for emergency dispatch

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US3694579A (en) * 1971-08-06 1972-09-26 Peter H Mcmurray Emergency reporting digital communications system
US4306117A (en) * 1980-01-28 1981-12-15 Sava Jacobson Remote recording of new outgoing announcement in a telephone answering device
US4492820A (en) * 1980-10-24 1985-01-08 Salt Lake Communications, Inc. Telephone alarm system
US4652859A (en) * 1985-04-22 1987-03-24 Ntc Electronics, Inc. Alarm reporting system

Also Published As

Publication number Publication date
CA2005383C (en) 2000-02-15
GB2263606A (en) 1993-07-28
GB8928901D0 (en) 1990-02-28
DE3943355C2 (en) 2003-08-07
US4922514A (en) 1990-05-01
DE3943355A1 (en) 1990-07-05
GB9304301D0 (en) 1993-04-21
GB2227627B (en) 1993-11-24
GB2263606B (en) 1993-11-24
GB2227627A (en) 1990-08-01

Similar Documents

Publication Publication Date Title
CA2005383A1 (en) Method and apparatus for dispatching services
CA1269464A (en) System for the remote management of lift installations
WO1998048578A3 (en) Systems and methods for locating remote terminals in radiocommunication systems
CA2108381A1 (en) Telephone Agent Call Management System
EP0167458A3 (en) System and procedure for locating a mobile telephone subscriber within the range of a wide geographic surface
GB2173975A (en) Paging network
CA2119355A1 (en) Method and apparatus for automatic telephone scheduling system
WO1998028898A3 (en) Method and apparatus for storing and retrieving performance data collected by a network interface unit
EP0848563A3 (en) Improvements in or relating to telecommunication systems
ES8603098A1 (en) Remote monitoring system state machine and method
IL135781A0 (en) Procedure and system for providing a service
ES8702292A1 (en) Remote monitoring system.
HUP9801653A2 (en) Method and system for determining dynamic traffic information
IL103976A0 (en) Method and system for iteratively targeting participants according to their priorities
US5146538A (en) Communication system and method with voice steering
CA2015494A1 (en) Mobile telephone system
CA2232300A1 (en) Method for efficient roaming among communication systems
JPS56169480A (en) Inspection signal generating device in catv system
GB2237907B (en) Information handling method and system
CA2215440A1 (en) Alarm monitoring and reporting system
EP0817417A3 (en) Radio conference system and terminal unit therefor
GB2300992A (en) Monitoring the integrity of alarm systems
CA2116272A1 (en) Call Waiting Indicating Method and System
JP3450647B2 (en) Exchange and voice guidance notification system
SU1598182A1 (en) Device for monitoring direction of communication formed by digital data transmission systems

Legal Events

Date Code Title Description
EEER Examination request
MKLA Lapsed